• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user jacka811
Canada
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase
• Updated review

Disappointed in the quality of one set of frames.
Slow delivery, unsatisfactory explanation on delivery during a phone conversation, representative unable to provide track status of order.

Reason I chose this business:

For selections

Reason I chose this product:

For selection and options

Service
Quality
Online found to be very confusing on I Pad
July 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

For selections

Reason I chose this product:

For selection and options

Thumbnail of user juliei325
Canada
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

That is my first experience with this site and that was all perfect, the price and delivery times were very reasonable, I will not hesitate to repeat my experience if necessary!

Reason I chose this business:

Choice and prises

Reason I chose this product:

Seems to fit with my face

Quality
Thumbnail of user johnm13075
Canada
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

This is my 3rd pair of prescription eyeglasses from Eyebuydirect...I am very pleased with the price, lens quality and service. The frames and styles are good for the price paid.
Thank you John Gannon

Quality
Thumbnail of user burtq1
Canada
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I tried multiple times to purchase a different pair of glasses (Cumulo) after filtering for my perscription the website told me that I could purchase these, however when I input my perscription it says they cannot put in progressive lenses-the glasses I chose also did not give me any lense options except for the most expensive progressive lense and would not let me option clear lenses only transition-

Reason I chose this business:

I have been a longtime customer but I am losing my taste due to the above

Service
Quality
Thumbnail of user leblanckyled
Canada
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Glasses came in a timely fashion, in great quality, and for a fantastic price. I've bought 3 pairs of glasses from 2 separate orders and have been extremely satisfied both times.

Reason I chose this business:

I have used the site before and had a good experience

Reason I chose this product:

Wanted a new pair of glasses and sunglasses and took advantage of a deal to get savings

Quality
Thumbnail of user karlo64
Canada
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Website works well (compared to others). Best price I could find.

Reason I chose this business:

Price per product

Reason I chose this product:

My favourite style

Service
Quality
Thumbnail of user jasonm3200
Canada
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Everything was very good, I actually had to call for customer service due to a mistake on my order and got through right away and the representative was very helpful

Reason I chose this business:

Voucher I got in the mail and have had good experiences before.

Reason I chose this product:

Been looking for a while. The deal got me to buy.

Service
Quality
Thumbnail of user johny1203
Canada
1 review
0 helpful votes
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July 14th, 2023
Verified purchase
• Updated review

Put all the specs in and got my glasses with in 10 days...this was not our first experience with eye buy direct and it most certainly wont be our last.

Replaced glasses that i had made a mistake on..free!!

Reason I chose this business:

Great deals.better prices.most excellent product support.

Reason I chose this product:

Good value for my dollar

Service
Took way to long to navigate
July 15th, 2023
Verified site experience
• Previous review
Thumbnail of user catherinep852
Canada
1 review
0 helpful votes
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May 21st, 2023
Verified purchase

I did not wish to change my password for this account but was not given a choice. The password was strong. Done.
This is a new prescription and I am hoping it will work out well.

Reason I chose this business:

Looking for blue glasses.

Reason I chose this product:

I have purchased from eyebuydirect in the past and have always been satisfied.

Quality
Thumbnail of user louisem581
Canada
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

I used my prescription to buy reading glasses and was surprised at the ease of ordering and the choice I found on Eyebuydirect. Received the order rapidly, thank you!

Service
Quality
Thumbnail of user lyndae85
Canada
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Your web page works very smoothly. I think that Eyebuydirect is a fantastic company. The customer service is unbeatable. I would not hesitate to recommend Eyebuydirect to my friends.

Reason I chose this business:

Shopping is easy and fun.

Reason I chose this product:

Great selection of frames.

Service
Quality
Thumbnail of user suzannez76
Canada
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

The quality of the last pair were exceptional. Have ordered two different pairs. First pair for work and second one for regular wear so added the transition. Very comfortable!

Reason I chose this business:

It came recommended

Reason I chose this product:

I found a pair of frames suitable

Quality
Thumbnail of user johnm12308
Canada
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Quick and easy - perfectly followed the prescription. Received our order the same day our optical service notified us our lenses were ready. Saved a bundle

Reason I chose this business:

Good experience last time i bought from them.

