• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,888 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

Rating

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Other

Reviews that mention popular keywords

customer service (199)
Thumbnail of user dannyf271
Canada
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

Always quick and easy. Great selection.
Because of my very unique prescription,I always get a note to call and verify that it is correct.
My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses...
Love you guys...great that a friend told me about your products and service.
It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Reason I chose this business:

I've been using for many years. Top quality products..

Reason I chose this product:

I've bought the same before. Excellent fit and quality..

Service
Quality
Thumbnail of user jamesh8243
Canada
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I find eyebuydirect to have a much greater selection of frames for men, over many other popular online competitors. Pricing might be a little bit more, but it shows up in quality of frames and lenses. I've tried all the big online suppliers. Eyebuydirect is definitely my favourite.

Reason I chose this business:

Past experience

Reason I chose this product:

Good looks good price

Quality
Thumbnail of user karenn1751
Canada
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

So far it has been great. I would have given 5 stars except for when you are trying on different frames and go back to the list, it always starts at the top of the page instead of where you left off. Kind of anoying.

Reason I chose this business:

I usually buy my glases from eyebuy direct Canada.

Reason I chose this product:

Because I believe they should fit and make great sun glasses.

Quality
Thumbnail of user darpanu
Canada
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Sure, I'd be happy to help! Here's a draft for your Google review:

---

I recently purchased a pair of eyeglasses for my mom from [eyebuydirect], and we couldn't be happier with the experience! The staff was incredibly helpful and patient, guiding us through the selection process to find the perfect pair that suited her style and needs. The quality of the glasses is outstanding, and my mom finds them very comfortable to wear. Plus, the pricing was very reasonable for such high-quality eyewear. Highly recommend [eyebuydirect] for anyone looking for great service and excellent product

Reason I chose this business:

great customer service

Reason I chose this product:

Cheap, best material,

Quality
Thumbnail of user margrith1
Canada
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Love my new glasses they fit perfectly and the shopping experience was excellent. Couldn't find what I was looking for but got an even better looking pair of glasses. Thank You!😊

Reason I chose this business:

A friend told me about you

Reason I chose this product:

I need new glasses

Quality
Thumbnail of user davidj4328
Canada
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase
• Updated review

Great to see other reviews of this pair of glasses so I could picture them for myself. Opted for the straight prescription sunglasses for distance for driving (didn't add in bifocals for reading).

Reason I chose this business:

Happy with previous purchases

Reason I chose this product:

Was what I was looking for

Quality
Easy to navigate
September 13th, 2024
Verified site experience
• Previous review

Easy to navigate. Quality products, excellent shipping.

Reason I chose this business:

Satisfaction with a recent order and wanting to try out new frames.

Reason I chose this product:

Selection, price, and availability. And exactly what I was looking for. Couldn't find the same thing on two similar sites.

As long as the glasses arrive in my prescription and...
August 30th, 2024
Verified site experience
• Previous review

As long as the glasses arrive in my prescription and fit, this has been a great experience.

Reason I chose this business:

Met my needs and requirements and had the services and brands I was looking for.

Reason I chose this product:

I lose too many glasses AND I just had an eye exam and the price of these are half the price of my opto's office.

Thumbnail of user joycei279
Colorado
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Great customer service! They even let me use a coupon even after already ordering the glasses. Eyebuydirect customer service is truly the best!
I have a low nosebridge so these glasses are okay, they still sit kind of close to my eyes but otherwise stay put even when I move.

Reason I chose this business:

I've bought glasses from eyebuydirect before

Reason I chose this product:

It looks great

Quality
Thumbnail of user darryle67
Canada
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Glasses aer exactly as I ordered. Good fit. Good vision. Already planning to buy more. Great value for not much spent.

Quality
Thumbnail of user terryk966
Canada
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

My PD was 65/61 but could not enter it at way. I'm not an eye doctor so I do not know how much that will make a difference

Reason I chose this business:

Bought from you before

Quality
Thumbnail of user samanthaw1032
Canada
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

Quick and easy. Deliver pretty fast too. My only disappointment is I was supposed to receive a free case this time and did not receive it.

Reason I chose this business:

Glasses and sun glasses

Reason I chose this product:

Needed new pairs of glasses

Quality
Thumbnail of user sarfrazq1
Canada
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

Thanks a lot. I appreciate the service. However I asked that how can I fix the glasses they are bit loose and keep on slipping.

