• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

Rating

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Other

Reviews that mention popular keywords

customer service (199)
Thumbnail of user margareta786
Canada
2 reviews
0 helpful votes
  • Send Message
June 26th, 2023
Verified purchase
• Updated review

Im a bit nervous about buying these! I am so pleased with them. I couldn't be happier

Reason I chose this business:

I like the frames

Reason I chose this product:

I like the frames

Quality
Im a bit nervous about buying these!
May 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like the frames

Reason I chose this product:

I like the frames

Thumbnail of user donnay706
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Frist time buyer, went to a few sites. This was easiest to navigate and try on glasses

Reason I chose this product:

Style and price

Quality
Thumbnail of user atholc
Canada
2 reviews
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

The frames selected were lighter (transparent) green than they appeared on the website.

Reason I chose this business:

This is my forth pair.

Reason I chose this product:

Looks and price

Quality
Thumbnail of user saras1765
Canada
1 review
0 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

Great love them. Have a great fit and look good! Really happy with my purchase

Reason I chose this business:

Good quality and the price

Reason I chose this product:

Because i lost my and love them

Quality
Thumbnail of user cindyy524
Germany
1 review
0 helpful votes
  • Send Message
July 21st, 2023
Verified purchase
• Updated review

Glasses shape didn't fit my face shape. Allowed to return and exchange for another brand

Customer service were very helpful. Allowed me to exchange for another frame style

Reason I chose this business:

Friend referal

Reason I chose this product:

Good reviews

Service
Quality
Kept loosing item in my cart
July 22nd, 2023
Verified site experience
• Previous review

Kept loosing item in my cart. Had to continue go back and reenter. Same issue when trying to pay credit card Information kept disappearing

Reason I chose this business:

Friend referal

Reason I chose this product:

Good reviews

Thumbnail of user rayc688
Canada
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

It was easy to order glasses. The glasses arrived within two weeks and very affordable

Reason I chose this business:

Recommendation from someone who had a good experience

Reason I chose this product:

Needed glasses. This is my first time buying online so fingers crossed.

Quality
Thumbnail of user haileyt53
Canada
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Very easy to complete, very satisfying ordering!
Loves the style of glasses and fit perfectly

Reason I chose this business:

I’ve heard of it before

Reason I chose this product:

Needed a new style of glasses

Quality
Thumbnail of user angelesc5
Tennessee
2 reviews
0 helpful votes
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December 28th, 2022
Verified purchase

I love this website which my whole heart & love the endless amounts of options

Reason I chose this business:

Favorite site & glasses

Reason I chose this product:

They’re my favorite pair

Quality
Thumbnail of user brianj1429
Canada
1 review
0 helpful votes
  • Send Message
April 29th, 2023
Verified purchase
• Updated review

I must have written the Rx wrong because the lenses are too strong for me.

Reason I chose this business:

Many previous purchases

Reason I chose this product:

Reputation and easy purchase

Quality
Yay...
March 31st, 2023
Verified site experience
• Previous review

Yay...

Thumbnail of user jenniferb103
Canada
4 reviews
9 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Love the glasses and the prices! Happy with everything I've received so far!

Reason I chose this business:

I've shopped here before and it's awesome

Reason I chose this product:

I needed glasses? Lol

Quality
Thumbnail of user jeffwackettv
Canada
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

Had a hard time entering my mailing address: the street address is 4088 rue d'Auvergne (in Sherbrooke, Quebec, Canada, J1C0C8)

Quality
Thumbnail of user grahamf89
Canada
1 review
0 helpful votes
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November 7th, 2023
Verified purchase
• Updated review

Thank you! Very easy and quick to order and receive my glasses!

Reason I chose this product:

Good look and price

Quality
Spoke with chat person who did not know how to help...
May 3rd, 2023
Verified site experience
• Previous review

Spoke with chat person who did not know how to help me reorder from my last order. Had to figure it out on my own. Not trained well.

Reason I chose this product:

Like the first order

Thumbnail of user sharonw2482
Canada
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

Easy to follow instructions and prescription was perfect

Reason I chose this business:

Pricing and good quality

Reason I chose this product:

Looking for a second pair of glasses

Quality
Thumbnail of user paml639
Canada
1 review
0 helpful votes
  • Send Message
November 8th, 2023
Verified purchase

Quick and easy. The website was easy to use. The discount code worked!

Reason I chose this business:

Trying it out

Reason I chose this product:

I think they'll fit.

Quality
Thumbnail of user dylant252
Canada
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

Great price, great selection and easy checkout! Will definitely shop here again.

Reason I chose this business:

Cheaper than in person

Reason I chose this product:

I liked the style

Quality
Thumbnail of user stefanied67
Canada
1 review
0 helpful votes
  • Send Message
October 19th, 2023
Verified purchase
• Updated review

Easy to shop once you figure out the measurements you need. The virtual try-on is a great tool.

Reason I chose this business:

4th time doing business with them. Always satisfied.

Reason I chose this product:

My previous glasses got scratched and the 17mm bridge was slightly too large for me

Quality
Good product for the price.
May 25th, 2023
Verified purchase
• Previous review

It's my 3rd time buying glasses from them. As always, I'm very happy with the product I chose.

Reason I chose this business:

I have bought two pairs of glasses with them before and was very satisfied with the quality of the product and the customer service when I needed assistance.

Reason I chose this product:

I wanted a different look of glasses than the ones I already owned.

Quality
Thumbnail of user joshm827
Canada
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

So far, purchasing is a breeze:)
Next is if the glasses are worth the money.

Reason I chose this business:

Affordability
Choice

Quality
Thumbnail of user andret168
Canada
1 review
0 helpful votes
  • Send Message
November 6th, 2023
Verified purchase

Excellent service. Easy to navigate the app. Fine products

Service
Quality
Thumbnail of user darlenet239
Canada
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase
• Updated review

Purchase was easily done and arrival was quick. Great choices in frames as well

On e pair of frames were too tight. I was offered a replacement pair.,

Reason I chose this business:

Easy and convenient

Reason I chose this product:

The glasses I chose were solid and fit well.

Service
Quality
Ok for tech savvy
April 29th, 2023
Verified site experience
• Previous review

Ok for tech savvy. A bit complex for seniors.

Thumbnail of user colleenv76
Canada
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Quick and easy. Great prices. Will always recommend this company to friends and family

Reason I chose this business:

Interested in future purchases

Reason I chose this product:

Like the styles

Thumbnail of user davidm9462
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

Ease of use, you can see how you look before buying which is great!

Reason I chose this business:

Need new glasses

Reason I chose this product:

Good reviews

Service
Quality
Thumbnail of user hakima25
Canada
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

Glad to have a inventory of affordable glasses to try different looks for myself.

Reason I chose this business:

Value for cost. Nothing beats it.

Reason I chose this product:

Consume benefits. I was able to get 6 pairs of glasses for one round of benefits. Thats amazing.

Quality
Thumbnail of user jenniferi856
Canada
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

Good selection and price love my glasses great customer support and service thank you

Quality
Thumbnail of user cassiev18
Canada
1 review
0 helpful votes
  • Send Message
April 12th, 2023
Verified purchase

So easy! Did everything from my cellphone! Everything fits great and very good quality.

Reason I chose this product:

Needed a change

Quality
Thumbnail of user williamh4296
Virginia
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase
• Updated review

Always have a good experience with the site. Good choices and easy to navigate

Reason I chose this business:

Good everything

Reason I chose this product:

Needed new glasses

Quality
Always have a good experience
December 29th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Good everything

Reason I chose this product:

Needed new glasses

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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