• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

Write a Review

Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
See all photos
How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jeffm2613
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

Whenever I need or want parts for my Wrangler, I have always found Extreme Terrain to be one of the most helpful and affordable companies, I can rely on. If they say it will fit my specific year and model, I can rest assured that it will. It makes online ordering worry free.

Reason I chose this business:

After finding their site on a search for Jeep parts, I was relieved and excited to find that they had the foresight to ask for my make, model, color, and year! And when I clicked on any item, the site would immediately let me know if that part would fit my Jeep! After buying a couple items, I found that they fit perfectly, were high quality products, and affordable. I've been hooked ever since.

Thumbnail of user royc746
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Extreme Terrain makes it easy to find the parts I am looking to purchase. I was able to search my specific Jeep, finding exactly what I needed and what fits my Jeep.

Reason I chose this business:

Ordered previously without issue!

Thumbnail of user charlesz57
3 reviews
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase

Great and I look forward to using your company again! When I had an issue your staff was able to help and solve the issue quickly!

Reason I chose this business:

Pricing and product availability were the first things that caught my eye compared to the constant of stock of not available at this time when I wanted or needed the parts!

Thumbnail of user felixc227
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

The purchase, tracking, and delivery were excellent. Very happy with the service provided by the company.

Thumbnail of user davidb12344
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

I had questions about my potential order. I called customer service and spoke to Melissa. She was incredibly helpful.

Thumbnail of user britp14
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

Ordered a bed rack from my Gladiator and received it in 3 days. Easy install, but the product didn't come with any instructions, Fishbone failure there. Overall great product and lots of options with pictures for similar vehicles to view the product on!

Thumbnail of user royy108
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

First time shopping here. I was very hesitant but everything worked smoothly. I can't wait to make more purchases for bigger and better thingd

Reason I chose this business:

They have exactly what I need!

Thumbnail of user samuels1111
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

My first order and a gift. Paid for 1 day shipping. Rolling into day 3, "shipment waiting pick up from carrier"? Looks like Elvis hasn't even left the building.

Looking for a refund on shipping fees.

Thumbnail of user leea659
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

Parts were labelled '07 to '14 compatible w/o drilling, but that wasn't the case on my '16 JK 2-door.
I chose not to drill more holes in my body work, so I returned the parts for store credit, which is fine.
However, Walgreens apparently hasn't gotten the message about printing return shipment labels.
Happily, Dollar General in Deposit NY did allow me to drop off my package, which saved me 3
Hours of driving to Wilkes Barre to find a "staffed FED EX" site.

Reason I chose this business:

You appear to have a complete catalog, and I'm happy to have the store credit because it will be used

In short order for other things on my "NEW, to me" 2016 which will be needing shocks, stabilizers, etc.

Thumbnail of user carltonc102
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

It was nice to shop on your site. Easy to browse but a little pricey for the one I bought.

Thumbnail of user olivers347
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Shipping and delivery was super quick, currently installing the 1.75 lift and shocks right now, about half way done, and I love it so far. Install isn't bad at all, very straightforward. Wish some steps in the instructions were a bit more detailed, like which way the washers and rubber stoppers go on the front, but otherwise, I'm super happy!

Reason I chose this business:

This kit is a stepping stone for what I’m working up to, and it’s good quality for that and at not bad of a price.

Thumbnail of user michellek2196
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Insert for dash with phone holder: item came quickly and as described. Helpful product video for insertion.

Thumbnail of user sergiog315
1 review
0 helpful votes
  • Send Message
July 12th, 2024
Verified purchase

Replacing the clock spring isn't as hard as you think, with the right tools, 45 minutes will get your steering wheel buttons working back to OEM! Ordering me the e-brake switch for my next repair!

Reason I chose this business:

Products are specific to your jeep!

Thumbnail of user maryg4078
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

I have two Jeep Wranglers (1999, 2024) that I've been shopping for at Extreme Terrain. I've been able to find everything I wanted, and then some, for both models. The site is easy to navigate and find exactly what you're looking for. Checkout is a breeze and items ship quickly. Extreme Terrain has become my go-to site for all things Jeep. I'm a happy customer so that says it all.

