• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user brendas463
Canada
2 reviews
0 helpful votes
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February 22nd, 2023
Verified purchase

Thank you for the great glasses I bought as it was the first purchase

Service
Quality
Thumbnail of user viviano76
Canada
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

It was convenient. It was made and delivered ina very short time.

Reason I chose this business:

Because i need the glasses quickly before i go on my trip in 10 days.

Quality
Thumbnail of user rebeccau671
Canada
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Good instructions, love the try on feature, great range and great prices.

Reason I chose this business:

Good value, quick service.

Reason I chose this product:

Broke my glasses - need a replacement pair quickly.

Quality
Thumbnail of user davidg6396
Canada
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Easy to use, comfortable to wear and safe shipping

Reason I chose this business:

Repeat Customer

Reason I chose this product:

Comfortable and lightweight

Quality
Thumbnail of user kathrined11
Canada
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Ordering was easy, lots of selection to choose from and delivery was quick

Reason I chose this business:

Good prices and selection

Reason I chose this product:

I’m tired of squinting in the sun

Quality
Thumbnail of user heleneg84
Canada
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Always great glasses, I have ordered over the years 20 pairs at least

Reason I chose this business:

20th pairs bought with ebd

Reason I chose this product:

Nice color saw on FB

Service
Quality
Thumbnail of user jeffa1121
Canada
1 review
0 helpful votes
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October 29th, 2023
Verified purchase
• Updated review

This was easy to shop and get the glasses that suited me

It waseasy to chat with the representative

Reason I chose this business:

Heard about you from another shopper

Reason I chose this product:

Good price for my budget

Service
Quality
First time shopping
November 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Heard about you on social media

Thumbnail of user jessicas3714
Canada
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Great shopping. Very easy customer service. Love the glasses!

Reason I chose this business:

Love the products

Quality
Thumbnail of user judyb1618
Canada
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

It was really straight forward and easy to navigate.

Reason I chose this business:

The selection was good.

Quality
Thumbnail of user kyler577
Canada
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Quick and easy. Options are pretty good. And they are only 1.5 weeks from order to my front step..

Reason I chose this business:

Cheap, but great glasses

Reason I chose this product:

Fits my face the best

Quality
Thumbnail of user jeannem473
Florida
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I keep getting emails from you way too many. I did not like all these offers after I purchased.

Reason I chose this product:

Liked the frames

Quality
Thumbnail of user keng467
Canada
1 review
0 helpful votes
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October 5th, 2023
Verified purchase
• Updated review

Great selection of glasses.Hard to choose (good way) easy process to order.

Reason I chose this business:

Good products easy of use.

Reason I chose this product:

Purchased from you previously

Quality
Very good product
September 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good product

Reason I chose this product:

Purchased from you previously

Excellent service
January 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good product

Thumbnail of user magdalenaw35
Canada
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

The selection was great and I was able to find a perfect pair.

Reason I chose this business:

Bought from there before

Reason I chose this product:

Interesting design

Quality
Thumbnail of user wallyl19
Canada
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Great experience! Glasses were exactly what I ordered and the lenses were perfect.

Reason I chose this product:

Price point

Quality
Thumbnail of user lyndseyf68
Canada
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

So easy to order. And very fast delivery. Great products for great prices.

Reason I chose this business:

Easy to navigate online

Quality
Thumbnail of user xaviert53
Canada
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

Positive experience with both the website and shipping

Reason I chose this business:

Cheap and lots of options - appreciate the different sizing options on the same lens

Reason I chose this product:

Looks good on my face

Quality
Thumbnail of user karenn1590
Canada
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Fabulous! Fast delivery and very happy with my sunglasses.

Reason I chose this business:

Wanted to try a new company

Reason I chose this product:

Fit my needs... thanks

Quality
Thumbnail of user chivonneg1
Canada
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Easy and a great discount.
My frames fit my face perfectly and they had a great selection.

Reason I chose this business:

Easy and great discound

Reason I chose this product:

Great selection of frames

Quality
Thumbnail of user emilyu249
Canada
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I never buy online glasses before and was a great experience, the process and the product itself.

Reason I chose this business:

Easy and good prices

Reason I chose this product:

I need new glasses

Quality
Thumbnail of user emmyloug1
Canada
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Easy to use.I can use my phone or desktop to purchase and put on my prescription info.

Reason I chose this product:

Seems to look great on my when it try it on virtually.

Quality
Thumbnail of user donaldl878
Canada
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Fast. Got what i needed fast and very cheap compared to regular outlets.

Reason I chose this business:

Good value for your money.

Reason I chose this product:

Way cheaper than anyone out there.

Quality
Thumbnail of user seans1228
Canada
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

So quick and easy to use and the live view feature is awesome

Reason I chose this business:

Needed a cost effective site

Quality
Thumbnail of user alexu471
Canada
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Very easy to shop, effective website, no issues, thank you.

Reason I chose this business:

Good prices, not confusing

Quality
Thumbnail of user kristinam277
Canada
2 reviews
0 helpful votes
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March 18th, 2023
Verified purchase

Website is awesome. Great selection and perfect RX when received. Arrived when advised

Reason I chose this business:

Coupon email!

Reason I chose this product:

Love the look and brand

Quality
Thumbnail of user marciw35
California
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Always a process…deciding which can take me quite a long time….

Reason I chose this business:

Love the glasses…want to try new style…my current ones scratched

Reason I chose this product:

Style….colour…size

Quality

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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