• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user lizk212
Canada
1 review
0 helpful votes
  • Send Message
March 12th, 2023
Verified purchase
• Updated review

So much to choose from. The try on feature is super accurate. The quality has exceeded my expectations.

Reason I chose this business:

I have already ordered three times

Reason I chose this product:

I like the rose gold wire frames and wanted something unique and different

Quality
Fun and easy
January 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Friends recomwndstion

Reason I chose this product:

Colourful, amazing prices

Thumbnail of user georgen759
Canada
1 review
0 helpful votes
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April 30th, 2023
Verified purchase
• Updated review

Was surprised by the diligence of the lab in confirming my prescription and delivered quite quickly once confirmed.

Handled well and politely

Reason I chose this business:

Needed glasses

Reason I chose this product:

Good product and service

Service
Quality
Did not get my discount code
May 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Needed glasses

Reason I chose this product:

Good product and returns

Thumbnail of user prishaa.golae
Canada
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

The online process was very smooth and simple. Make sure you measure properly and have an idea of how the glasses would fit your face.

Reason I chose this business:

Cheap and good looking glasses

Quality
Thumbnail of user christinea1404
Canada
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Your web site is very confusing and time consuming it kept either transferring me back to the beginng was at the point of not buying from you

Service
Quality
Thumbnail of user lauriev154
Canada
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Glasses are lovely, BUT, they keep falling off my face when I look down. The arms feel very weak and substandard The quality is not there.

Reason I chose this business:

Good offer.

Reason I chose this product:

Hoping they are large enough. Like larger size but ordered one medium as i liked it.

Quality
Thumbnail of user sheilah697
Canada
3 reviews
0 helpful votes
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February 17th, 2024
Verified purchase

I love the fact that they are quick with returns if you do not like a product

Reason I chose this business:

Always have

Reason I chose this product:

I like them

Service
Quality
Thumbnail of user joan.dundasq
Canada
1 review
0 helpful votes
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April 10th, 2023
Verified purchase
• Updated review

Once I settled in compatible frames, the ordering & delivery process was seamless.
The glasses are wonderful.

It was okay.

Reason I chose this business:

Based on recommendations from friends and colleagues.

Reason I chose this product:

Exhaustive searching and trying on via phone. I wanted to take advantage of the 2 for 1 offer and had my heart set on HESTIA. It took me quite awhile to pick HESTIA out as my script is high and even the TRY ON is tricky when you can't see the screen. When I went to place the order, I found out it wouldn't work with my script. It took me DAYS to find something I liked enough to replace Hestia. I finally found TULIPA and it was compatible with my script. I didn't find out they wouldn't work UNTIL I went to order them (AGAIN!). The first one is on me for not searching well enough, but the second is on the company... I'm heartbroken all over again.
I always had my second 'fun' pair picked out - the INDIE frame in a shocking orange, but needed my first pair... I hope the glasses are fine as I'm not impressed with my experience so far.
In the end, I ordered ADRIA.

Service
Quality
I'm quite disappointed in my experience trying to find...
April 12th, 2023
Verified site experience
• Previous review

I'm quite disappointed in my experience trying to find a pair of frames

Reason I chose this business:

Based on recommendations from friends and colleagues.

Reason I chose this product:

Exhaustive searching and trying on via phone. I wanted to take advantage of the 2 for 1 offer and had my heart set on HESTIA. It took me quite awhile to pick HESTIA out as my script is high and even the TRY ON is tricky when you can't see the screen. When I went to place the order, I found out it wouldn't work with my script. It took me DAYS to find something I liked enough to replace Hestia. I finally found TULIPA and it was compatible with my script. I didn't find out they wouldn't work UNTIL I went to order them (AGAIN!). The first one is on me for not searching well enough, but the second is on the company... I'm heartbroken all over again.
I always had my second 'fun' pair picked out - the INDIE frame in a shocking orange, but needed my first pair... I hope the glasses are fine as I'm not impressed with my experience so far.

Thumbnail of user lindax652
Canada
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Not happy with shape of lenses I chose. Tried to adjust arms, but plastic coating had some damage so I could not return them.

Reason I chose this business:

Recommended by family member who is frequent customer

Quality
Thumbnail of user irenec398
Canada
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Selection is limited for small frames. Would like more selection in this area as my glasses are again too big and i purchased small.

Reason I chose this business:

Shopped here before

Reason I chose this product:

Hopping i find a pair that fits

Quality
Thumbnail of user kentons22
Mexico
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Really enjoyed the try-on AI camera. Got glasses for myself and my wife thanks to the boxing day BOGO deal. Both turned out great!

Reason I chose this business:

I've shopped here before and like what you've done.

Reason I chose this product:

Different from the glasses I already have.