Quality
Thumbnail of user joana685
Canada
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

Great glasses, my new reading glasses are perfect. They are comfortable and provide a clear reading experience

Reason I chose this product:

Neededreaders

Quality
Thumbnail of user alexm1189
California
2 reviews
1 helpful vote
  • Send Message
July 7th, 2024
Verified purchase

Good but the online "try on" for glasses needs a bit of an update. Also, way too many emails and texts. I don't mind signing up for them as I do like this brand however, I will be unsubscribing from emails and texts as there are far too many a day (2+ texts and 3+ emails a day). It's excessive.

Reason I chose this business:

Affordably priced glasses with lenses

Reason I chose this product:

I needed glasses

Quality
Thumbnail of user coreenp4
Canada
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Have had great experience and have purchased a few pairs of glasses and have been very pleased with them all! Great prices!

Reason I chose this business:

Cost effective and great service

Reason I chose this product:

Needed new ones as I have scratches on my old ones 🤦‍♀️

Quality
Thumbnail of user shelleys541
Canada
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

Very easy to navigate. Safety glasses are perfect for my needs. Great price! Fast shipping! Would order from here again.

Reason I chose this business:

It was a website offered through our work perks

Reason I chose this product:

The cost of the product

Quality
Thumbnail of user jenniferj2628
Canada
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Had a hard time at first with my log in, but got resolved right away. Very convenient to just place the order and received on time.

Reason I chose this business:

Already bought in the past,and it is good

Reason I chose this product:

Looks nice and not too expensive

Service
Quality
Thumbnail of user nadiau7
Canada
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

I really appreciate the return/exchange policy as it's hard to get a sense of what will look good online.
Packaging is also very nice.
Response time is always quick.

I wish all glasses had try on features

I wish there was a bigger push for real people to send photo reviews (maybe make that something that makes peerks go up)

The perks definitly keep me coming back.

Reason I chose this business:

Prices and quality

Reason I chose this product:

The fit seems great from online tryon

Service
Quality
Thumbnail of user jasmineb266
Canada
2 reviews
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

I love trying them on in privacy and at my own pace. I don't feel hassled to choose, and the website is so easy to navigate. The accuracy of the 3 pairs I've already purchased has been excellent.

Reason I chose this business:

I love how quickly they were shipped and how accurately they were made.

Reason I chose this product:

I bought these prior in a bifocal but wanted to have them in progressives too. The frame is such a perfect fit for my face and features.

Quality
Thumbnail of user robertm10120
Canada
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

When ordering the first pair the site was not clear in how to attain the 2nd pair free. I am not sure how to proceed 🤷‍

Reason I chose this business:

My daughter’s recommendation

Reason I chose this product:

They looked as if they would meet my needs

Quality
Thumbnail of user lisas6119
Canada
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Lots of choices and like the virtual "try on". Helpful articles on face size and glasses to help you make an informed decision. Overall great site.

Reason I chose this business:

Friends told me

Reason I chose this product:

I liked the look on the virtual try on

Quality
Thumbnail of user shangs2
Ukraine
6 reviews
0 helpful votes
  • Send Message
June 16th, 2024

I broke my glasses the other day, and didn't have time to go out and look for another pair in stores, so I decided to order online. I knew by prescriptions, since I just recently bought the ones I broke, and the guys from the store understood perfectly what I needed.
The glasses I ordered were delivered the next day, which was amazing. They saved me, and actually I made a really nice deal regarding the price.
They have a wide range of options and brands. I bought Ray-Ban, and I am satisfied with what I get. It was my first time ordering glasses online, but it worked pretty well for me. If I was not in an emergency, I would probably never have the courage to buy glasses online.

Thumbnail of user vanessag592
Canada
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Love all the model of the glasses and very fast delivery the box are very cute and eco friendly

Reason I chose this business:

Variety of glasses

Service
Quality
Thumbnail of user jamesw7228
Canada
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Quick and convenient and at a fraction of the cost of optician dispensary.

Reason I chose this business:

Price convenience

Reason I chose this product:

Past purchase was great

Quality
Thumbnail of user debrav529
California
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

It took me awhile to navigate through the site but overall was good 😊

Reason I chose this business:

Recommended by my daughter

Reason I chose this product:

I lost my other prescription glasses and didn’t want to pay big bucks again

Quality
Thumbnail of user danl1334
Canada
1 review
0 helpful votes
  • Send Message
October 14th, 2024

What a piece of $#*! supplier and product!
Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Products used:
eyewear

Service
Value
Shipping
Returns
Quality

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Leo L.
Typically does not respond to reviews

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4.7
924 reviews
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