• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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customer service (199)
Thumbnail of user davidr5787
Canada
1 review
0 helpful votes
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April 6th, 2023
Verified purchase
• Updated review

Good quality lens.
Frames were smaller than expected as I ordered Large and found them to be narrower than expected and had expected spring hinges.
Quick shipping and good pricing.

Reason I chose this business:

$50.00 discount on second pair.

Reason I chose this product:

Price and style

Quality
Great glasses, great fit
March 6th, 2023
Verified site experience
• Previous review

Great glasses, great fit - second time and fourth pair purchased.
Highly recommend!

Reason I chose this business:

$50.00 discount on second pair.

Reason I chose this product:

Price and style

Thumbnail of user joshuam1445
Canada
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase
• Updated review

I like the ability to "try on" glasses and get the opinions of the others who have to look at me with whatever glasses I wear. I will continue to shop with Eyebuydirect!

Reason I chose this business:

Wanted to try buying online. Found out that this site is owned by a reputable lenses and glasses company so figured I give it a go

Reason I chose this product:

Because others approved

Service
Quality
I like the ability to "try on" glasses and get the...
July 29th, 2023
Verified site experience
• Previous review

I like the ability to "try on" glasses and get the opinions of the other who have to look at me with whatever glasses I wear.

Reason I chose this business:

Wanted to try buying online. Found out that this site is owned by a reputable lenses and glasses company so figured I give it a go

Reason I chose this product:

Because others approved

Thumbnail of user elainet330
Canada
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase
• Updated review

They are a very cheap plastic. They are not red as picture shows but more purple. They were not the worth what I paid for them. Very disappointing but a lesson learned.

Reason I chose this business:

Thought they would provide a less expensive alternative to my pricey optometrist prices. Not!

Reason I chose this product:

I though they were a nice red

Quality
It kept lising what I added
June 7th, 2023
Verified site experience
• Previous review
Thumbnail of user lexyr4
Canada
1 review
0 helpful votes
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November 15th, 2022

I have had issues with my vision since I was 7 years old - and ever since then, when I needed to get new glasses, it was a pain in the pocket and very little option.
When I first ordered on Eye Buy, I was worried about the fit and the look... but when I got my first pair that didn't look or feel right, they are quick to send you a refund OR a replacement pair of a different style.
Their email customer service got back to me SAME DAY when I contacted them for a replacement. They got all the details of the pair I wanted and were SUPER fast processing my request.
They are affordable - I paid $600+ dollars at Vouge Optical for 2 pairs of glasses, where with EYEBUY I can get 2 pair for like 150-200 (depending on the frame style and lenses I choose)
I also LOVE that they have SO many different size options (I have an XL head and most places only have frames that fit me in Mens...)
I have looked at other online glasses retailers and none of them compared to EB.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynnh946
Canada
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Really excellent. I had a problem with the prescription details and the person who helped me was wonderful, the progressives are the best I have had I. A while and the glasses are super groovy too.

Reason I chose this business:

Daughter recommended it.

Reason I chose this product:

Need light durable everyday wear glasses

Service
Quality
Thumbnail of user gman.senojn
Canada
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

The website and purchasing experience are quite good, but it's a hassle to quickly find the measurements of the glasses on the website and the sorting options are limited.

Reason I chose this business:

Low prices recommended on Reddit

Reason I chose this product:

Lower price than competitors

Quality
Thumbnail of user logant241
Canada
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

Shopping great but it should automatically include the latest promo code that is available for the shopping cart discount.

Reason I chose this business:

My eye doctor in town uses the same glasses manufacturer. Shout out to FYI doctor in Grande Prairie.

Reason I chose this product:

It was the cheapest. You should have a more variety for the economical glasses category.

Quality
Thumbnail of user andret144
Canada
1 review
0 helpful votes
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May 26th, 2023
Verified purchase
• Updated review

Ok...Not used with graduation lens,i don't like it. I bouth the same frame as 6 years wich came with double sights witch i'm used with, but we can not buy it anymore to bad...

Reason I chose this product:

Same as before and i was happy with it...

Quality
Ok...
May 31st, 2023
Verified site experience
• Previous review

Ok...

Thumbnail of user torik49
Canada
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Great frames great prices super easy to add lense prescription! Very satisfied with my frames! Wish the virtual try-on feature was better aligned but still awesome feature to have so very happy!

Quality
Thumbnail of user susanr3609
Canada
2 reviews
0 helpful votes
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March 6th, 2024
Verified purchase

Glasses are perfect. Little time to adjust but I love them. Pretty quiet k ser ice

Reason I chose this business:

Breat syles

Reason I chose this product:

Need new glasses

Quality
Thumbnail of user dorothd
Canada
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Website very easy to use and it is great to try the glasses on online with your camera and to see how they look on you while moving. 3rd time I order glasses on here and they turned out great.

Reason I chose this business:

Was recommended by a family member a while back.

Reason I chose this product:

I chose my glasses according to the shape of my face and the price.

Quality
Thumbnail of user maldonadojoshuae
Puerto Rico
1 review
0 helpful votes
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February 21st, 2023
Verified purchase
• Updated review

Have never received the discounts sent by email.
It's basically to persuade you into the webpage, 50%, 30% or 20% once you put the code never get credited.

