• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,375
Neutral
177
Negative
443

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user jerryc993
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Installation was not difficult. Instructions were detailed and it went together quickly.

Reason I chose this business:

I wanted a beefy grill guard that had the look I wanted. I read the ratings and they were good.

Thumbnail of user phillipp338
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Everything went smoothly very happy with the steps thanks

Reason I chose this business:

Needed step bars

Thumbnail of user andym859
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Great product. Love the instructional videos. Super simple.

Reason I chose this business:

Because of the instructional videos.

Thumbnail of user jakec336
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Fantastic experience. Very quick delivery, no issues

Thumbnail of user paulw2171
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

The item arrived sooner than expected and it was in great shape. I am very satisfied!

Reason I chose this business:

Great selection, good prices, fast delivery

Thumbnail of user stevew2245
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

It was an easy purchase and I appreciate the shipping paid thank you

Thumbnail of user cheryld1034
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Great customer service! Very informative and polite.

Reason I chose this business:

I like their products, quick delivery, and customer service.

Thumbnail of user ozzieg5
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

We received the product within a week. Fits perfectly.

Reason I chose this business:

On line advertising

Thumbnail of user gabep37
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Honestly, great place to buy from, especially if you have a Jeep

Thumbnail of user lyndak109
4 reviews
0 helpful votes
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November 6th, 2022
Verified purchase

Extreme Terrain had what I needed and got it to me quickly! Thank you!

Reason I chose this business:

They had the part I needed!

Thumbnail of user jamesi622
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Quick ordering and delivery made the buying process great.

Thumbnail of user jeffh1604
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

Ordered steps and they were so fast to fill the order!

Thumbnail of user jorger372
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Good experience, just different Ship dates. Tried to use a coupon code but it was already expired.!

Thumbnail of user garyp1282
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I ordered the reverse light it was shipped to me on time. I'm expressed good customer service.

Thumbnail of user jamesm5500
4 reviews
0 helpful votes
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November 5th, 2022
Verified purchase

Always a good experience here without any concern.

Reason I chose this business:

Solid inventory, speedy shipping

Thumbnail of user shannons124
2 reviews
2 helpful votes
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May 28th, 2023
Verified purchase

Crap product and terrible customer service after the fact. Offered me a 4% discount for my trouble.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am really sorry to hear about your experience.
If you would like to discuss-
I would be happy to speak with you.

Amy
EXT 1257

Thumbnail of user michaelb9281
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Very easy. Ordering product was a pleasure fast delivery and follow up

Reason I chose this business:

The install vids and the product review is a deciding factor. Great job

Thumbnail of user randyp419
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Great company to deal with. Quick and reliable. Products came when expected.

Reason I chose this business:

Because they have great products

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your experience.
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Thumbnail of user paulp1963
1 review
0 helpful votes
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November 4th, 2022
Verified purchase
• Updated review

Easy to do! Haven't opened package, yet. Overpriced like everything else.

Reason I chose this business:

Ordered before.

Easy to do!
October 28th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Ordered before.

Thumbnail of user aaronn263
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Quick shipping/delivery. Quality products. Will definitely be ordering parts in the future.

Reason I chose this business:

Bang for my buck with out the loss of quality.

Thumbnail of user kennethm1435
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

The website is easy to navigate and I received my product in a timely manner.

Reason I chose this business:

I've ordered through Extreme Terrain in the past and have received excellent customer service.

Thumbnail of user lukeh206
2 reviews
0 helpful votes
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July 7th, 2022
Verified purchase

Always a great buying experience. Product is extremely high quality!

Reason I chose this business:

Great service

Thumbnail of user brianm3790
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Easy transaction. My parts arrived a day earlier than expected. A+++

Reason I chose this business:

Price and part availability

Thumbnail of user rodneyp206
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Looking for a hitch grill and you had passenger swing in stock.

Reason I chose this business:

Other place out of stock.
You have good reviews.

Thumbnail of user richardg3123
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Great product, looks good on the jeep. Service was prompt, received my order quickly

Reason I chose this business:

Great service in the oast

Sitejabber for Business

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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