• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,363
Neutral
176
Negative
440

Instant Feedback

40,733 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user samv585
1 review
0 helpful votes
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July 18th, 2024
Verified purchase
• Updated review

The installation and looks added to the appearance of my Jeep

Happy experience
July 10th, 2024
Verified purchase
• Previous review

It was easy to purchase these side step and the instructions were very simple.

Thumbnail of user adrianw294
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Fast shipping and product quality is as exactly as described thanks a million

Reason I chose this business:

Cheaper than autozone

Thumbnail of user raymondj470
1 review
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

Extreme Terrain is the place to shop for all Jeep parts and accessories. I look forward to dealing with them as needed

Reason I chose this business:

Easy to deal with, excellent customer service and prompt shipments

I am glad to have found extreme terrain
March 26th, 2023
Verified site experience
• Previous review

I am glad to have found extreme terrain. I purchase a lot of extras fory Wrangler. Look forward to continued business

Reason I chose this business:

Pleased with past transactions

Thumbnail of user samanthar1042
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Extreme Terrain's customer service is like Vanilla Ice: "If you've got a problem, yo, they'll solve it"
It's very rare to talk to actual people who have the technical understanding of their product and are actually helpful.

Reason I chose this business:

Recommended to me by other Wrangler owners

Thumbnail of user josem2568
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

The checkout page didn't show and I wasn't able to complete the purchase the first time. Good thing that I wasn't charged. Tried it again the next day and it went smooth. Other than that issue it was all good. It's now installed on my 2008 4Runner. Thanks!

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am really sorry you had issues when checking out Jose!
I am glad to hear it went smoothly for you and thank you for leaving feedback.
We would love if you would be interesting in leaving review on the items you purchased for your 4Runner also.
Feel free to contact me with any questions.

Amy
EXT 1257

Thumbnail of user percivall8
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

The delivery was late than i expected. When i ordered it i used my P. O. Box but it was not delivered because i was informed that the package can not be delivered thru USPS because it can only be delivered to my street address. The reason i used my P.O. Box is that when i ordered wiring harness for my roof rack i used my Street address expecting UPS to deliver it because my roof rack was delivered to my house. Instead of using UPS it was sent thru USPS and Mail man does not deliver to my house because i have a PO box and it was delayed too. I wish that when things are ordered there is a note that parts can be delivered to street address only to avoid delays.

Reason I chose this business:

I choose extreme terrain because it’s easy to find parts that i need.

Thumbnail of user lawrencev214
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Saw the Brushguard I liked and called to order. Speaking with Joe, for some reason my connection wasn't cooperative so, Joe gave me his phone number and I immediately called him, and he took care of me as if I was in the store! Thank you, Joe

Thumbnail of user mariah2164
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Too big on my car, need to return and still waiting for that return paper. More than 48 hrs already after i made a call and sent those photos.

Reason I chose this business:

My first time to order on the site, just made it a try to put an order.

Thumbnail of user georges2912
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I called for information and received exactly what I asked for. The rep was courteous and helpful. My experience was a pleasant one.

Thumbnail of user andyh674
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I needed a part and they had it cheaper than anybody else. And super fast shipping!

Reason I chose this business:

Cheaper and best place to buy for jeeps

Thumbnail of user dellanns
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Good product and good service. Arrived timely and website was easy to navigate.

Reason I chose this business:

They had the product I wanted.

Thumbnail of user everardos16
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I am pleased with my order and the help I received to complete my order.

Reason I chose this business:

Best products at a fair price. I am making my 2020 Jeep Gladiator they way it should have come out of the factory.

Thumbnail of user ronalds2265
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Very helpful on the phone I don't like to ordering without speaking with someone about the part filing on my vehicle.

Reason I chose this business:

Very helpful

Thumbnail of user meaganc87
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Shopping on the site was very easy. Shipping was super fast. I did end up returning because the item wasn't exactly what I wanted.

Reason I chose this business:

I liked the options for the item(s) I was looking for.

Thumbnail of user davidp6499
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

I received my order earlier than expected and was able to get it installed right away.

Reason I chose this business:

Reviews and price

Thumbnail of user ednag136
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Arrived fast, order was correct. They always have the parts I want. Can't ask for more.

Reason I chose this business:

Jeep authority for parts.

Thumbnail of user joer1819
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

User-friendly, clearly itemized features, fairly priced, on time delivery
A positive experience

Reason I chose this business:

Their website was created very well for a good experience

Thumbnail of user charlieg316
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Snug but fit good. Hand start all your bolts before tightening anything just in case

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hey Charlie,

Thank you for your review on your order for the fender flares. I'm glad they worked out and were a good fit! Please let us know if there is anything else we can assist you with. You can also visit Orders.Extremeterrain.com to setup returns, print invoices, and get tracking information.
Thank you and have a great day!
Allison EXT 1896

Thumbnail of user brettt208
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Everything was great, fit, price delivery thanks for all you have

Reason I chose this business:

All around great deal

Thumbnail of user janettec98
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Love the wheels! Great quality and fast shipping! Will order from again.

Thumbnail of user skipp30
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Came on time. Made in china, but that's ok I guess. The install looks doable

Thumbnail of user danenah
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Ordering was easy. No issues with the delivery either. 😀 I am one happy customer.

Reason I chose this business:

I have had ordered here before and enjoyed the experience. I recommend Extreme to all my Jeep fam.

Thumbnail of user parkera51
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I ordered a standard front and rear bumper for my 2006 Jeep TJ. The initial hitch receiver wasn't compatible with the rear bumper, however, the team helped me find the correct one and returned my original receiver. They all look great!

Reason I chose this business:

Great products and value

Thumbnail of user dannym798
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Great product and service. Ordered on Saturday and received by Tuesday I think. Seems to be great quality

Thumbnail of user todda439
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The shopping experience was great, however when I filled out my shipping address I include both my physical address and my PO box and the recipt showed both but when I tracked the package down at the post office (in the return to sender pile) the shipping label didn't have the PO box on it so the post didn't know what to do with the package

Reason I chose this business:

Lowest price

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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