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Extreme Terrain has a rating of 4.4 stars from 9,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
40,862 reviews
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Great,very helpful answered all my questions will recommend
Everything went on perfect. No issues at all! They look awesome!
Positive reviews!
Received my item 3 days later than expected...This is not what the delivery commit was
Google search for my jeep headlamp replacement turned this website up
Ordered two items. Said both would be delivered next day. First item came a day late and second item is still not shipped.
Thank you for reaching out I see that your Cab cover and headlights both shipped out standard shipping and have both been delivered.
Please feel free to reach out if you would like to discuss your feedback or if you have any questions.
I would be happy to speak with you about your orders.
Amy
EXT 1257
Order showed up on time, and as expected. Happy with the order.
I like supporting Pennsylvania companies.
Pleased with quality of nerf bar steps and luggage rack. Delivered quickly. Installation video for nerf bars was very helpful, written directions not so much. No video for luggage rack, had a major difficulty with rear window due to unclear directions. That was the only issue with installation. Will buy again.
Bought my life is good tire cover for my jeep. Love the look and the quality of the material. 👍👍👍
Great prices and quality merchandise
Like that I can put year model and narrow search to find what I need
Had what I wanted
Its was a really good experience. Easy app, perfect match, good quality, fastest shipping. What else you could need. 5
Ordered grab handles and a new front bumper for my 2014 Jeep Wrangler Sahara. Everything from ordering to delivery was quick and I'm really impressed with the quality of the parts.
Word of mouth, reviews and reading forums led me here. Great quality at a good price and great customer service will keep me a customer for sure!
Ordering experience was good until my order was canceled the next day. At which I called and was helped replacing everything back into my cart. I did however use a $10 discount code the first time but since it was canceled they would not let me reuse it. No big deal at $10 but the principle of it was a little bad. I asked the customer service agent and was told they can't do anything about it.
I am so sorry to hear about your experience. I see that you were able to get your order placed for your 2001 Wrangler.
Please let me know if you have any questions. I would be happy to speak with you about your feedback.
Amy
EXT 1257
Fits great on my jeep I love it as well as it Arrived extremely fast
I ordered sidesteps and D-Rings for my 2004 wrangler TJ. The product was well packed and showed up on time. The sidesteps were easily installed and look great! The downside is the D-Rings were listed as Navy Blue, they are more like Royal Blue bordering on purple. No big deal I thought, I just wanted to exchange them for black. Then I called customer service and instead of a normal exchange I have to fill out an e-mail and upload about 8 photo's to see if I qualify for a refund. Just ridiculous in this day and age of on-line sales that I need to go thru this for a $26 item that I just wanted to exchange for a different color. I will never buy another product from Extreme Terrain based on this experience, there are too many other company options for Jeep parts that have normal customer service/return policies.
E-mail promotion, good brands, and competitive pricing
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of D-Rings. We regret any disappointment or frustration caused by your experience. I tried to reach out to you over the phone, sorry I missed you.
If you would like to discuss, please reach out to me.
Amy
EXT 1257
Happy with my purchase. They were easy to watch my husband put on.
Found cheaper here than Quadratech.
Being a parts manager for 25 years I wanted a good product fit and quality since oem parts did not offer a product yet for my application. Received order packaged very well and pleased with the quality of the product
Wanted to deal with a company with previous history in the field
Excellent. Easy install. Excellent quality. Product was as described.
Recommend by a friend
Ordered multiple items for multiple vehicles. Never had a return, never had failure! Great products
It fit and sounds great. Had a little trouble because of my Gen-right fuel tank, but i overcame the issue and it worked great.
Past customer, reliable product. Watched the install video.
Always find what I'm looking for. My Jeep
Repeat customer. Happy with service.
This order was simple, open web page find what I want and order. When I ordered my tires and wheels it was different. They customer service call me three times to find, purchase the correct size tires and wheels for my jeep and followed up when they shipped. Very happy with Extreme Terrain.
They had what I was looking for in stock.
No surprises...they fit fine and look good. I'm sure they will do the job as designed.
Style and price point.
Perfect fit and looks great! I am planning to order a second for the drivers side!
Easy to navigate and place orders. Online chat with real people is helpful
Enjoyed doing business with Extreme Terrain and will continue to do so in the future.
They advertise by email.
From fast shipping to the product itself, I'm really happy with my experience!
Hassle free shopping and super fast shipping. Plus a military discount!
Gain trust and grow your business with customer reviews.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Hi Rajat!
Really sorry for any delay in shipping you experienced with your headlight.
I have issued you a store credit voucher to apologize for that.
You have a voicemail from me as well. Just let me know if you have any questions.
I would be happy to speak with you.
Have a great day!
Amy
EXT 1257