• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user brentw587
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

This is the 4th time I've ordered from this company. Great products and fast shipping. What more could you ask for.

Thumbnail of user timc1652
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Pricing, and the parts I'm satisfied with! Everything is just as described and received in a timely manner without any defects……EXCEPT! I noticed upon delivery and inspection of my rims and tires I noticed that my weights have come off 3 out of the 5 tires and rims. Now I have to get rebalanced.

And they could have included a couple free decals or something being my order was over $3000.00!

Reason I chose this business:

I choose Extreme because of the pricing and they give military discounts.

Thumbnail of user adamd842
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

My experience was very good. I ordered my bumper and received it two days later. I was very surprised at how promptly my order was received. I love the bumper and the installation was easy too.

Reason I chose this business:

I have found several items from Extreme Terrain that I plan on getting for my Jeep. They have a great selection and really great service.

Thumbnail of user matthewc2329
2 reviews
0 helpful votes
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July 20th, 2024
Verified purchase
• Updated review

My go-to Jeep shop but since I moved, I find the shipping rates are a tad exorbitant.

Shipping is a little steep
October 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I've purchased from previously without issues

Thumbnail of user chadr400
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The product purchased for the price was what I expected and was pleased with the look and quality. It was not pocket drainer and it improved the overall look of the vehicle

Thumbnail of user joeo771
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Order was slightly damaged in shipping. Ease of order and delivery

Easy to order
July 14th, 2024
Verified site experience
• Previous review
Thumbnail of user kathyp1435
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Quality products, fair price, quick delivery. I get exactly what I asked and paid for

Reason I chose this business:

I love the fact what I order is shown like it would appear on my Jeep

Thumbnail of user tims2138
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Installed easily using instructions and videos. Works great as advertised. Very heavy duty. No rattles or creaks any more. Glad to have found it here.

Reason I chose this business:

Ordered from before. Very reliable company.

Thumbnail of user derekg331
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Build quality is top notch. Functionality is perfect. Cost is steep.

Reason I chose this business:

Right part, great price…and military discount!

Thumbnail of user chrisl2639
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Best prices around. My order arrived quickly and the products were excellent quality

Reason I chose this business:

Lowest price and availability

Thumbnail of user rockyg56
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Quick and easy to install, makes the jeep look so much nicer arrived quickly

Reason I chose this business:

Product selection

Thumbnail of user chadp343
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Very fast shipping, great quality. Would use again for future purchases

Reason I chose this business:

Product quality and price

Thumbnail of user davidb8064
1 review
0 helpful votes
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July 21st, 2024
Verified purchase
• Updated review

Will review after I install them.The quality loos good and well made so far.

Reason I chose this business:

Quality items

Easy and quick and have good quality parts and customer...
September 21st, 2022
Verified site experience
• Previous review

Easy and quick and have good quality parts and customer service is outstanding

Great selection and prices
April 26th, 2022
Verified site experience
• Previous review
Thumbnail of user lynneb461
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Great products, shipped fast. Definitely recommend to my friends.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hey Lynne,

Thank you for taking the time to write your review we are so pleased that you love the company and our products! We always welcome the feedback and reviews.
Have a great rest of your day!
Allison

Thumbnail of user thedukeo
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

The title was my experience nice job guys I'm also gonna keep writing because you need at least 50 characters to send a review

Reason I chose this business:

Seemed good

Thumbnail of user krisn125
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Easy to order and arrived fast delivery. Priced comparable to other sites.

Thumbnail of user cherylb2452
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I love how this site gears the visual of components on like model and colored images. Pricing is comparable and in many cases, better than competitors. Shipping is quick and notifications will be sent to notify on items in interested in getting.

Thumbnail of user danc1837
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Brandon was very helpful in finding one that we thought would fit. While installing a couple of the supports that adhere to the hood and bolt to the bug shield adhesive is not holding well. I hope that Brandon can help me get a couple of these to replace those.
Thanks for the help.

Thumbnail of user julesd56
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Seriously. How the heck did I get the item next day with Free shipping? This is absurd. I deserve to at least wait 3-5 days, plus 2 days processing. Who do you think you are treating a new customer so well? That's it, you can expect me to buy again.

Reason I chose this business:

Amazon has the knock off for 50 dollars more, wtf LoL

Thumbnail of user tonyd655
2 reviews
0 helpful votes
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May 27th, 2024
Verified purchase

Received email with Memorial Day discount that does not state specific to certain products... place order... receive invalid discount code message... call company takes over 10 minutes before cuatomer service can tell me its specific to certain products when i tell them not clear on website thwy say sorry.and goodbye. Bad website and bad customer service... should have honored 20 Percent Off for Memorial Day code...

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for reaching out concerning the Memorial Day discount code.
I am very sorry that the code did not work for your order and I understand that is disappointing.
I called and left you a voicemail and I hope you return my call. I would like to make this right for you.
Please feel free to contact me back and we can review your order and see what we can do.
Thank you!

Amy
EXT 1257

Thumbnail of user michaelw7446
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

My order was promptly completed by Extreme Terrain. Free shipping was handled by FedEx and my package received on-time.

Reason I chose this business:

Past satisfactory experience and great customer support.

Thumbnail of user mistyh270
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

The ordering process was easy and quick! Easy to deal with and efficient

Reason I chose this business:

Great options!

Thumbnail of user brentw584
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

No. Not worth my time.No. Not worth my time.No. Not worth my time.No. Not worth my time. No. Not worth my time.No. Not worth my time.No. Not worth my time.No. Not worth my time

Reason I chose this business:

No. Not worth my time.No. Not worth my time.No. Not worth my time.No. Not worth my time

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for reaching out to us. We did take a look into your order for your WildTop Soft Truck Cap with Integrated Roof Rack.
We checked into this for you and found that this does not come with windows and we are working to update this on our website now.
I wanted to apologize for your experience and I have left you a voicemail.
Thank you for bringing this matter to our attention.

Amy
EXT 1257

Thumbnail of user davidz1263
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Easy to deal with! Easy ordering, arrived promptly easy to install.

Reason I chose this business:

Received a gift card

Thumbnail of user scottc2801
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Pricing and delivery are awesome. The best part of shopping with Extreme Terrain is all the online info. You have excellent info available and photos to make a very informed decision regarding purchases.

Reason I chose this business:

Price and information.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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