• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user gretchend101
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Received correct parts and order was on time. Installation was as easy as described and they work great. No more hand signals!

Reason I chose this business:

We started with ordering lights and we had such a good experience, we have now ordered bumpers, lift kit, tailgate hinges, etc., all with great outcomes

Thumbnail of user stephaniej405
2 reviews
0 helpful votes
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June 27th, 2024
Verified purchase

I really appreciate the checkpoints in place on the website. Once entering a few basic questions about my vehicle, I can confidently make a purchase knowing if it will fit my vehicle or not. Great option when there are so many parts out there on the market!

Thumbnail of user tonic457
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Purchased fender lights for my jeep wrangler jk they were reasonable in price fast delivery and great quality. Very pleased over all.

Reason I chose this business:

Jeep friends turn me on to the site

Thumbnail of user tobyn33
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Nice but seams I had to force it in place to get the crews tight. Hope no leaks.

Thumbnail of user josepht1920
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Very helpful and professional described the part and was able to tell me when it would be delivered

Thumbnail of user rayh758
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

The item shipped fast and very happy with the purchase. It is a great bed liner and the quality and look is exactly what I wanted.

Thumbnail of user joser2410
1 review
0 helpful votes
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June 24th, 2024

I was asking about any discount for wheels and while talking to the Representative. I was told they have a $1.5 billion dollar company and will not match prices with other companies. I can buy from them. I wanted ask if I could get a quote for another set of wheels, he hung up the phone. Guess the little guys are not important.

Service
Thumbnail of user dorothyj919
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I ordered these and I can't wait to see them on. Plus order lights for underneath my jeep.

Reason I chose this business:

I've ordered here before

Thumbnail of user scottg2186
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Product is fine that I ordered, but the install was ridiculous. Hardware provided was not compatible with the product. I went out and bout new hardware to do the job. Also the pattern that was provided was way off. Take your own measurements

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

So sorry Scott that you found the install of the tailgate storage lock box difficult.
We appreciate you reaching out and providing feedback on the install and if you would
Like to discuss this in more detail you can reach out to me at EXT 1257.
I would be happy to speak with you about it and hope to speak with you soon.
Have a great day.

Amy

Thumbnail of user heathl61
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Very user friendly website. I had a return and it was handled very well and in a timely manner. Shipping is very fast

Reason I chose this business:

I was referred by a friend

Thumbnail of user davidc9741
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

The chip protectors were easy to install and only took a few minutes. They are sturdy enough to protect the paint from being chipped from rocks and other debris being kicked up from the tires.

Reason I chose this business:

I had been looking for something to protect the bottom of the body on my Jeep Wrangler that also added a finished look to the area left bare after changing my bumpers. The ship protectors did the trick.

Thumbnail of user jaceg20
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Great experience. Shipped and got to my door before the estimated delivery date. Shocks look quality. Getting them out on in a week.

Thumbnail of user charmaineo14
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

I will tell friends and family about the quality of your products. You also have good install videos.

Reason I chose this business:

I have dealt with you guys before. I liked the item I bought.

Thumbnail of user marcosn36
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Shipping was fast. Great customer service. I bought the 1.5 inch red rock spacers. I should've bought the 2 inch but it still looks good. Happy with my purchase.

Thumbnail of user ganeshn11
3 reviews
0 helpful votes
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July 18th, 2024
Verified purchase

You get the products shown/described in the website. The packaging comes really safe and well packed. Shipping speed is relatively fast and on schedule of arrival.

Reason I chose this business:

Quality and pricing is good

Thumbnail of user cathia13
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

We actually did receive it today. I'm so sorry for my last email. I'm so glad we received it on time.It said it came in yesterday but it came in today.

Reason I chose this business:

They have High End products.

Thumbnail of user ricks1818
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Your asking for ratings/reviews BEFORE the product even arrives. This is the second request for a rating/review.

Thumbnail of user briank2607
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

The product is great and delivered fast even for how heavy it is. They will send you so many emails all day every day though. Get use to hitting delete.

Thumbnail of user edwardk1063
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Very pleased with the response and the quality of the product. Look forward to continuing purchasing in the future!

Thumbnail of user kenneths2139
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I thank you for your help on a Sunday afternoon for mailing out the hardware that was not in the original order.

Thumbnail of user timothys1999
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Haven't installed it yet. Will know more then. This is all I can put at this time.

Thumbnail of user roberty1118
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Found the exact product I was looking for and a great price. Shipping was quick as well.

Reason I chose this business:

Had the bumper I was looking for at a great price.

Thumbnail of user bobs2488
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Place on September 12 said it was in stock having heard any on my order. What's up

Thumbnail of user kevinb4171
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase
• Updated review

It was Quick and easy, but part does not fit my 92 Jeep YJ, I would like to get a refund or the right part

Reason I chose this business:

Product quality and was told by friends about how good you are.

Quick and easy
September 15th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Product quality

Thumbnail of user vanessaw528
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Fast shipping, arrived early, we were literally able to unplug the old set of side mirrors and clip these into place. They worked seamlessly. Couldn't have had a better experience.

Reason I chose this business:

Reviews and customer experiences

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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