• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user scottj1568
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Shipping fine haven't opened it yet, Christmas present..

Thumbnail of user ericp1761
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Quick shipping accurate order processing.
Used the chat feature and it worked great.

Reason I chose this business:

Part selection

Thumbnail of user cherylm2196
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

The order went very well and delivered very quickly.

Reason I chose this business:

Liked the web page and prices

Thumbnail of user jamesr5115
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Part look perfect, though not installed yet. I never received an order confirmation, though.

Reason I chose this business:

Repeat customer

Thumbnail of user jerrya587
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Product did not fit bench as advertised. It was a lot more than some adjustments may be necessary

Reason I chose this business:

Advertised seat covers for my 2020 wrangler did not come close to fitting

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear that.
I see that you have contacted our customer service and have
Been assisted. Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user dano662
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

My product came quickly and was exactly as described. Very happy with the service.

Thumbnail of user jesust118
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Easy install love the product big help with my transmission oil cooler.

Reason I chose this business:

Love the product.

Thumbnail of user daves2092
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Product and service was amazing will definitely shop here again.

Reason I chose this business:

Had what I was looking for.

Thumbnail of user karlo61
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Great customer service and fast shipping. I received my order in 2 days.

Reason I chose this business:

I ordered from them before and was happy with my purchase.

Thumbnail of user lorettar201
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

The website was very easy to navigate and once I ordered, the package came in a very timely manner.

Thumbnail of user rayt378
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Great part selection for my jeep jk thank you for all help with making it easy to find parts

Reason I chose this business:

Parts for jk jeep

Thumbnail of user orlandoc177
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Im my opinion, Shipping cost to PR is outrageous! Way to much…

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback.
Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user ableb3
2 reviews
0 helpful votes
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December 2nd, 2023
Verified purchase

Looks to be a great product will be installing after Christmas and adding pictures

Reason I chose this business:

Easy to find what I was searching for and fast shipping

Thumbnail of user brentz36
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Great pricing and quick shipping and quality products!

Thumbnail of user lindab4443
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

Most of my order was received very quick. I new the rims I ordered weren't in stock so no biggie.

Reason I chose this business:

Large stock of Jeep accessories.

Thumbnail of user cathyb962
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

I thought in the description it mentioned this part as OEM. It is not. Hopefully it works.

Reason I chose this business:

I've ordered before with success

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Please if you have any questions-
Our customer service is happy to help.
You can call or chat in.

Amy
EXT 1257

Thumbnail of user arliem19
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Ordered parts on friday and got them on monday, in good condition with no damage

Reason I chose this business:

Got a open box parts notice and got parts at a reduced price

Thumbnail of user gayanehg
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Great product selection with fast and seamless delivery.

Thumbnail of user michaelb9259
2 reviews
0 helpful votes
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November 1st, 2022
Verified purchase

I have a Maserati Quattroporte GTS with a custom ACCUAIR airride setup. I needed a handheld 12V compressor in case of mechanical failures. Thankyou for my new handheld compressor and your selection.

Thumbnail of user xaviero28
1 review
0 helpful votes
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December 6th, 2023
Verified purchase
• Updated review

Very easy and love the products you have and I am always satisfied.

Reason I chose this business:

Bcuz i have purchased from you before.

Easy and sufficient
October 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good deal on what I was looking for.

Very easy
September 3rd, 2023
Verified site experience
• Previous review

Very easy. Price was great!

Reason I chose this business:

Had what I’ve been looking for and it was on sale

Thumbnail of user garyl1555
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Awesome product, install was a breeze! Great performance upgrade

Thumbnail of user johnr3766
2 reviews
0 helpful votes
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December 26th, 2023
Verified purchase

The buying experience was good. Product did not meet expectation.

Reason I chose this business:

I have used them before. Customer service has always been good.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user nolans89
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Good experience fast shipping. Very happy with my purchases overall.

Reason I chose this business:

Good price and ease of website use

Thumbnail of user mattd691
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Ordered my last set from you. Lots to choose from and fit perfect

Reason I chose this business:

I buy from you all the time for my wrangler and CJ

Thumbnail of user terrid438
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Received my online gift card order without a problem.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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