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    Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 10,144 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 5th among Auto Parts sites.

  • Quality
    258

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.8%
Positive
3,487
Neutral
186
Negative
486
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41,978 reviews

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How would you rate Extreme Terrain?
Top Positive Review

“Under rated”

Gilbert R.
11/27/24

Better than rubicon express. Smooth ride, I've had other shocks and springs set ups and so far they Clayton's are my go to. Maybe I'll try trailer next. But I feel that Clayton isn't talked about enough. All you hear is rubicon express this and old man emu that. Get the Clayton's, call it a day.

Date of experience: 11/17/24
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Top Critical Review

“Double charged me”

Chris G.
11/30/24

I got a phone call sunday from E.T. Salesman. He gave a a quote on 5 tires 5 rim package. I expected the deal and purchased. Money came out of my account. Then Monday morning I get message from my bank I'm over drawn by 1200$ it took 3 days to get my money back calling every day. Absolutely a mess. Three overdrafts fees later. O but here is a 20 dollar voucher for your next order they said. You can take that voucher and stick it up your@$$.

Date of experience: 11/20/24
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Reviews (10,144)

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Reviews that mention popular keywords

customer service (770) shopping experience (96) quality product (140) return process (30) box item (35)
Thumbnail of user chrisg4188
Massachusetts
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

I got a phone call sunday from E.T. Salesman. He gave a a quote on 5 tires 5 rim package. I expected the deal and purchased. Money came out of my account. Then Monday morning I get message from my bank I'm over drawn by 1200$ it took 3 days to get my money back calling every day. Absolutely a mess. Three overdrafts fees later. O but here is a 20 dollar voucher for your next order they said. You can take that voucher and stick it up your@$$.

Date of experience: November 20, 2024

Thumbnail of user gilbertr322
Texas
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

Better than rubicon express. Smooth ride, I've had other shocks and springs set ups and so far they Clayton's are my go to. Maybe I'll try trailer next. But I feel that Clayton isn't talked about enough. All you hear is rubicon express this and old man emu that. Get the Clayton's, call it a day.

Reason I chose this business:

Always have what I need.

Date of experience: November 17, 2024

Thumbnail of user anthonyt1599
Connecticut
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Date of experience: September 19, 2024

Thumbnail of user lornef23
Canada
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Product descriptions do not match. The Ad says "Easy DIY installation", but the installation instructions say "you should consider getting a professional to install". The installation is rather complex, involving fully removing and dis assembling the seat. The advertisement also specifically stated it was compatible with my jeep (assuming plug-and-play wiring harness, etc.) and has instructions like "do not use if..." which I am unsure if these items would be the case for my jeep or not. Disappointed in the lack of clarity.

Reason I chose this business:

Expected high quality products, reviewed and confirmed for compatibility.

Date of experience: September 25, 2024

Thumbnail of user brentb658
Washington
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Reason I chose this business:

Good products, good delivery.

Date of experience: September 23, 2024

Thumbnail of user annied254
Virginia
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase
• Updated review

They can not ship the purchases correctly. Once again half an order arrived. When confronted they claim, just send more money. Sounds a lot like extortion or is it simply a scam. Such a sad business model!

Reason I chose this business:

Price was good until realization that there cost doubles after ordering

Date of experience: November 22, 2024

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hello Annie,

I apologize that you received an incomplete set of leaf springs, I see you have already spoken to customer service regarding this and your refund has been issued back to a voucher and your Visa. I can assure you this normally is not how we operate and I apologize you have now had 2 bad experiences with the way you have received your parts. If you would like to discuss this further please feel free to reach out to me directly at ext 1896.

Thank you,
Allison

Thank you,
Allison

Failure
October 24th, 2024
Verified purchase
• Previous review

Once again half an order shipped. Will be returning for final time. Will never use this company ever again. 3 strikes and your out. Hopefully people will know how bad you are and you will fail pathetically.

Reason I chose this business:

They claimed to have what I needed in a timely manner.

Date of experience: October 14, 2024

Pleasant and simple
October 14th, 2024
Verified site experience
• Previous review

Date of experience: October 4, 2024

Thumbnail of user richardg5717
Georgia
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

The unit had only three brackets for each side of the running board. According to your representative, it only requires three. I looked into purchasing one additional mount per side, four small pieces total, and was quoted $154.00. That's 25% of the original set to start with. Somewhere in the $80 range would have been high but acceptable.
Very disappointed…

Reason I chose this business:

Running board appearance on vehicle. 1st time customer.

