• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

Rating

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user diveguymikes
Canada
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

The always stand behind there glasses even if I screwed up the order

Reason I chose this business:

Good customer service

Reason I chose this product:

Looked cool good price

Quality
Thumbnail of user jeffreym1521
Canada
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Ordering was easy and product arrived promptly and with good communication. Very satisfied.

Reason I chose this business:

Previous purchases

Reason I chose this product:

What I'm looking for

Service
Quality
Thumbnail of user brijeshkumarf
Canada
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Perfect all times. Great verity of pairs
And easy to choose and order

Service
Quality
Thumbnail of user davidu689
Canada
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

So far so good lol
Received the product and was extremely satisfied kudos

Quality
Thumbnail of user alann385
Canada
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Seamless and intuitive process and prompt delivery - well recommended

Reason I chose this business:

Previous positive experience

Reason I chose this product:

Lost previous pair which I enthusiastically liked

Quality
Thumbnail of user luizh14
Canada
1 review
0 helpful votes
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October 16th, 2023
Verified purchase
• Updated review

Good tools to check choice the correct frame but delivery in Canada is only made by Post

Reason I chose this business:

Best quality /price

Reason I chose this product:

I needed new glasses

Quality
It needs more delivery options to Canada
September 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Best quality /pprice

Thumbnail of user markb5327
Canada
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Great! The service was great as usual and the glasses were as expected, all at a reasonable price.

Reason I chose this business:

Great service and lots of selection as well as good prices

Reason I chose this product:

Promo and a product I have already

Quality
Thumbnail of user christianx111
Canada
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Easy with great prices. The glasses are perfect. I don't see why I sould pay more elesewhere.

Reason I chose this business:

Bought from you the last time and I was very satisfied

Reason I chose this product:

Need new glasses; the old ones are more than 5 years old.

Quality
Thumbnail of user wahed.sattari
Canada
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

So fast! So easy. From selecting the right frames and lenses all the way to delivery. Top notch!

Reason I chose this business:

Great price

Reason I chose this product:

Need sunglasses for the hot sunny summer

Quality
Thumbnail of user mjmanfrediq
Canada
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

It was quick and easy to shop. The delivery was faster than expected. The product is high quality.

Quality
Thumbnail of user ruthz618
Canada
1 review
0 helpful votes
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October 12th, 2023
Verified purchase
• Updated review

After many years of Eyebuydirect I still love this outfit.

Reason I chose this business:

I have used eyebuydirect for many years and always been very happy with them.

Reason I chose this product:

These are for my daughter, and this is what she picked.

Quality
I found the site very difficult today.I had trouble...
October 17th, 2023
Verified site experience
• Previous review

I found the site very difficult today.I had trouble saving favourites and when I put in my email to have them sent to me I didn't get all of them. I was also confused by the coupon offers, but I hope I used the one best to my advantage. I have been ordering glasses from Eyebuydirect for many years without much difficulty. Today was not the usual good experience. Thanks for listening.

Reason I chose this business:

I have used eyebuydirect for many years and always been very happy with them.

Reason I chose this product:

These are for my daughter, and this is what she picked.
Thank you for giving me the opportunity to do a little complaining.

Thumbnail of user laurag2241
Canada
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Easy to use site, it is nice to sort options based on your size. Lots of options

Reason I chose this business:

Price point

Reason I chose this product:

Right size, like the style

Quality
Thumbnail of user williamh3888
Canada
2 reviews
0 helpful votes
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September 1st, 2023
Verified purchase

So far so good, easy-to-use website that gives clear information and options

Reason I chose this business:

Google search, selected four companies but selected eyebuydirect over the other three.

Reason I chose this product:

I wanted a second pair of glasses to go along with my new prescription.

Quality
Thumbnail of user davids11007
Canada
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Excellent service. I was able to quickly modify the frame selection for my glasses, superb.

Reason I chose this business:

Complete, easy process

Reason I chose this product:

Previous purchase

Service
Quality
Thumbnail of user rebeccao927
Canada
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Easy to use website. A lot of selection, great prices!

Reason I chose this business:

Price, selection

Reason I chose this product:

I liked them!

Quality
Thumbnail of user abigaile243
Canada
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Simple and affordable. User friendly website. Quality product.

Quality
Thumbnail of user gayem31
Canada
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Great, easy to follow. Love that you can try the glasses on yourself.

Reason I chose this business:

My sister referred me to your website

Quality
Thumbnail of user schilleri
Canada
1 review
0 helpful votes
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October 5th, 2023
Verified purchase
• Updated review

Easy and fast love to order on eyebuydirect will reorder for sure in the future

Reason I chose this product:

It a reorder

Quality
Rapide
August 1st, 2023
Verified purchase
• Previous review

Rapide et facile j aime la simplicité sa fais plusieurs commande que je fais et je vais continuer a le faire

Reason I chose this product:

Pour ma mere

Quality
Rapide et facile j aime la simplicité
July 7th, 2023
Verified site experience
• Previous review
Reason I chose this product:

Pour ma mere

Thumbnail of user nabilk33
Canada
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Received my glasses in a short time they fitted well and the vision excellent

Reason I chose this business:

A third time order

Quality
Thumbnail of user deborahs3126
Canada
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Easy process! Super service! Easy heck out. Normally love my glasses

Reason I chose this business:

Better quality glasses than my previous online glasses…

Reason I chose this product:

Quick and good quality glasses

Quality
Thumbnail of user janetf1233
Canada
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

I love your website. Great styles, reasonable prices, & delivery.

Reason I chose this business:

Reputable company with great products.

Reason I chose this product:

Liked the shape and colour.

Quality
Thumbnail of user kathyj601
Canada
1 review
0 helpful votes
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October 5th, 2023
Verified purchase
• Updated review

Seemed super easy, navigated your site easily. Glasses received very quickly.

Reason I chose this business:

Family members have purchased from you

Seemed super easy
September 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Family members have purchased from you

Thumbnail of user maureent217
Canada
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Easy to order once you take the plunge and try it!

Reason I chose this business:

My daughter wanted a 2nd pair of glasses!

Reason I chose this product:

Oversized pink is in right now!

Quality
Thumbnail of user lindai837
Washington
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Very user friendly and order was very quick in arriving. Thank you.

Reason I chose this business:

Good prices

Reason I chose this product:

I needed them

Quality
Thumbnail of user ludwigd6
Canada
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Even if item isn't arrive, I'll give 4 starts. Item still missing

Reason I chose this business:

Promotions, prices, quality...

Reason I chose this product:

30 % off...

Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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