• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 5th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 24 days

Positive reviews (last 12 months): 84.4%
Positive
3,411
Neutral
178
Negative
452

Instant Feedback

40,974 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,601)

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Reviews that mention popular keywords

customer service (1804) shopping experience (516) quality product (293) return process (35) fog lights (63)
Thumbnail of user anthonyt1599
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Thumbnail of user lornef23
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Product descriptions do not match. The Ad says "Easy DIY installation", but the installation instructions say "you should consider getting a professional to install". The installation is rather complex, involving fully removing and dis assembling the seat. The advertisement also specifically stated it was compatible with my jeep (assuming plug-and-play wiring harness, etc.) and has instructions like "do not use if..." which I am unsure if these items would be the case for my jeep or not. Disappointed in the lack of clarity.

Reason I chose this business:

Expected high quality products, reviewed and confirmed for compatibility.

Thumbnail of user brentb658
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Reason I chose this business:

Good products, good delivery.

Thumbnail of user ericg1979
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I called to speak with someone because of a little glitch in the price between selection and checkout. It was corrected. Extreme even let me know that a tech could come and assemble my newly ordered soft top [for a fee] if I so wished. I truly thought about it but... I will be ordering more from them in the future.

Thumbnail of user markr4104
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I purchased the Barricade Rectangular Adventure Mirrors for either our 2021 Gladiator or the 2023 Wrangler Sport! Have them on the Gladiator now and they make city driving a lot safer. Very easy to install with metric tools. Only negative is they have some vibration issues.

Reason I chose this business:

You guys have good quality parts and pretty fast delivery. PS the Pipe sidestep running boards, I purchased from you look really great on the Wrangler Sport.

Thumbnail of user colenc1
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Easy to find things on the web site with many options to choose from, good pricing and nice first responder/military discounts. Also prompt shipping and very helpful customer service (Install Connect) with scheduling installation at my local shop.

Reason I chose this business:

Price, fast shipping and installation option.

Thumbnail of user rogerm1574
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Came at alarming fast time. To alaska and was able to install it. Not on them but lately our usps have been putting our packages at the wrong addresses. Had a honest person come bring me my package from her address. Could have been a bad day but it turned around for the best day possible. Installed it in no time and it was easy even with out the correct tools. Overall fantastic and would recommend them anytime.

Reason I chose this business:

Easy and fast. Also great variety of aftermarket and oem products. Keep up the good work.

Thumbnail of user johng7914
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase
• Updated review

Found what I needed but the mix of serviceable vs non serviceable ball joints on the same drag link is disappointing. Also not delivered with a grease fitting,nor your support staff being able to identify what the fitting was left scrambling to finish the job.

Reason I chose this business:

I had heard of the brand and this was my first purchase.

Like the filtering to quickly get to what I need and...
October 13th, 2024
Verified site experience
• Previous review

Like the filtering to quickly get to what I need and easy checkout.

Reason I chose this business:

Ease of use/ good variety of products

Thumbnail of user johnl7704
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Put in 2 orders on the same day, changed my mind the following day, had to call customer service to cancel one and the rep was very nice and helpful. They were able to stop it before it shipped so I didn't have to pay any return shipping or restocking fees, and I received my refund even faster than the time I was quoted.

Thank you
John P.

Reason I chose this business:

Had what I wanted

Thumbnail of user robertf4405
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

The customer service representative was very friendly, knowledgeable and willing to address all my inquiries, concerns and walked me through different options and explained in details about each item. The knowledge of the representative helped me determine the best choice. I would highly recommend any truck or auto enthusiasts to Extreme Terrain Outfitters. Customer service is impeccable.

Thumbnail of user diannem537
1 review
0 helpful votes
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October 5th, 2024
Verified purchase
• Updated review

Had one order refunded because the system allows plus signs to be put in an address. The second order arrived a day later than promised or projected. There was nothing great about the experience, I felt like I went to target and had to use self checkout.

The first order was canceled and a refund was issued
September 28th, 2024
Verified site experience
• Previous review

The first order was canceled and a refund was issued. The address had plus signs.

Reason I chose this business:

My son wants these lights.

Thumbnail of user bronsonr5
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Great website, makes it very easy to find the parts I need compared to other websites I've shopped at. Plus they have a great selection on stock and upgrade parts. I will be buying from extreme terrain again!

Reason I chose this business:

Pricing seemed to be reasonable for the items I need.

Thumbnail of user richardc5226
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Easy to use web site and great open box deals. Will update once parts arrive.
Update: parts arrived when they said they would. The carrier was pretty rough with the items as the boxes had holes and ripped up pretty good, that said though extreme terrain did a fantastic job packing them, no damage to the product..

Reason I chose this business:

Great deals and recommended from others in the Jeep community.

Thumbnail of user charliew352
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I didn't read the fine print and thought I was getting 2 blocks. I don't know many people that need only 1 block to lift their springs. So I had to order another one. Waiting to get it so I can finish up my job on my truck.

Reason I chose this business:

Good parts and reasonable prices

Thumbnail of user micahw52
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

As usual, if metal objects almost always get banged around by FE shipping. Received 2 NYTOP recovery points, "perfect condition" statement by ET and picture by ET. They are 28 lbs. together and by the time they were shipped from PA to TX, they banged around together with paper wrap and got chipped up (New chip because paint was fresh coming off. Powder coat I believe so will be a hard fix. There was even a loose bolt in the box bouncing around that came out of the bag during shipment. I know it is FE. Had this awhile back and finally gave up with the order. Purchased at an excellent price so will keep and repair. The 2 large chip areas are on the corner that you can see which is bad luck but will repair and keep. I do not believe ET fault. FE shipping without a doubt. The box was banged up also.

