• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,373
Neutral
177
Negative
442

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user scottb2541
2 reviews
0 helpful votes
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June 30th, 2022
Verified purchase

Greatest site I've found since getting my Jeep! Love that they show products as they would appear on my Jeep!

Reason I chose this business:

Had what I needed that was saved for when I was ready to buy it.

Thumbnail of user vincec226
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Although I haven't received my order yet. Shopping was easy to find what I was after and ET was the lowest price I could find. Thanks

Reason I chose this business:

Fair prices

Thumbnail of user lisab3175
3 reviews
0 helpful votes
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May 10th, 2022
Verified purchase

Ordered all the inlays for the dash and interior to match the outer trim. Color is perfect. All inlays fit like a glove. East to apply.

You partner with SiteJabber - I was not expecting that survey request, your CSR replied immediately that it was a legit email.

Service
Quality
Thumbnail of user adrianr217
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

I tried to track my package only to find out that the page was a dead link so I didn't know when to expect the package.

Reason I chose this business:

I've ordered before with success.

Thumbnail of user markt2089
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I ordered a wireless wench set up, and it came in a timely manner. It was a great overall experience!

Thumbnail of user sharonj1344
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

They had what I needed when I needed it, and at a considerable discount. Made my life a little easier.

Thumbnail of user inakia
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

It was extremely easy to find the parts I needed and their pricing beat everyone online. Their shipping was quick and I got the part asap!

Reason I chose this business:

Great quality parts and competitive pricing

Thumbnail of user andrewp1983
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Everything showed up promptly. As I was installing I noticed the grease fitting was broken off for the tire carrier.

Reason I chose this business:

Price was right

Thumbnail of user barryp307
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Received a wrong spare wheel cover. But got a exchange for the correct spare wheel cover very quickly, great communication with Extreme Terrain.

Reason I chose this business:

Because I seen a tire cover I liked, it’s a gift. I did a google search for Jeep tire covers. And this extreme terrain had what I thought would make a good gift for a upcoming birthday. I do not own a Jeep.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
If you have any product questions-our customer service
Is happy to help. Please let us know.

Amy
EXT 1257

Thumbnail of user nicolea1369
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

I ordered and it arrived in just a couple days. Product was just what I ordered and worked for my Jeep. Thank you!

Reason I chose this business:

Has a large selection of accessories for my Jeep!

Thumbnail of user rockyh34
2 reviews
0 helpful votes
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November 20th, 2022
Verified purchase

Called and confirmed part before ordering staff was friendly and helpful. Part arrived quickly and quality was perfect. Would shop with them again

Reason I chose this business:

Quick free shipping and had correct part ready to go at reasonable price

Thumbnail of user johnb10846
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Delivery was fast. Installation took just under a hour and a half, and that included actually reading the instructions () and drinking a beer.

Thumbnail of user grantb220
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I didn't notice an old work address was default on my account. I had track down on old co-worker to find my items.

Thumbnail of user stevenw1679
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

My experience purchasing the product was fine! I'm just waiting for a delivery of the product to complete a survey on that experience.

Service
Thumbnail of user michaelb8780
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Ordered a few things including a tire carrier everything arrived within a week of ordering and everything was exactly what I was expecting.

Reason I chose this business:

The company was easy to navigate, had a good reputation and had the only tire carrier I wanted

Thumbnail of user jeffp1156
2 reviews
0 helpful votes
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June 30th, 2022
Verified purchase

Great little mounting bracket. I threw out the cup holder and mounted a magnet. The angle was wonky with the cup holder attached.

Reason I chose this business:

I didn't see the ebay ad sooner.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user hollyd505
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

The website is easy to navigate. It is clean and clear looking. I was able to find the right parts quickly and efficiently.

Thumbnail of user miguelr446
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

This is my first time buying from you guys thanks again, i own a 2019 jeep jl this is my second jeep in my life and i love my car.

Reason I chose this business:

Good reviews and a lot parts to choice

Thumbnail of user johns13497
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Great products, fast delivery, great video instructions on many products, easy returns and pricing seems fair.

Reason I chose this business:

Products to make my Jeep mine

Thumbnail of user bombeev
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

They were very knowledgeable, and very easy to communicate with. Every interaction was smooth and quick.

Thumbnail of user richardh2287
2 reviews
0 helpful votes
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November 8th, 2022
Verified purchase

Extreme Terrain has always provided great products and excellent service. Always there for answers and suggestions.

Reason I chose this business:

Good prices

Thumbnail of user gretchend87
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

Great product and fast delivery, great price! Extremes Terrain has a great selection of products too.

Reason I chose this business:

Had purchased Jeep items for my previous vehicle.

Thumbnail of user thomass3577
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

Simple to order. Good communication via emails.The product looks to be in good condition after shipment.

Reason I chose this business:

Price& Availability. Shipping was fast. Thank you.

Thumbnail of user phillipb431
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Outstanding with quick shipping and delivery. Website was easy to navigate with product facts and figment.

Reason I chose this business:

Quality products.

Reason I chose this product:

Met my needs with high quality and great look.

Quality
Thumbnail of user marioc415
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Communication was great throughout the process. Received bull bar in good condition. Packaging was very good.

Reason I chose this business:

They had the type of bar I was looking for

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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