• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user billyb756
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Thanks for a great product! Exactly what I was hoping for.

Reason I chose this business:

Found you through a google search.

Thumbnail of user jonathang1129
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Package arrived upon the date expected. The tote is good quality.

Reason I chose this business:

Found the product I was looking for at a reasonable price.

Thumbnail of user kimm2431
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Everything arrived well packaged and delivery was fast.

Reason I chose this business:

Recommend by my son

Thumbnail of user ivensp
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Easy and quick. I would do business with them again!

Thumbnail of user kennethk1093
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Cant thank you enough once again for the great service and quick delivery

Thumbnail of user williamf2505
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Received exactly what I ordered. Great fit no problem.

Thumbnail of user juanitas221
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

I ordered it and still haven't received any word on my order

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your expeirence.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user robertr4515
1 review
0 helpful votes
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December 28th, 2023
Verified purchase
• Updated review

The bolt in are great, per manufacturer specifications. Better than wrapping with velcro.

Reason I chose this business:

Great choices and quick shipping!

Very easy to make decision on purchases
February 18th, 2023
Verified site experience
• Previous review

Very easy to make decision on purchases. Very straight forward!

Thumbnail of user rogers733
2 reviews
0 helpful votes
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December 28th, 2023
Verified purchase
• Updated review

All good received the product and using it as we speak

Quick and easy
December 15th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Product need

Thumbnail of user joely45
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Nice floor mats but did not fit as described. The small lock in place button would not reach

Reason I chose this business:

Like their merchandise

Thumbnail of user kellyj873
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Great Quality and FAST delivery. I ordered my rails and they were here in 2 days! Very pleased!

Reason I chose this business:

Quality and Price

Thumbnail of user najibd1
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Item Arrived on time and in good shape. Easy to get in touch with customer service if needed,

Reason I chose this business:

Regular customer

Thumbnail of user waynec795
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Ordered items that say they are in stock and find out there not. Slow mailing on items instock.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user henrym632
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Very easy to talk with an agent by texting. Answered all my questions. Then I placed my order.

Thumbnail of user reneer595
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

The jeep mats I purchased for my front and rear floors were exactly as described and fit perfectly.

Reason I chose this business:

I was referred by my nephew.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you have any questions-
Please let me know.

Amy
EXT 1257

Thumbnail of user kevinm3593
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Got smitty built gear bags. They are very heavy duty and can't wait to put them to use.

Thumbnail of user alexh1205
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Items delivered on time and in good condition. Site is easy to use and has a great selection.

Reason I chose this business:

Good selection

Thumbnail of user andresr151
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

It appears sturdy and mounts up as expected. I look forward to mounting the flag up this summer.

Reason I chose this business:

The price was hard to beat.

Thumbnail of user stevenl1599
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

To do a clean install it takes a little longer than they say but it's no big deal.

Reason I chose this business:

Repeat customer and fast shipping

Thumbnail of user estebanc63
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

This package was delivered fast and it came with a lot of seals I didn't think I need.

Reason I chose this business:

Jeep parts, easy to find

Thumbnail of user dannyl331
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Everything about this site is great and would order again in the future was happy with the prices

Thumbnail of user duanew136
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

I received the wrong item. Was for a chevrolet truck not a jeep. Sent them back and reordered.

Thumbnail of user amyd1475
Amy D. – Extreme Terrain Rep

I am so sorry about that.
If you would like to discuss,
I would be happy to speak with you
About your experience.

Amy
EXT 1257

Thumbnail of user masooda13
2 reviews
0 helpful votes
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October 19th, 2022
Verified purchase

The delivery was smooth, I installed it today and noticed there is a dent in the side step

Thumbnail of user tiffanyn243
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Favorite place to buy stuff for my Jeep. We'll continue to spend every least cent I make here!

Thumbnail of user shelial64
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Very puntual service. Received the week after ordered. This is a gift for a family member.

Reason I chose this business:

Recommended by a family member.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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