Reason I chose this product:

Needed back up glasses

Quality
Thumbnail of user valeries1006
Canada
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

I have bought a few pair of progressive lens glasses and have been very pleased with the purchase and with customer service, I recommend Eyebuydirect to my friends,

Reason I chose this business:

Because of the discount.

Reason I chose this product:

Lowest price

Quality
Thumbnail of user paull2425
Canada
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Excellent! Very, very reasonable prices, lots of frames to choose from, lots of lens options. This will be the third pair of glasses I've bought from EyeBuyDirect, this time for my wife. Thank you!

Reason I chose this business:

Satisfied prior customer.

Reason I chose this product:

Attractive, well made.

Quality
Thumbnail of user patrickq144
Canada
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

I have bought 3 different styles all with different features for the lenses, two for myself and the other for my wife. We are very happy with them. Will be shopping with you again.

Reason I chose this business:

Had a good experience buying my last pair form you

Reason I chose this product:

Needed a back up set of glasses

Quality
Thumbnail of user ardissf
Canada
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I was very impressed with the quality of the glasses and the speed in which my order was processed. I will buy again from this site next time I need my eyewear updated.

Reason I chose this business:

Best prices and variety of frames

Reason I chose this product:

New eye prescription.

Quality
Thumbnail of user meganl741
Canada
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

Customer service has always been top notch, nice, well made glasses.

Reason I chose this product:

Sale, try new styles

Quality
Thumbnail of user racheln508
Canada
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

Amazing experience! Quick, easy and so affordable! Ordered 4 pairs and I'll be back!
The quality cannot be best for the price.
And I LOVE my bifocals!

Reason I chose this business:

I saw someone with amazing glasses and asked her where she purchased from!

Reason I chose this product:

Frame selection & price. Cannot be beat! I’m excited to receive them!

Quality
Thumbnail of user karenw1786
Canada
2 reviews
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

The whole experience of buying glasses online was a new concept to me, but, overall a very good one! I received exactly what I ordered, I do a lot of online shopping & this is a very rare experience!

Reason I chose this product:

Trying something different

Quality
Thumbnail of user dilamaz
Canada
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

It was very easy to use!
I prefer trying the glasses on via picture as the fit is more realistic. The fit on a video is very small even when I adjust the frame or my position

Reason I chose this business:

Easy, reasonable prices and good quality

Reason I chose this product:

Liked how they fit. I have the Hollies in almost all the colours at this point.

Quality
Thumbnail of user georgej835
Canada
1 review
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase
• Updated review

I need sunglasses that fit my prescription and your website kept saying sunglasses don't work with my pets. Forcing me to buy prescription frames. As disappointed as I was...

Fine

Reason I chose this business:

I'm always here buying. I am a regular customer

Reason I chose this product:

Becuase regretfully the website tells me I can't buy sunglass frames for my specific prescription. Poor poor website app

Service
Quality
I need sunglasses that fit my prescription and you...
February 20th, 2023
Verified site experience
• Previous review

I need sunglasses that fit my prescription and you website kept saying sunglasses don't work with my pets. Forcing me to buy prescription frames. As disappointed as I was...

Reason I chose this business:

I'm always here buying. I am a ruglar customer

Reason I chose this product:

Becuase regretfully the website tells me I can't buy sunglass frames for my specific prescription. Poor poor website app

Thumbnail of user laurag2188
Alabama
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

I really like the ability to "try on" the glasses. I would like it even better if I could get a playback so I could put my old glasses on afterward and look at it clearly

Reason I chose this business:

To save money

Reason I chose this product:

Very cute. Loved all the pictures of the glasses being modeled by customers.

Quality
Thumbnail of user peterm2814
Canada
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

I am a little confused about what exactly I am getting, but, I am willing to try this out, as the cost is not too much. And much less than I would pay at an optician.

Reason I chose this business:

I was recently checked. And found that I need prescription distance glasses. I chose you for the good deal.

Reason I chose this product:

The "try them on"
feature was great. I am optimistic that this will work out

Quality
Thumbnail of user allisond310
Canada
2 reviews
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

Great selection, lots of styles and types of glasses to choose from. Helpful information that makes it easier to select styles and the correct lens. Great prices.

Reason I chose this business:

Looks like a good deal.

Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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