• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user thomass3897
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

Fit perfect! Easy install. Only took 30 - 45 minutes.

Thumbnail of user robertw5462
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

Quick an easy, will definitely order more stuff from here!

Reason I chose this business:

They have everything

Thumbnail of user bryceb139
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Tail lights are defective and do not work. Requesting an exchange

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that you are having trouble with
Your tail lights.
I see you have reached out to our customer service for
Assistance with your open box order. Please let us know if you
Have any questions. We are happy to help.

Amy
EXT 1257

Thumbnail of user seanr664
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Purchased a center console tray and it fits perfectly. Easy ordering, quick delivery.

Reason I chose this business:

Searched for the product and Extreme Terrain had exactly what I wanted.

Thumbnail of user bryanb944
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

No problems just the way I expect. What more could you want.

Reason I chose this business:

I like their products.

Thumbnail of user markg3406
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

The shipping was fast and they look great. Good customer service.

Reason I chose this business:

You have great selection of products.

Thumbnail of user robertr4928
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Excellent, the bag arrived on time, and everything was as it should be.

Thumbnail of user lavont7
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

Done online. Watched video easy to make decision what I needed

Thumbnail of user kathyk1062
2 reviews
0 helpful votes
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August 19th, 2023
Verified purchase
• Updated review

Very easy to order and can't use any coupons for one reason or another :(

Reason I chose this business:

Had the parts we needed

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear that.
We send out email promotions and coupons.
Please keep and eye on your inbox.
Also, check your junk or spam folder as sometimes
These emails can end up there.
If you have any questions, please let me know.
I would be happy to help.

Amy
EXT 1257

Very easy to order
July 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Had the parts we needed

Love ET easy website to find great Jeep parts
April 7th, 2023
Verified site experience
• Previous review

Love ET easy website to find great Jeep parts. Wish I could have found a coupon. I've shop with ET many times

Reason I chose this business:

I love shopping with ET website very easy. They always offer you help with your order. I couldn’t find a coupon to use is the only thing.

Thumbnail of user breannat40
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Love my new floor mats. Good quality and fast shipping.

Reason I chose this business:

Good prices and quick shipping.

Thumbnail of user johnd5391
2 reviews
0 helpful votes
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July 19th, 2023
Verified purchase

Perfect as usual. I've ordered quite bit from Extreme Terrain and I have no complaints.

Reason I chose this business:

Never any problems, best website

Thumbnail of user kennetha679
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Shipping was fast and within the promised time frame.

Thumbnail of user kimberlyc1294
2 reviews
0 helpful votes
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July 18th, 2023
Verified purchase

Easy order. Fast shipment. Well packaged. I will buy again!

Reason I chose this business:

ET had items I could not find any where else.

Thumbnail of user brianh3180
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

The product arrived on time and as described. I would recommend Extreme Terrain to others.

Thumbnail of user dwayneb168
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Very good Very good very very very very very very very good

Thumbnail of user scotts3701
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

These guys are the best easy to work with great parts

Thumbnail of user ericg1639
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Easy to navigate website and products worked on vehicle they said it would. Will order from again.

Thumbnail of user jamesb8434
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Item arrived timely. And appears to be as expected

Reason I chose this business:

Past good experience

Thumbnail of user rickg737
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

The customer service at Extreme Terrain is courteous and very helpful.

Thumbnail of user williamj2147
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Fast and easy no hassle great experience a pleasure to do business

Thumbnail of user jordanc629
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

I received all my items in a timely fashion with no difficulties, will order from again!

Thumbnail of user susant2721
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

Great job great job great job great job great job great job great job great job

Thumbnail of user stephenm2829
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Great experience, great people, and great products.

Reason I chose this business:

Affordable pricing.

Thumbnail of user chrisc3277
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Receive them quickly and they were everything they were supposed

Thumbnail of user larryd680
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Was well pleased with purchasing experience as well as merchandise.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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