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Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,845 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
I ordered a harness kit so i could lift off myself the roof from my 2023 Bronco. I believe threw my error, an accounting error accord. Two were purchased instead of one. I received both sent one back only to have a store credit and not put back on the card that was used. I believe my hostage money is being held to force me to purchase something I don't necessary need but just want to close the account.
I also purchased the mud guards for same Bronco and was disappointed to find package ripped open with the mounting clips missing. I am a where of your return policy, helpful but purchase the clips local. Not necessarily all on you, fat fingers,,bad eyes and aging out. Thank you.
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I received my order but it was damaged. I had to return it and reorder.
Hi David,
Really sorry that your fender flare arrived damaged. I see that you have purchased another and have been refunded for that one.
Please feel free to reach out to me if you would like to discuss or if you have any questions.
I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!
Amy
I placed an order 4/3 the one item I ordered says was to suppose to ship between 4/ and 4/10 it is now 4/15 and still waiting for it to ship. Online shows in stock so it should have no reason for being it delayed.
Quality parts decent prices.
I am so sorry to hear about your Front Wheel Bearing and Hub Assembly Set being on back order. I know you have spoken with our customer service team but I wanted to reach out an apologize for the delay. I am sorry I missed you when I called. Please feel free to reach out if you have any questions.
Amy
EXT 1257
I haven't received my order yet...but there were some quirky site things like, I was $0.04 shy of free shipping...and got charged shipping. Then I tried to order a neoprene, velcro cup holder and it was flagged as oversize so added $40 to the shipping.
Was taken right away and helped all in 3 minutes would be shopping again
Excellent product, very easy to install! Highly recommended!
Very informative with product presentation and great prices
Priced rite and good quality top. Would buy again in the future.
Decent quality
I have not received any emails for confirmation or anything regarding of either of last two purchases. I've tried to verify my email on the site, but no verification link has made it to my inbox. Please help
Thank you for reaching out and for your recent purchases for your Wrangler.
I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
Order on March 24, the tracking said a ticket was created and shipped, but FedEx never received the items. They take your money the second you place the order but even though there system shows it was not shipped 3 weeks later, they make you wait 7-10 days for a refund. You can get store credit immediately, why would I attempt another purchase?
I am very sorry to hear about your expeirence with your front CV axles. I have reviewed your order and I see our customer service team has assisted you with a lost package claim.
I understand your frustration and I apologize. Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
Pretty simple installation… mpg went up bout 3/4pg. The best thing about it all is that the jk now purrs down the highway with ease. I'm considering this intake for my other vehicles
Ordering a part and receiving it is not a problem, but when I had to return two items it took more than the 10 days they stated I would receive my refund. I received two items in one box and they stated the refund was delayed because I returned both items in the same box it was shipped to me instead of separate boxes. Go figure.
Lots of choices and good customer service.
And I'm not done yet more buying to come.
Good product quality and good communication with customer service.
We have had some luck with ET. I wouldn't recommend the open boxes. We bought a bumper and tire carrier that was supposed to be missing only the hardware. As it turns out the bumper and the tank queue here were not compatible with each other. The bumper was set up for a bushing pivot and the carrier was made for a bearing pivot.
No real reason
Thank you for your feedback and for your recent purchases for your Wrangler.
Please let me know if you have any questions or if you would like to discuss your experience.
I would be happy to speak with you about it.
Amy
EXT 1257
Ordered running boards and received them just days later. Great experience and will return for future purchases.
Internet browsing; found good choices for the items I was looking for.
Love this site! I order quite a few things from this site. I've never been disappointed. Items ship fast and are always packaged well.
Love this website! Great products. Great prices!
Narrowed down item needed amd ordered. Installed and working as intended.
Was in stock.
Ordering was easy, product shipped quickly and received faster than expected.
Previous experience
The shocks for my 3" lifted Cherokee delivery was quick they bolted up easily and so far the ride seems to be really good
The sales department at Extreme is very helpful and knowledgeable!
I placed my order for both front seats for my 2021 Jeep Wrangler JL due to the fact that the driver seat loves to break in the forward position while you are away from home. They shipped the next day. I will be ordering from there again, awesome job!
I was told that the items that were purchased came fully assembled with all the led lights included and it was basically plug and play but it turned out that I had to reuse the old bulbs from the original fixture
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you so much for speaking with me about your mud guards. We have emailed you an update.
Please do not hesitate to reach out if you have any questions.
Amy
EXT 1257