• Eyebuydirect

Eyebuydirect

Write a Review

Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199)
Thumbnail of user kristineq12
Canada
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

Great product with many wonderful products and colors

Reason I chose this business:

It's my go to glasses

Reason I chose this product:

Need new glasses for work and home

Quality
Thumbnail of user kaczmarczykp
Canada
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

Today was my first time ordering and everything seemed straight forward.

Reason I chose this business:

I have seen a couple of co-workers with fun and stylish glasses.

Reason I chose this product:

The Notting Hill frame seems fun, and I love the Ivory Tortoise colour.

Quality
Thumbnail of user agrignanoo
Canada
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

Was nervous ordering, however very well explained
Fast delivery

Service
Quality
Thumbnail of user ianm930
Canada
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase
• Updated review

Everything was well done. Price, selection, time for delivery.

see above

Reason I chose this business:

Using it for a long time, pleased. New prescription. I have had a wonderful experience with eyebuydirect over the last few years. I had a frame break a few months ago. I was not aware of the replacement policy. I had called to see if I could send in the lenses and just purchase the same frames. I got a new pair of glasses at no charge. All they asked was to donate the broken pair if they were usable. Pretty good service.

Reason I chose this product:

Liked the look. Prefer metal. Pair of plastic ones broke.

Service
Quality
Was difficult to get the promotion
May 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Using it for a long time, pleased. New prescription

Reason I chose this product:

Liked the look. Prefer metal. Pair of plastic ones broke.

Thumbnail of user joycep630
Canada
1 review
0 helpful votes
  • Send Message
January 23rd, 2023
Verified purchase
• Updated review

Very easy-to-use website to order. Also a top-notch selection of frames!

Reason I chose this business:

I needed more glasses and your products are excellent

Reason I chose this product:

Nice styles and great prices

Quality
Very easy to use website to order
January 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Easiest of all online eyeglasses sites to use with good pricing

Reason I chose this product:

Nice produces

Thumbnail of user mannab
Canada
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

I love every single one of them. Fits perfectly & frames are nice

Reason I chose this business:

Because of quality

Service
Quality
Thumbnail of user yvonm17
Canada
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

Friendly website, self-explanatory, good discounts, exceptional customer service... Thank you

Reason I chose this business:

Service, quality, price point

Reason I chose this product:

Good fit, details most helpful, diagrams, measurements etc.

Service
Quality
Thumbnail of user lorettao35
Canada
1 review
0 helpful votes
  • Send Message
June 1st, 2023
Verified purchase

Very easy website to use, amazing products. Customer service is awesome

Reason I chose this business:

Prices variety

Service
Quality
Thumbnail of user chris.berry.cepv
Canada
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Good prices, no surprises and quick searching through extensive selection

Reason I chose this business:

My wife bought glasses for her and our son and love them

Reason I chose this product:

Different styles and both on sale

Quality
Thumbnail of user heathero455
Canada
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

Very easy, pretty quick delivery, just as described.

Reason I chose this business:

Needed new glasses and could not afford the eye Dr prices

Reason I chose this product:

I liked them

Quality
Thumbnail of user alannaz1
Canada
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Easy to use, fit my needs, glasses were high quality

Reason I chose this business:

Previously used

Reason I chose this product:

Like these glasses and the deal

Quality
Thumbnail of user hollyu36
Canada
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Second time ordering hoping for the best they fit good only needed miner adjustments

Reason I chose this business:

Its Canadian and less expensive

Reason I chose this product:

I need a small fitting pair

Quality
Thumbnail of user maggieh144
Canada
2 reviews
0 helpful votes
  • Send Message
June 14th, 2023
Verified purchase

Looking forward to seeing these! I am happy with the design and colour.

Reason I chose this business:

The styles and colours are interesting and unique.

Reason I chose this product:

Fun style and colour

Quality
Thumbnail of user glennn99
Canada
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Easy ordering and affordable. Will order again! Thanks

Quality
Thumbnail of user karenx625
Canada
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Quick and easy once we figured out the web site...the 30% off coupon was great.

Reason I chose this business:

Bought here before

Reason I chose this product:

Satisfied with the glasses Ive had for two years.

Service
Quality
Thumbnail of user sandrak1433
Canada
1 review
0 helpful votes
  • Send Message
February 16th, 2023
Verified purchase

Flawless transaction. Easy to order and everything arrived in great condition.

Reason I chose this business:

Great prices great selection

Reason I chose this product:

Very stylish glasses

Quality
Thumbnail of user maryn1733
Canada
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

Great selection, easy instructions and amazing price!

Reason I chose this business:

Great selection and prices. Easy to check out

Reason I chose this product:

Nice glasses, affordable price

Quality
Thumbnail of user debbiez185
Canada
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

Very pleased on how easy it is."…………………………………lol……..

Reason I chose this business:

Loved the transitions I ordered last year & wanted another pair.

Reason I chose this product:

Loved the transitions I ordered last year & wanted another pair.

Quality
Thumbnail of user maryh4443
Canada
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

Love this company, so easy to ask questions by chat or phone.

Reason I chose this business:

Quality of the glasses is good and a good price.

Reason I chose this product:

Trendy styles and excited to have the transition lenses.

Service
Quality
Thumbnail of user ericaf411
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2023
Verified purchase

It was a smooth process from start to finish. I'm very satisfied.

Reason I chose this business:

It had frames I was looking for that could be polarized to my liking.

Reason I chose this product:

It was chic and exactly what I was looking for.

Service
Quality
Thumbnail of user cherylm1970
Canada
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase
• Updated review

Easy ordering process, quick delivery and quality product.

Reason I chose this business:

To get intermediate single vision glasses for use with my computer.

Reason I chose this product:

Fun color big frames, blue light tint, decent price. Canadian company.

Simple ordering steps
May 2nd, 2023
Verified site experience
• Previous review

Simple ordering steps - clear to understand.

Reason I chose this business:

To get intermediate single vision glasses for use with my computer.

Reason I chose this product:

Fun color big frames, blue light tint, decent price. Canadian company.

Thumbnail of user christiney700
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2023
Verified purchase

The prices are reasonable and easy checkout. I will definitely purchase another pair

Reason I chose this business:

Just noticed eyeglasses that I liked for a fair price. Let's hope I'm happy with this purchase!

Reason I chose this product:

I needed new eyeglasses and after checking your site, I saw something I liked

Quality
Thumbnail of user lisax601
Canada
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

Great experience. Very satisfied with the service.

Reason I chose this business:

Have in the past

Quality
Thumbnail of user mohammadg43
Canada
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase

Good customer service, reasonably quick delivery and great product!

Reason I chose this business:

Used before, happy with the service

Reason I chose this product:

I like the look

Service
Quality
Thumbnail of user wayned482
Canada
1 review
0 helpful votes
  • Send Message
February 18th, 2023
Verified purchase

I love how many styles they have and the easy try on methods

Reason I chose this business:

My sis recoed

Reason I chose this product:

Its cute and suits my face

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

How do I know I can trust these reviews about Eyebuydirect?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Eyebuydirect?