• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

Rating

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user barbarap2139
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

I love my side steps, easy to install and very rugged as well as attractive. The mats are great.

Reason I chose this business:

I have a new jeep and you have a great variety of parts

Thumbnail of user steveh3308
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

PROMPT SERVICE GREAT PRODUCT ORDER ON TUESDAY GOT IT THE NEXT DAY
CANT ASK FOR BETTER SERVICE THAN THAT

Reason I chose this business:

USE YOU ALL THE TIMES

Thumbnail of user lorrih34
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I paid extra for shipping to get my purchase in 3 days and it didn't come in that timeframe.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user richarde1352
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Great experience, good to know I can count on you guys for the parts that I want and need

Reason I chose this business:

Looked like the parts that I was looking for

Thumbnail of user jamesr3657
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase
• Updated review

As usual I received exactly the right part in a timely manner. Excellent service!

Reason I chose this business:

Easier to find parts for my specific Jeep.

Very easy to find what fits
June 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Used it before and I like the service.

Thumbnail of user timm2090
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

As described, met my needs, better the other options, and fairly quick, easy install.

Thumbnail of user robertd5272
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Arrived as expected and no issues at all with order or install.

Reason I chose this business:

Price and shipping.

Thumbnail of user wayneb1153
2 reviews
0 helpful votes
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December 31st, 2023
Verified purchase

The ordering was nice and easy and the products came in perfect condition.

Thumbnail of user jerrys1540
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

The only drawback is there where no installation instructions with the products.

Reason I chose this business:

Great quality products at very reasonable prices.

Thumbnail of user randym1125
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

Excellent service and quality. Received my order quick and it looks great.

Reason I chose this business:

Great products.

Thumbnail of user monaciaw
1 review
0 helpful votes
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November 29th, 2023
Verified purchase
• Updated review

Even though we have a 2023 Jeep Gladiator these fit perfectly. We are currently enjoying them.

Experience
November 29th, 2023
Verified purchase
• Previous review

All you companies need to wait till a person receives the product and has time to try out the product before asking for a review.

Thumbnail of user kennethw1328
1 review
0 helpful votes
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December 31st, 2023
Verified purchase

I don't do this.

I got my products. You got your funds.
Thank you all.

Thumbnail of user deannal240
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

It was easy to find what I needed, and the shipping was fast!

Reason I chose this business:

Positive reviews, and they stock everything.

Thumbnail of user davids9041
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

My item arrived on time in perfect condition. Again, ON TIME! And PERFECT condition. More than I can say for a lot of vendors these days.

Reason I chose this business:

Google search

Thumbnail of user karend2841
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

Product was great came very quickly fit was perfect

Reason I chose this business:

Heard a lot of good things about the web site

Thumbnail of user stevel2319
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Good site, I just wish the page had earlier access to PayPal so I didn't have to enter my shipping address.

Reason I chose this business:

I've used extreme terrain many times.

Thumbnail of user daver710
2 reviews
0 helpful votes
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December 31st, 2023
Verified purchase

I need to return my sunshade as it's not for the JT. I'll be in contact.

Reason I chose this business:

Jeep parts!

Thumbnail of user esthanlid
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Mil gracias por la calidad del producto espero seguir comprando con ustedes

Reason I chose this business:

Espero todo termine bien

Thumbnail of user jime751
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Not so good I'm still waiting to be refered to an installer who can install my lights

Reason I chose this business:

Had a good selection of products.

Thumbnail of user ronaldj873
1 review
0 helpful votes
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October 28th, 2023
Verified purchase
• Updated review

Very easy to navigate the tire and wheel packages. Found what I wanted and a good price.

Reason I chose this business:

The right wheel and tire combo I was looking for.

Best site for all things Jeep and great customer service
October 22nd, 2023
Verified site experience
• Previous review

Best site for all things Jeep and great customer service. Shout out to Annette.

Reason I chose this business:

Had the items I wanted

Thumbnail of user tomc2062
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

My mirrors were easy to find on the site and I received them rather quickly.

Thumbnail of user toddm1080
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

From start to finish, Very, Very Good. Highest recommendation

Reason I chose this business:

Quality parts at affordable prices.

Thumbnail of user rogerg702
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Always find great product on this app! And always reasonably priced so that helps a lot.

Thumbnail of user coryd141
1 review
0 helpful votes
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September 8th, 2023
Verified purchase
• Updated review

Had to return the product because of a defective light not operating. So far I'm not very impressed

Reason I chose this business:

Used in the past with great results. Not this time

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you.

Amy
EXT 1257

Love this website
August 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Returning customer

Thumbnail of user donalda716
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

So far so good. Not installed yet. Packing is great.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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