Quality
Thumbnail of user doughedgesm
Canada
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

My wife's first ever pair of bifocals. The lens is crystal clear. The frames fit her face perfectly. She couldn't be happier.

Reason I chose this business:

The low cost for everything I wanted and the reviews were the biggest factors in choosing Eyebuydirect.

Reason I chose this product:

My wife wanted a backup pair of glasses but we're hoping these ones will be her preferred daily used glasses.

Quality
Thumbnail of user dandra.lewarsr
Canada
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

It's okay. The software used to try the glasses is glitchy and slowed down my computer. Also it did not look realistic

Reason I chose this business:

I wanted security and reliability

Reason I chose this product:

I need my glasses now

Quality
Thumbnail of user kenol
Canada
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

Very easy and has a wide variety of frames! Website is very user friendy as you can even try it virtually!

Reason I chose this business:

Fast and reliable!

Reason I chose this product:

This is my 3rd time buying that frame and now my daughter needs too.

Quality
Thumbnail of user edlocclaq
Canada
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

It was very easy, straightforward and painless Some lenses not available for preview, and the pupillary distance measuring could be better.

Reason I chose this product:

Look and price

Quality
Thumbnail of user karleev2
Canada
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Easy to use, the site was super simple. My glasses didn't fit my face the best, I would like to be in contact with how we can fix it.

Reason I chose this business:

Friend told me.

Reason I chose this product:

Fit my style best.

Quality
Thumbnail of user royc578
Canada
1 review
0 helpful votes
  • Send Message
January 15th, 2023
Verified purchase

Easy website and great value. Lots of selection and a webcam feature that let's you virtually 'try them on'.

Reason I chose this business:

Better value than a store.

Quality
Thumbnail of user virginiaw1042
Canada
1 review
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase

It is so easy to order online. The process is simple from start to finish! I love that you can try-on the glasses while relaxing at home.

Reason I chose this business:

Great prices and so far the glasses have been great!

Reason I chose this product:

The price and the look.

Quality
Thumbnail of user susanq825
Canada
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

It was good. I am not sure what they will look like on me but I love what I picked

Reason I chose this business:

I have used them in the past

Reason I chose this product:

Need sunglasses for a trip

Quality
Thumbnail of user maryk3682
Canada
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

The entire process went smoothly, I placed an order for a pair of eyeglasses and sunglasses. I received my order within 7 days.

Reason I chose this business:

I’ve been buying from EYEBUYDIRECT for the past 6 years and customer service is always very helpful whenever I’ve had any issues and the quality is very good,

Reason I chose this product:

I always find the styles I am looking for and the quality is very good

Quality
Thumbnail of user miguelu24
Canada
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Great website and service with quality.
Easy to use and all tools are available so you choose the right style and perfect fitting.

Reason I chose this business:

Price and speed

Reason I chose this product:

I needed one pair of sunglasses for my prescription

Quality
Thumbnail of user jessicae841
Canada
2 reviews
0 helpful votes
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January 23rd, 2023
Verified purchase

The glasses i ordered were what i have been looking tor for over a year. The fit is perfect ordering was easy.delivery fast.

Reason I chose this business:

You have what i have been looking for for years

Reason I chose this product:

Wanted a new look. Always has light glasses
Just fyi... gone on holiday until feb 11th

Quality
Thumbnail of user njmpachecos
Canada
1 review
0 helpful votes
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December 9th, 2023
Verified purchase
• Updated review

First time ordering glasses online and this was an enjoyable experience. Very happy with the products I received

Reason I chose this business:

Friend Suggested it

Reason I chose this product:

I liked the styles and with the prices and the BOGO I felt I could buy them and see if I vibe with them.

Quality
First time ordering glasses online and this was an...
November 14th, 2023
Verified site experience
• Previous review

First time ordering glasses online and this was an enjoyable experience. At this point I have only placed the order and could only give it ***** if I did everything as right as I think I did.

Reason I chose this business:

Friend Suggested it

Reason I chose this product:

I liked the styles and with the prices and the BOGO I felt I could buy them and see if I vibe with them.

Thumbnail of user nicholass1114
Canada
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Website was easy to navigate. After sales service was very helpful in giving me shipping information.

Reason I chose this business:

Good selection

Reason I chose this product:

Need yellow tinted glasses

Service
Quality
Thumbnail of user michaelc8639
Canada
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

So far so good. Glasses are nice. Prescription is correct. Would definitely but from eyebuydirect.ca
Again.

Reason I chose this product:

I like the style

Quality
Thumbnail of user pauletteducharmey
Michigan
1 review
0 helpful votes
  • Send Message
September 11th, 2023
Verified purchase

I've been buying my glasses for I would say over 10 years and I am very satisfied with this method of buying

Reason I chose this business:

Have been choosing eyebuy direct for 10 years plus

Reason I chose this product:

I thought these would look best on my face

Service
Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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