Reason I chose this business:

Always best price! Great customer service! Huge selection! Great web site! One of my favorite places to purchase from...

Great as usual!
February 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

My go to for good price and great customer service! The promotions I have to say make me buy... as of this sale now.

Always good price and customer service!
November 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Price and what I always looking for.

ALWAYS on ET chat they are ALWAYS helpful and patient!
November 19th, 2023
Verified site experience
• Previous review

ALWAYS on ET chat they are ALWAYS helpful and patient! I love this site and I recommend to people that are new to aftermarket items, just did last Friday! Amazing prices, amazing shipping amazing 5 stars help from support chat all of the time. Thank you!

Reason I chose this business:

Price as usual! Also, the added bonus money helps! Love a $ off if even a few dollars these days. A lot of OR companies do not seem to care about this. Found a black Friday sale from someone else for a small item but the "Handling" charges made the item the same price! Went to my go to, ET and found it cheaper and had some bonus money to add. Got the chat support and ordered. Always feel so good after I order here, I need to stop the shopping on other sites!

Always Great!
February 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Always find what I need at great prices! Also, great personal service... Thanks!

Chat help was VERY helpful and very nice and even gave...
September 2nd, 2022
Verified site experience
• Previous review

Chat help was VERY helpful and very nice and even gave me a little coupon boost to make me feel even better!

Reason I chose this business:

So many parts! So many great prices! Appears more trustworthy than most sites... I'll be back for sure. Thanks!

Thumbnail of user jefferyh210
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase

Fast, Quick shipping easy payment. Great service and selection. The installation process takes longer than expected. No one wants new tires. Tps, and rims waiting two weeks for installation. Once received I'm happy but installation process not so much. I'm waiting impatiently!

Reason I chose this business:

The rim selection is great

Thumbnail of user maceya7
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Installation: The Body shop installed, stating it"s the best aftermarket install in 20+ years. Aftermarket parts are notoriously a poor fitment and this was an exception. Packaged for extremely safe and quick shipment, with all necessary mounting hardware plus extra optional hardware. Best price, awesome design to add protection and replace the plastic Lego bumper on the Ford Bronco Outer Banks!

Thumbnail of user locp10
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I recently purchased some air filters for my Jeep, and I couldn't be happier with the experience! The items arrived quickly and were exactly as described. Overall, it was a smooth and satisfying transaction—I definitely recommend buying from Extreme Terrain

Reason I chose this business:

There were great reviews online.

Thumbnail of user bobh1715
1 review
0 helpful votes
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October 14th, 2024
Verified purchase
• Updated review

Good savings and free shipping on my new set of replacement shock absorbers and roll bar covers. The old ones faded, as I keep the top down all Summer. Top is still down, but will have to return to top up in November. Good to have a garage for sure...

Reason I chose this business:

Cost savings (sales & coupons) and typically free shipping.

Found exactly what I needed and similar parts pop up...
December 19th, 2023
Verified site experience
• Previous review

Found exactly what I needed and similar parts pop up helped...

Reason I chose this business:

Previous experience

Thumbnail of user justing1007
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

First and only order thus far and it went great. I needed a rear seat cover for my wife's Grand Cherokee. These guys had a licensed Jeep one for $34, then with shipping it was $41. It arrived the same week and fits great.

Reason I chose this business:

Had the part I wanted at a competitive price.

Thumbnail of user timothyb946
3 reviews
2 helpful votes
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September 16th, 2024
Verified purchase

Email with refund link went to spam-my fault. Retrieved to inbox but links didn't translate. Rep worked to resend several ways and finally sent PDF I could use at FEDEX. Very patient. Willing to try alternatives.

Thumbnail of user donnym51
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

Web sight is easy to navigate customer service mainly Jimmy G, was such a pleasure to talk to and to have my last parts order taken by him. When your told to look for your order on a certain date it's always ether on time or close to it. I don't order anywhere else for the jeep than Extreme Terrain. Parts always fit with no problem and your dealing with people that know what there selling, and they make sure that you are ordering the right part for you ride. Everything is always easy with every order keep up the good work.

To Smooth
August 28th, 2024
Verified purchase
• Previous review

Ordering from Extreme Terrain is simple and quick. When your told what day your order is going to be delivered it's always on time, and I mean every time. I had the pleasure placing my order with Jimmy G got it right the first time, I felt like I was talking to my brother, he just makes the whole process easy and fun to talk to. One thing for sure I never have to worry about my order when I order from Extreme Terrain keep doing what your doing because you guy's have it right.

Thumbnail of user suzanneb1108
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I was looking for a specific exhaust system for our 2011 toyota tundra and had been unable to find one. Even the installer couldn't find one. So I came across extreme terrain and was lucky enough to get connected to Hannah via chat. What an outstanding customer service representative. She found what we wanted and was extremely patient! Unbelievably kind. Our order was shipped and we are eagerly awaiting the order. I'll be posting pictures once installed. We would've have never found this item had it not been for Hannah. Thank you so much.

Thumbnail of user toddf272
2 reviews
0 helpful votes
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September 16th, 2024
Verified purchase

Doug H was super helpful in helping me understand the options and different products available for my needs. After I selected what I wanted, he immediately sent me an email with a link to order the item, making it very easy to order the correct item. And then, he followed up with a text. Excellent!

Reason I chose this business:

I've made multiple purchases here, and the sales staff is always helpful and friendly.

Thumbnail of user kylej501
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Web site was nice and easy to go though
Very easy to use the search bar that actually works. The only thing I didn't like was the shipping process. It did show up with in a timely manner but never did I get a tracking number for the package

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 24 days

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4.4
9,601 reviews
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