• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user maureent217
Canada
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Easy to order once you take the plunge and try it!

Reason I chose this business:

My daughter wanted a 2nd pair of glasses!

Reason I chose this product:

Oversized pink is in right now!

Quality
Thumbnail of user antonietteo
Canada
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

So far so good!
It was easy to fill in the measurements & to choose a frame

Reason I chose this business:

My sister and son buy from here

Reason I chose this product:

Lost my glasses on vacation

Quality
Thumbnail of user erick1136
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Easy to shop and great selection there was a huge selection and I will be ordering again

Reason I chose this business:

Sponsored a video I watched on YouTube

Reason I chose this product:

I needed prescription sunglasses and didn’t want to pay the amount the eye doctor charges

Quality
Thumbnail of user carolg2000
Canada
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Easy browsing, displaying how they look was easy. Reasonable choices and prices.

Reason I chose this business:

Popped up on F/B with coupon so thought I would try you out.

Reason I chose this product:

Easy to find frames

Quality
Thumbnail of user dontbarrowj
Canada
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

Easy website to navigate.Got my glasses within 10 days.best glasses I've had!

Reason I chose this business:

Recommended by family

Reason I chose this product:

Love the style

Quality
Thumbnail of user lynneh241
Canada
2 reviews
0 helpful votes
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May 24th, 2023
Verified purchase

You guys are the best! Quick and easy to order and receive!

Reason I chose this business:

My first pair broke ( not from you)

Reason I chose this product:

Like the colour

Quality
Thumbnail of user tylerf337
Canada
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

All pairs I have ordered have been good. No issues so far.

Reason I chose this business:

Cheaper options

Quality
Thumbnail of user courtneyc562
Canada
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

This is my 2 time buying glasses and I love it my husband lo especially his glasses

Reason I chose this business:

Eye glasses

Quality
Thumbnail of user melissai706
Canada
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

I have a simple prescription and the glasses I received are great!

Reason I chose this business:

Affordable options

Reason I chose this product:

They looked cute and were affordable

Quality
Thumbnail of user tracyg614
Virginia
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Love the customer service! The site is so easy to use too.

Reason I chose this business:

The BOGO offer!

Reason I chose this product:

Lightweight and very affordable!

Quality
Thumbnail of user leonee4
Canada
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Quick, easy, good price good fit love seeing with my eyes :)

Reason I chose this business:

Great price

Reason I chose this product:

Great price

Quality
Thumbnail of user maryj2425
Canada
2 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

Awesome easy to use. Did not have to go through many options to find what I wanted

Reason I chose this business:

For discount reading glasses

Reason I chose this product:

Great value

Quality
Thumbnail of user waynec706
Canada
1 review
0 helpful votes
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February 28th, 2023
Verified purchase
• Updated review

Second visit, all info saved from previous visit made things very easy.

Reason I chose this business:

Previous experience

Reason I chose this product:

Needed sunglass option

Quality
Nice experience.
January 12th, 2023
Verified purchase
• Previous review

Easy straightforward and helpful- The website is easy to use. I had a bit of difficulty measuring the eye distance but made a set of gauges that helped. The field of vision and prescription were spot on out of the box.

Reason I chose this business:

Popped up on a google search.

Reason I chose this product:

Broke my old glasses

Quality
Thumbnail of user jadej63
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Quit lagging for a bit (website)
Took quite long for the "making"

Reason I chose this business:

Very nice quality, trusted, and might need more styles with corresponding sizes because there are really good ones yet they are not m size.

Service
Quality
Thumbnail of user janicew841
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Very easy to use website will only use this from now on

Reason I chose this product:

Needed new glasses

Quality
Thumbnail of user sasmckinlayx
Canada
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Process easy and straight forward to follow and complete the order.

Reason I chose this business:

Previous good results

Quality
Thumbnail of user aaront557
Canada
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Quick and easy to use website even when choosing from the many options that exist.

Reason I chose this business:

I've used Eyebuydirect the last few times I've needed glasses.

Reason I chose this product:

These are the same glasses i ordered last time, I like them

Quality
Thumbnail of user dwainy2
Canada
2 reviews
0 helpful votes
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September 12th, 2023
Verified purchase

Great.first time found what I wanted and affordable,it was mailed on time and quick

Reason I chose this business:

A worker told me Brian Hamilton, he’s a client in portage too

Reason I chose this product:

Great price and fancy lol

Quality
Thumbnail of user jahanramv
Canada
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

I received exactly what I expected. Very satisfied with the quality.

Reason I chose this business:

I bought my glasses from you two years ago

Reason I chose this product:

New prescriptions

Service
Quality
Thumbnail of user erikj181
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

Good shopping experience
The prescription is good. I see well.
Thanks

Reason I chose this business:

Good pricing and recommended

Reason I chose this product:

Needed replacement prescription sunglasses.

Quality
Thumbnail of user sharonm3302
Canada
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Very fast and inexpensive….product is fantastic…fit is great.

Reason I chose this product:

The price and style

Quality
Thumbnail of user fathersrmmz
Canada
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

It was amazing...and exactly same as it was shown in the picture

Reason I chose this business:

Very good collection and price

Quality
Thumbnail of user elliem203
Canada
2 reviews
0 helpful votes
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September 22nd, 2023
Verified purchase

Easy-to-use website good deals will buy from this site again

Reason I chose this business:

Because Clearly.ca has become impossible to deal with

Reason I chose this product:

Because I need glasses

Quality
Thumbnail of user donthorssena
Canada
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Easy do do. Website was concise and easy to follow.

Reason I chose this product:

Similar to the broken ones I have currently.

Service
Quality
Thumbnail of user antonellah7
Illinois
1 review
0 helpful votes
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April 17th, 2023
Verified purchase
• Updated review

Great and easy navigation. Try on image slow to load and image quality could be better

Reason I chose this business:

Great prices and selection

Reason I chose this product:

Upgrading eyewear and prescription

Quality
Great and easy navigation
March 21st, 2023
Verified site experience
• Previous review

Great and easy navigation. Try on image slow and image quality could be better

Reason I chose this business:

Great prices and selecetion

Reason I chose this product:

Upgrading eyewear and prescription

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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