• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
442

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user tommim4
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Order was placed and delivered within 48 hours. Part was exactly what I was expecting with not issues!

Reason I chose this business:

New Jeep called for some mods. Reviews on products and service were all good so tried out with the first order and will be ordering again and again until she is fully built out

Thumbnail of user elwoode2
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

Put your vehicle in... only displays unique items tailored specifically for your vehicle needs. Easy and quick checkout..

Quality
Thumbnail of user scottb2375
2 reviews
0 helpful votes
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April 22nd, 2022
Verified purchase

The shopping cart did not work with Safari on the Mac. I had to switch browsers in order to place my order.

Reason I chose this business:

You had the items I wanted in stock and ready to be ordered.

Thumbnail of user lisar3076
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

Ordered the bleep grill, came with everything needed to install. The online install video was great as well. Everything in one place.

Thumbnail of user marcc423
2 reviews
0 helpful votes
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April 17th, 2022
Verified purchase

The website was easy to navigate and had helpful reviews. The item shipped immediately, arrived quickly in new condition and was perfect.

Thumbnail of user davidl4983
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

My coupon codes didn't work! I was hoping that I could get a discount on my order. Ya not a good experience

Thumbnail of user joem2859
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

I love the products fast shipping and excellent prices. This time my package was damaged and one of the parts was broke.

Reason I chose this business:

Always had good service and the install videos are awesome.

Thumbnail of user mikem3975
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Received the part quickly and used the video attached to do the installation myself. Worked out great, back to being trail ready!

Thumbnail of user brianw762
4 reviews
0 helpful votes
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April 1st, 2022
Verified purchase

Online purchase that was quick and easy. On prior purchases had to make a return that was also very easy. Good gear

Thumbnail of user chrism3415
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

The product was exactly as described. The quality and fit were excellent and I love the way it looks on my Jeep!

Reason I chose this business:

They had what I was looking for.

Thumbnail of user johnh9251
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Came in before predicted date and work perfect! Definitely going to order through this website more often!

Reason I chose this business:

Seemed cool!

Thumbnail of user pauls4652
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase
• Updated review

Jackie was helpful finding me the correct parts to give me my desired look for my Jeep and helpful find quality parts!

Reason I chose this business:

Service, Help and professionalism

Quick easy great customer service
March 4th, 2023
Verified purchase
• Previous review

Quick and easy great customer service and everything fits

Reason I chose this business:

Past customer

Thumbnail of user terryt824
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Got my order very quick. I like the different mods and upgrades for my year, make, and model of my jeep.

Reason I chose this business:

Because of all the products you offer.

Thumbnail of user davek912
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Once the bracket bolt was connected, things were quick, but there was no instructions for the 3 different bolt sizes and which were used where.

Reason I chose this business:

I liked the quality

Thumbnail of user timd1026
2 reviews
0 helpful votes
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July 20th, 2023
Verified purchase

I ordered side steps for a Jeep Wrangler, I had them in 3 days with no cost shipping. I installed them myself in a little over an hour.

Reason I chose this business:

Quality products & fast delivery!

Thumbnail of user johnd7256
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

This is my first ordeer, so i cannot offer much input yet. I found the ordering process easy so i will know more as time goes on..

Reason I chose this business:

They offered the product i wanted at a fair price.

Thumbnail of user michaelm9775
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I paid extra for 3-day shipping and it came in 4 so I wasn't able to install it before my trip. Otherwise, it was an ok experience.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!
I have tried to contact you.
Please reach out if you would like to discuss your feedback!

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user kevink2648
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

I ordered a replacement driver side fender with lighting combo. They had great prices and shipping was faster than projected.

Reason I chose this business:

Excellent selection.

Thumbnail of user etas1
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

What I was looking for was straight forward and I had no problems with shipping! The item I ordered came in the day it was supposed to!

Reason I chose this business:

They had what I was looking for

Thumbnail of user maltony
2 reviews
0 helpful votes
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June 8th, 2023
Verified purchase

After adding items to cart you can not just hit continue shopping you must go to bar and pick the area you want to revisit

Reason I chose this business:

Been buying from you for years and find the service great and products are quality.

Thumbnail of user dons607
2 reviews
0 helpful votes
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November 29th, 2022
Verified purchase

I was a pleasure doing business I have to wait for the right moment to get the right sells but you always do comes through

Reason I chose this business:

Parts I was in need for my wife Bronco.

Thumbnail of user franciscoh124
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

They are responsible people and people who solve instantly I recommend them I would give them 100 out of 100 if it were for points

Thumbnail of user julieb2862
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

I received all my items in a timely manner. All the items were as described. Website was easy to use. Products were all high quality!

Reason I chose this business:

Previous customer and am very satisfied!

Thumbnail of user joshuad595
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

I called to make sure it was what I needed. Great phone customer service. In came and I installed it. Super easy and looks amazing.

Thumbnail of user heatherm2185
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

I bought this to add a little more character to my Jeep. It was easy to install, arrived quickly, and was a really good price!

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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