• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user tonikaye.se
Canada
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

No issues so far with the frames except I wish I had a cloth to clean them that wouldn't make them foggy like the ones I have that I got from my old glasses case.

Reason I chose this business:

To get my glasses quickly

Reason I chose this product:

It’s really cute

Quality
Thumbnail of user goldenpostieh
Canada
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Easy to select frames, and the try on feature on my phone is fantastic. I can get 2 pairs for half what my optomitrist charges!

Reason I chose this business:

Second order. Loved the first ones so much, had to get more for the car.
And love the fact it ships with CanadaPost. Makes it so convient!

Reason I chose this product:

Lookes great on with the try on feature!

Quality
Thumbnail of user jeffz542
Canada
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

Glasses are nice other than the arms are pretty flimsy

Reason I chose this business:

Was referred

Quality
Thumbnail of user kentenr
Canada
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

You can't beat the price and the quality is good. Definitely would use again. Follow what they have on their website and it was quick and easy.

Reason I chose this business:

Good prices and convenient

Reason I chose this product:

I had a pair of sunglasses that I stepped on and need to replace.

Quality
Thumbnail of user lorief34
Canada
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Nice to have somewhat of an idea of what glasses will look like with "try on" option.
Will hope for the best.

Reason I chose this business:

Not able to get into optometrist, give this a try.

Quality
Thumbnail of user crystaln195
Illinois
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

I love the ability to try on my frames in the comfort of my own home. Beautiful quality glasses at affordable prices.

Reason I chose this business:

Affordable prices, and being able to try on the frames in the comfort of my own home.

Reason I chose this product:

I like the way they look and they are a good price.

Quality
Thumbnail of user bryonf7
Canada
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

It is difficult to pick a frame from the specs as glasses all fit different... the frames and lens were excellent quality... Thanx bryon

Reason I chose this business:

Previous customer

Service
Quality
Thumbnail of user ms.joanw
Canada
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Its easy to order glasses. Love it. You don't wait long for your glasses. The glassesbis well made and fit just rightm

Quality
Thumbnail of user roberti733
Canada
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

Seems simple...we'll see when the glasses arrive. As long as you have a copy of you prescription, it easy to order

Reason I chose this business:

Found on internet

Reason I chose this product:

Style similar to my current glasses

Quality
Thumbnail of user debraw1048
Canada
2 reviews
0 helpful votes
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February 8th, 2024
Verified purchase

Will def buy from you again. Love the virtual try ons

Service
Quality
Thumbnail of user abraamy
Canada
2 reviews
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase
• Updated review

Great style glasses for a good price. Shipping was quick. Satisfied overall. Would recommend eyebuydirect to anyone looking for glasses

Reason I chose this business:

Great prices

Reason I chose this product:

It's stylish

Quality
Great style glasses for a good price
September 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great prices

Reason I chose this product:

It's stylish

Thumbnail of user williamc4522
Canada
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Difficult to navigate but found something that should work. I have a code for free shipping but could nor find a place to enter it.

Reason I chose this business:

Used before

Reason I chose this product:

Seems right for my need

Quality
Thumbnail of user danad546
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

This is the best way to buy eyeglasses!
The 'try on' feature is great.
I will be buying more pairs after I update my prescription.

Reason I chose this business:

Heard about you from Rakuten

Reason I chose this product:

My frames broke on my current glasses.

Quality
Thumbnail of user brigittef27
Canada
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Great easy to use and lots of selection Great customer service that honours their product. Very satisfied and pleased I will be a forever customer.

Reason I chose this business:

Because of great product

Reason I chose this product:

Love the product and style selections

Service
Quality
Thumbnail of user tomc1808
Canada
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

This is the 6th pair I have ordered from Eyebuydirect and they are still the best in my opinion. I have never had an issue.

Quality
Thumbnail of user michaelm12988
Canada
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

I have used this site for several eyewear purchases and have been very pleased with the quality and the price. Very fast delivery.

Reason I chose this business:

Previous customer

Reason I chose this product:

Just upgrading look. Sunglasses as I am tired of clip in’s.

Quality
Thumbnail of user danr1581
Canada
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

This is my first time buying a product from you. It took a little time getting used to navigating your site. It will be easier next time. Thanks

Reason I chose this business:

I want a good deal and a good product.

Reason I chose this product:

It was what I wanted.

Service
Quality
Thumbnail of user aricag1
Washington
1 review
0 helpful votes
  • Send Message
August 2nd, 2023
Verified purchase

You had my sizes and everything. I got prescription sunglasses and glasses, polarized and all that. Both under 150$.love them

Reason I chose this business:

Great prices and return policy

Quality
Thumbnail of user camilov10
Canada
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

It's always easy to check what glasses I need, thank you I have a really good experience with my glasses

Reason I chose this business:

I bought my last 4 glasses here

Reason I chose this product:

I need sunny glasses for this summer

Quality
Thumbnail of user stevenh2143
Canada
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

The title says it all. I have ordered several times in the past and the quality seems to be improving!

Reason I chose this business:

Had frames that I liked

Reason I chose this product:

Right size and good price

Quality
Thumbnail of user jennifera1485
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
December 28th, 2022
Verified purchase

Once you get the hang of the website and trying the glasses virtually, it goes fast to narrow down choices.

Reason I chose this business:

Wanted to search on glasses with adjustable nose pads

Reason I chose this product:

I like the look of them and the prices are good.

Quality
Thumbnail of user wilp13
Canada
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Very pleased with glasses and service. I have ordered twice and I will be ordering again in the near future.

Quality
Thumbnail of user taeku
Canada
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

Glasses fit perfectly. Great price too. It took a little bit longer than I thought but everything was smooth.

Reason I chose this business:

Google Search and Promo code

Reason I chose this product:

Wanted to try these.

Service
Quality
Thumbnail of user carla467
Canada
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Very good, lots of selection and good prices, lots of selection so try on works well to see how they look

Reason I chose this business:

Happy with last pair

Quality
Thumbnail of user pendergastjucyf
Canada
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

It's nice to be able to order online but these glasses hurt the ears. They aren't like the others when I ordered before.

Reason I chose this business:

Great price and cute glasses

Reason I chose this product:

I like the colour and the size seems to be right

Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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