Reason I chose this business:

Have order previously

Reason I chose this product:

Already bought

Quality
Have never received the discounts sent by email
January 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Have order previously

Reason I chose this product:

Already bought

Thumbnail of user danm1781
Canada
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Wasn't able to find the frames I had in mind but close.
Satisfied with the overall order, price and quality. They were even able to add the Prism I required.

Reason I chose this business:

Good promotion

Reason I chose this product:

Prescription change

Service
Quality
Thumbnail of user joseluisc5
Canada
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

After reviewing several frames, I found exactly what I was looking for, at a great price and shipping free.

Reason I chose this business:

Great offer

Reason I chose this product:

Perfect style

Quality
Thumbnail of user lawrencer464
Canada
1 review
0 helpful votes
  • Send Message
November 27th, 2023
Verified purchase
• Updated review

Signed up for a 30% off code and free shipping. Suddenly disappeared when it comes time to pay. Not happy, may not buy from here again.

Reason I chose this business:

Positive feedback online.

Reason I chose this product:

The frames I paid $500 for 16 months ago from a local optician are defective. I thought I'd try a different company.

Quality
Signed up for a 30% off code and free shipping
October 28th, 2023
Verified site experience
• Previous review

Signed up for a 30% off code and free shipping. Suddenly disappeared when it comes time to pay. Not happy, will not buy from here again.

Reason I chose this business:

Positive feedback online.

Reason I chose this product:

The frames I paid $500 for 16 months ago from a local optician are defective. I thought I'd try a different company.

Thumbnail of user christophere638
Canada
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Was quick and easy, and I live in an apartment building, I honestly thought they would of left it anywhere, but I received it on the day on the time they said would in my mailbox.

Reason I chose this business:

Bin ordering here for years

Reason I chose this product:

My daughter needs glasses

Service
Quality
Thumbnail of user kallik7
Canada
2 reviews
1 helpful vote
  • Send Message
August 18th, 2023
Verified purchase

EASY PEASY. Everything is so well laid out and it's easy to find sizing information and filter results by exact measurements. Also so much to choose from!

Reason I chose this business:

I was sent a gift code for interacting on social media! Thank you so much! I'm very grateful to be able to try again!

Reason I chose this product:

I wanted something different but not too "out there." I think I got the perfect compromise. I based the glasses size off glasses I currently have although the lenses on the new ones are a tad bigger. I hope they fit!

Quality
Thumbnail of user carolg1351
Canada
2 reviews
0 helpful votes
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October 23rd, 2023
Verified purchase
• Updated review

These are my second buy from Eyebuydirect. I'm pleased with both the frames and lenses.
I will stay with this company.

Reason I chose this business:

Good prices

Reason I chose this product:

I need glasses

Quality
Its quite easy once you get the hang of it
February 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I need sunglasses

Thumbnail of user kamilaj6
Canada
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase

This is my fourth time ordering glasses and sunglasses from Eye Buy Direct! I love each pair that I have purchased. They arrive super quick!

Reason I chose this business:

Because I trust the brand and their customer service is amazing!

Reason I chose this product:

Because they are poppin' frames!

Quality
Thumbnail of user paulinev64
Canada
1 review
0 helpful votes
  • Send Message
October 12th, 2023
Verified purchase
• Updated review

Very satisfied with my purchase. The prescription was spot on compare to other places, plus the prices are unbeatable.

Reason I chose this business:

I was checking out different places to purchase glasses online and chose Eyebuydirect because of the different frames to choice from.

Reason I chose this product:

Because of the different choices

Quality
So far, will not know until I receive product
October 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Quick and easy

Reason I chose this product:

Something different

Thumbnail of user simranz
Canada
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Great value for what we were looking for; coupon was an amazing added bonus!

Reason I chose this business:

Always purchase my glasses from here - have been for the last 5 years

Reason I chose this product:

Looked wonderful and cheaper than traditional optometrist prices; know it's great value and i know I go through different pairs of glasses frequently

Quality
Thumbnail of user loisannec2
Canada
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

Easy to use site and shop and add prescription. Having a hard time returning the pair that are giving me headaches.

Service
Quality
Thumbnail of user deannaw227
Mexico
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Great selection of frames at a very good price. It was neat how you could see what they looked like on you before purchasing.

Reason I chose this business:

Canadian company

Reason I chose this product:

Needed new glasses

Quality
Thumbnail of user loriq67
Canada
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase
• Updated review

My new glasses are very nice but kind of flimsy. I hope the protective blue coating stays on. I wonder why no cleaning cloth was sent.

Reason I chose this business:

My daughter recommended you to me.

Reason I chose this product:

I need new glasses and as a senior can't affort to get unless online. I liked the look of the glasses.

Quality
Cynthia was fantastic and very good help
April 17th, 2023
Verified site experience
• Previous review

Cynthia was fantastic and very good help. She made me feel very comfortable!

Reason I chose this business:

My daughter recommended you to me.

Reason I chose this product:

I need new glasses and as a senior can't affort to get unless online.

Thumbnail of user carln262
Canada
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase
• Updated review

I have purchased several pairs of glasses from eyebuydirect, amazing service!, fair pricing, quality work, I always recommend them as a go to.

Reason I chose this business:

Repeat customer

Quality
Amazing!
January 27th, 2023
Verified purchase
• Previous review

My experience has been amazing. This is my second pair from Eye buy direct, customer service has been 10 out of 10!

Reason I chose this business:

Am a return customerBordeline

Service
Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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