Date of experience: November 16, 2024

Thumbnail of user dana1746
Georgia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I ordered my part and it was delivered on time. Great. After that came the DAILY emails pushing me for business. I requested to be taken off their email list and they just sent a bunch more. Way…too…aggressive marketing. Breathe people. I'll buy more but you need to have a talk with your marketing person. Quadratec doesn't do this to me and I order a lot from them.

Reason I chose this business:

Referred by a Jeep owner

Date of experience: December 1, 2024

Thumbnail of user grege531
Alabama
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

Was unsure length of quick disconnect drop link I needed for my jeep that is lifted so they name slips me but he was well informed as a mechanic and salesman to guide me in the right direction for my parts

Date of experience: October 23, 2024

Thumbnail of user ericg1979
North Carolina
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I called to speak with someone because of a little glitch in the price between selection and checkout. It was corrected. Extreme even let me know that a tech could come and assemble my newly ordered soft top [for a fee] if I so wished. I truly thought about it but... I will be ordering more from them in the future.

Date of experience: September 28, 2024

Thumbnail of user timothyl1075
Arkansas
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Extreme terrain has a nice website and a great selection and prices but my most recent experience with them was not good. Whoever is getting their orders ready to ship needs to do a better job. I ordered 4 shocks and they arrived in boxes with no packing at all to protect them in transit and the shocks had dents in them and one had the top of the piston rod where the bolt goes through almost broke off. One box was completely open and the shock had obviously fallen out repeatedly. I sent two of them back and the ones they sent me to replace them arrived in not much better condition. No packing just the individual shocks in there box with nothing to protect them. One of the replacements is dented also but I'm giving up and keeping them and I'm done with extreme terrain. There are plenty of other places to buy parts for my Jeep from. In the past I've never had a problem with extreme terrain but apparently they have some problems in their shipping department.

Date of experience: August 24, 2024

Thumbnail of user markr4104
North Dakota
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I purchased the Barricade Rectangular Adventure Mirrors for either our 2021 Gladiator or the 2023 Wrangler Sport! Have them on the Gladiator now and they make city driving a lot safer. Very easy to install with metric tools. Only negative is they have some vibration issues.

Reason I chose this business:

You guys have good quality parts and pretty fast delivery. PS the Pipe sidestep running boards, I purchased from you look really great on the Wrangler Sport.

Date of experience: September 5, 2024

Thumbnail of user barryp533
California
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

Received about fifteen emails after making my purchase - probably a dozen of those before the products arrived! Not a complaint just suggesting maybe a few less? Products all good and installed, no problems!

Reason I chose this business:

Shopped around online.

Date of experience: November 7, 2024

Thumbnail of user markl3867
Colorado
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Bought four steel wheels for my 05 Tacoma. I checked the fit on your website. They arrived promptly in great condition but didn't fit the hubs. The wheel rubbed against the brake caliper and could not be tightened.

Reason I chose this business:

Price and product availability

Date of experience: September 15, 2024

Thumbnail of user colenc1
Arizona
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Easy to find things on the web site with many options to choose from, good pricing and nice first responder/military discounts. Also prompt shipping and very helpful customer service (Install Connect) with scheduling installation at my local shop.

Reason I chose this business:

Price, fast shipping and installation option.

Date of experience: September 1, 2024

Thumbnail of user rogerm1574
Alaska
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Came at alarming fast time. To alaska and was able to install it. Not on them but lately our usps have been putting our packages at the wrong addresses. Had a honest person come bring me my package from her address. Could have been a bad day but it turned around for the best day possible. Installed it in no time and it was easy even with out the correct tools. Overall fantastic and would recommend them anytime.

Reason I chose this business:

Easy and fast. Also great variety of aftermarket and oem products. Keep up the good work.

Date of experience: September 22, 2024

Thumbnail of user aaronl992
Tennessee
1 review
0 helpful votes
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November 5th, 2024
Verified purchase
• Updated review

Extreme Terrain has been one of the go to places when it comes to buying parts gor my 2015 Tacoma. I recently bought a pair of headlights to upgrade my truck. Great product. Looks and shines better than my old scratched up ones. I'd recommend this site to anyone looking to upgrade a vehicle. They have quality parts.

