• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,372
Neutral
177
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user williamb6807
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Super easy fast shipping great product. Would definitely use them again..

Thumbnail of user joef1510
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Easy process, fast shipping, will definitely order more from here.

Thumbnail of user edk508
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Order experience on the website is always a piece of cake. Great company to work with.

Thumbnail of user andyv169
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Very happy with purchase,tha throttle enhancer works great

Thumbnail of user brockb84
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Received my order very quickly. Definitely will be shopping the them in the future.

Thumbnail of user edwardb1660
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase

You're emailed 2-3 times a day. There are ways to stop it. Otherwise not to bad.

Thumbnail of user stevenp1026
2 reviews
0 helpful votes
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August 21st, 2024
Verified purchase

The shipping was a lot faster than expected. I also appreciate the veteran's discount.

Reason I chose this business:

Veteran’s discount, had what I wanted, easy to navigate website

Thumbnail of user toptierc
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Chatted in to order some taillights for a customers repair and Dylin R was awesome, friendly and so helpful. We are a business and don't order aftermarket lights a lot but he helped with a discount to at least cover the taxes. So we appreciate that very much. He gave Top Tier customer service like we give our customers.

Thumbnail of user stephenm2547
2 reviews
0 helpful votes
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July 20th, 2024
Verified purchase

Awesome quality and quick delivery Awesome quality and quick delivery Awesome quality and quick delivery Awesome quality and quick delivery Awesome quality and quick delivery

Reason I chose this business:

Awesome quality and quick delivery

Thumbnail of user armandot154
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

The product I purchased fit perfectly on my jeep the website was very helpful finding my product for my model

Reason I chose this business:

Very nice selection to choose from and I was recommended to it

Thumbnail of user gabrielk283
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Good, always get all items on the day they are supposed to show up

Thumbnail of user michellel2191
2 reviews
0 helpful votes
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August 24th, 2024
Verified purchase

Products are always top notch and shipped to arrive quickly

Reason I chose this business:

Ease of ordering and shipping is fast

Thumbnail of user garyk1422
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

This is a Great company with the best customer service you'll find anywhere very friendly and professional period

Reason I chose this business:

Great products with the best values

Thumbnail of user thomasl2623
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Very good fit and padding makes seats more comfortable. Very satisfied with my purchase.

Thumbnail of user williamd2421
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

I was looking for an inexpensive option to level my 2012 Tundra. I found these aluminum milled leveling blocks for a reasonable price at ExtremeTerrain. Received parts quickly. Will definitely shop the site again!

Reason I chose this business:

Product offerings and Price

Thumbnail of user rickh1319
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Website is easy to get the products you want. Products came on the day they stated. Kept me well informed. Highly recommend.

Reason I chose this business:

Product quality

Thumbnail of user frankm1681
3 reviews
0 helpful votes
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June 12th, 2024
Verified purchase
• Updated review

Your site has always been easy to maneuver and find things that I really want for my jeep. The service is second to none in the products are top quality. You will always be my first choice for purchasing the parts and accessories. But someone really dropped the ball on my last order. Anyway I truly appreciate your commitment to satisfaction…Thanks F.

Reason I chose this business:

As I said, above, you guys rock

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hi Frank!

Thank you for speaking with me today about your Freedom Offroad 2.50-Inch Front and Rear Lift Springs with Shocks. Again, I apologize that this item was lost in transit.
I am glad we were able to get everyhting taken care of for you. Thank you for your understanding and your many purchases with us.
If you should have any other questions, just let me know.
You can reach me at EXT 1257.

Amy

Your site has always been easy to maneuver and find...
May 7th, 2024
Verified site experience
• Previous review

Your site has always been easy to maneuver and find things that I really want for my jeep. The service is second to none in the products are top quality. You will always be my first choice for purchasing the parts and accessories. Thanks F.

Reason I chose this business:

As I said, above, you guys rock

Thumbnail of user juana1112
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

A little bit of delays with shipping company but in overall experience with extreme terrain there has been no complaints, haven't install them yet but they are looking nice

Reason I chose this business:

Trustworthy

Thumbnail of user aaronm1384
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Easy order timely shipping. Part fits perfect and works better than before.

Thumbnail of user jeffs3440
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

Fast and easy
Will order again. I'm making my naughty list for the holiday

Reason I chose this business:

Had the parts I was looking for

Thumbnail of user alessandror51
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The mirrors came in at a reasonable shipping time, and they're good quality. However, the plastic that goes in between the mirror and the car doesn't help with the mirror rattling. The factory one is rubber, so it softens the vibrations reaching the mirrors. I recommend keeping it and using it on these.

Reason I chose this business:

Great prices, great customer service.

Thumbnail of user nathanielt97
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Bought an open box, as described but the fender flares had to be cut down a little to fit my truck and the bug deflector came with no hardware but to be expected for an open box purchase.

Thumbnail of user scotte1131
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered larger side mirrors and a Rough Country rear bumper. Both arrived quickly and in one piece. The mirrors fit and worked perfectly. No wiring changes needed. The bumper fit great also. The only sad parts are the wiring harness for the lights is too short and the covers on the lights cannot come off because the openings are too small. Other than that. It is solid good looking bumper.

Reason I chose this business:

They had what I wanted. Great customer service so far. Great selection of parts.for my truck.

Thumbnail of user bradleyd260
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

The emails checking on delivery came so far in advance that I thought I missed the shipment…. If you know it was delivered why not send the email then or at the end of the estimated delivery time

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hi Bradley,

Really sorry for any confusion with the tracking number for your CB radio mount. You have a voicemail from me
And I hope that you will contact me back if you have any questions or if you would like to discuss your feedback.
You can reach me at EXT 1257.
Have a great day!

Amy

Thumbnail of user jb2590
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

This was better than expected. It was described as premium, but I didn't expect it to be the higher quality material. Much better than the OEM vinyl top. Fits the OEM frame just as described.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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