Reason I chose this business:

Site with the most product choices for my Wranglers and you can't beat the prices. I've looked around other online dealers and big box stores and always keep coming back to Extreme Terrain. Good job Extreme!

Thumbnail of user grannaw
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

We ordered what we needed for the jeep to have a tire holder and have it on the weight of the bumper not the tail gate of his YJ. The service was great found what we needed and purchased it and we had it quickly. I had ordered him both front and back bumpers when we first bought the jeep to surprise him from Extreme Terrain so I knew that was where I wanted to get this tire carrier, at that time I was not thinking about the spare tire. But the bumper was equipped for the part needed and was sold separately at that time so not needing it and affording the two bumpers was what was on my mind...They were and are great...however we just purchased new tires for him and needed the carrier but could not buy it separate from the bumper which was kind of a disappointment so I ordered him the bumper and with the carrier and gave more for that than the two bumpers thinking it looked close to what he had. The parts got here, and it was exactly the part we needed and fit the bumper I had already bought a few years back. We have a bumper we don't need he mounted the carrier to the bumper I had purchased, and it was a perfect fit. I am going to see if I can return the bumper as it has not been opened and suggest that maybe selling them separate or at least an option. But we have bought and will continue to buy from them since we have 2 jeeps and there is always something new and exciting to do to jeeps. Great Job! ALSO IT WAS EASY TO INSTALL HE LOVES IT.

Thumbnail of user leonardm392
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Easy to deal with from start to finish. The tracking was great. I knew when my parts were going to arrive.

Reason I chose this business:

Quality parts

Thumbnail of user cedricc84
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

They had the parts I needed for a good price and it was easy to navigate through the website.

Thumbnail of user michaels11921
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase
• Updated review

Reasonable price and fast shipping. Product matched description and images. Very satisfied. Will return for future purchases.

Reason I chose this business:

Items I was looking for were in stock and reasonably priced.

Good stuff!
October 24th, 2023
Verified purchase
• Previous review

I'm glad I found this part; Kind of a strange part to need so it was great they had it in stock. Shipping was pretty quick too.

Reason I chose this business:

Cool site and have plenty of stuff for my TJ.

Thumbnail of user mariarosej
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Posted a question about an item because the description was quite unclear about parts included. A sales person called me within 2 minutes! He was a huge help in answering my questions!

Thumbnail of user michaelh8684
1 review
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

Every order I've placed never arrives on time when fed ex is the carrier, always at least 1 day late but usually days late. There just awful.

Reason I chose this business:

Extreme terrain seems to be extremely easy to work with and have good products and good customer service

Thumbnail of user kurts334
2 reviews
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

Great profit perfect good quality good fast shipping the fit was perfect and was just what I was looking for at a reasonable price

Reason I chose this business:

Fast service good selection

Thumbnail of user joeld466
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

I've been bill for my purchase and never received it. I would like a follow up on where it is.

Reason I chose this business:

Is they had what I was looking for

Thumbnail of user jacobs1188
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase
• Updated review

I live in northern New England, and unfortunately the winters here are rough on anything. My original set lasted 4 yrs before the internal mirroring started to chip & flake apart.
So, not bothered, I except that road salts will "F up" anything I own, and when rust or corrosion strike again, I'll be back for another set. 😎👍🏽

Reason I chose this business:

Product selection & ease of shopping.
Great track record as a supplier of aftermarket parts for off-road Vehs.

I keep coming back because you Catz always have exactly...
April 17th, 2023
Verified site experience
• Previous review

I keep coming back because you Catz always have exactly what I'm looking for.

Reason I chose this business:

I keep coming back because you Catz always have exactly what I’m looking for.

Thumbnail of user walkerw43
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

I assume that the package was delivered to the wrong house and they came and dropped it off at my door 2 days later, and I know that it is not Etreme Terrain's issue but still just a tad inconvenient. Otherwise love the products so far and super good service.

Reason I chose this business:

Friend told me about it

Thumbnail of user gretchend101
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

Received correct parts and order was on time. Installation was as easy as described and they work great. No more hand signals!

Reason I chose this business:

We started with ordering lights and we had such a good experience, we have now ordered bumpers, lift kit, tailgate hinges, etc., all with great outcomes

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

How do I know I can trust these reviews about Extreme Terrain?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Extreme Terrain?