Reason I chose this business:

I chose Extreme Terrain because I saw an advertisement online or on YouTube one about the parts. It be looked like a good place to buy new parts for my truck so that’s where I do most of my shopping for my vehicles. You won’t be so disappointed if decide to check them out. I still have a list of stuff that Im looking to upgrade. Great site.

Date of experience: October 26, 2024

Great place to
June 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great place to order parts from

Date of experience: June 19, 2024

Great place to shop
August 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great place to buy products for my truck.

Date of experience: August 1, 2023

Quick and easy checkout
May 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Quick and easy checkout with quality parts.

Date of experience: May 15, 2023

Thumbnail of user johnl7704
Nevada
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Put in 2 orders on the same day, changed my mind the following day, had to call customer service to cancel one and the rep was very nice and helpful. They were able to stop it before it shipped so I didn't have to pay any return shipping or restocking fees, and I received my refund even faster than the time I was quoted.

Thank you
John P.

Reason I chose this business:

Had what I wanted

Date of experience: September 17, 2024

Thumbnail of user robertf4405
Maryland
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

The customer service representative was very friendly, knowledgeable and willing to address all my inquiries, concerns and walked me through different options and explained in details about each item. The knowledge of the representative helped me determine the best choice. I would highly recommend any truck or auto enthusiasts to Extreme Terrain Outfitters. Customer service is impeccable.

Date of experience: October 6, 2024

Thumbnail of user bronsonr5
Utah
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Great website, makes it very easy to find the parts I need compared to other websites I've shopped at. Plus they have a great selection on stock and upgrade parts. I will be buying from extreme terrain again!

Reason I chose this business:

Pricing seemed to be reasonable for the items I need.

Date of experience: September 22, 2024

Thumbnail of user edwarde1183
Florida
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I ordered a soft top for my Jeep. It arrived a day earlier than expected. Took about 2 hours to put on and it looks great. It's everything I could expect. Extreme Terrain offers fast service, east to order and excellent fair prices. I highly recommend them and will be using them again for Jeep parts.

Reason I chose this business:

Easy to order, great prices, great Quality of materials.

Date of experience: November 19, 2024

Thumbnail of user stevenl3401
California
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

I purchased bumpers for my Jeep Wrangler but after receiving the item I found out that it would not fit. I called Extreme Terrain and they accepted my return without any issues. I paid a very minimal return fee which was totally reasonable and they provided me with the return label. Excellent service.

Reason I chose this business:

They have the products that I like.

Date of experience: November 27, 2024

Thumbnail of user richardc5226
Michigan
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Easy to use web site and great open box deals. Will update once parts arrive.
Update: parts arrived when they said they would. The carrier was pretty rough with the items as the boxes had holes and ripped up pretty good, that said though extreme terrain did a fantastic job packing them, no damage to the product..

Reason I chose this business:

Great deals and recommended from others in the Jeep community.

Date of experience: September 2, 2024

Thumbnail of user jefff2346
Alabama
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

I was able to navigate the website and find a pair of step bars for my tacoma 2023 access cab. I had a question about the correct fit and size requirements for a certain model and the box chat (online) person was a tremendous help and gave me a few options to consider. The online process from selection to checkout was extremely pleasant and intuitive. Shipping was quickly communicated via email along with tracking and delivery updates. Highly recommended online retailer.

Date of experience: November 18, 2024

Thumbnail of user brendanf159
Massachusetts
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I ordered a correct set of running boards for my vehicle open box which was guaranteed to fit, the items I received were not correct fitting. I reached out to Customer service they could not give me an explanation as to why someone sent me wrong sized boards. I then inquired about simple exchange, was told "I strongly recommend you take this refund". I stated I would like the correct product that I Ordered. It should be noted when I purchased my boards there was options for brand new and 4-5 open box, now magically it's not sold at all anymore. Cleary they were falsely advertising wrong sizes. Company cant give an explanation or own up to their mistake and make it right but trying to make a negative experience positive. Apparently the best they can do is $75 dollars for store credit, looking at reviews they have offered $80 in the past they are getting cheaper.

Service
Value
Shipping
Returns
Quality

Date of experience: December 12, 2024

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hello Brendan,

I apologize for the boards not fitting your vehicle and your overall expierence with customer service. I see you have already spoken to someone in customer service and they reviewed the open box policy with you and advised that the item is now discontinued. I see your return is pending and your store credit of $75 was issued and is on your account available for use. If there is anything else we can assist you with please feel free to give us a shout.

Thank you,
Allison

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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