• Eyebuydirect

Eyebuydirect

Write a Review

Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199)
Thumbnail of user ianm930
Canada
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase
• Updated review

Everything was well done. Price, selection, time for delivery.

see above

Reason I chose this business:

Using it for a long time, pleased. New prescription. I have had a wonderful experience with eyebuydirect over the last few years. I had a frame break a few months ago. I was not aware of the replacement policy. I had called to see if I could send in the lenses and just purchase the same frames. I got a new pair of glasses at no charge. All they asked was to donate the broken pair if they were usable. Pretty good service.

Reason I chose this product:

Liked the look. Prefer metal. Pair of plastic ones broke.

Service
Quality
Was difficult to get the promotion
May 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Using it for a long time, pleased. New prescription

Reason I chose this product:

Liked the look. Prefer metal. Pair of plastic ones broke.

Thumbnail of user wayned482
Canada
1 review
0 helpful votes
  • Send Message
February 18th, 2023
Verified purchase

I love how many styles they have and the easy try on methods

Reason I chose this business:

My sis recoed

Reason I chose this product:

Its cute and suits my face

Quality
Thumbnail of user jpaulbadgeru
Canada
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Quick and easy I most definitely will be buying more in the future

Reason I chose this business:

Need glasses and the local eye care is all booked up

Reason I chose this product:

I need glasses

Quality
Thumbnail of user annak1358
Canada
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Easy and fast checkout.
High quality product.
Very satisfied.

Reason I chose this business:

First website in my online search

Reason I chose this product:

For fashion

Quality
Thumbnail of user marcc548
Canada
1 review
0 helpful votes
  • Send Message
June 17th, 2023
Verified purchase

User friendly online shopping, quality work, good packaging on shipping

Reason I chose this business:

Reasonable pricing of products

Reason I chose this product:

I like the design of the eyewear

Quality
Thumbnail of user sandrak1433
Canada
1 review
0 helpful votes
  • Send Message
February 16th, 2023
Verified purchase

Flawless transaction. Easy to order and everything arrived in great condition.

Reason I chose this business:

Great prices great selection

Reason I chose this product:

Very stylish glasses

Quality
Thumbnail of user helwiga
Canada
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

Happy so far! Quality appears to be good, and arrived within the promised period of time.

Reason I chose this business:

Previous good results!

Reason I chose this product:

Liked the looks!

Service
Quality
Thumbnail of user karenx625
Canada
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Quick and easy once we figured out the web site...the 30% off coupon was great.

Reason I chose this business:

Bought here before

Reason I chose this product:

Satisfied with the glasses Ive had for two years.

Service
Quality
Thumbnail of user ddiamondwolfyyd
Canada
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Loved the try on feature! Everything was super easy!

Quality
Thumbnail of user reneei46
Canada
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase
• Updated review

Seemed easy to find what I needed. Great choices. Quality product with excellent workmanship.

Reason I chose this business:

Price and choices.

Reason I chose this product:

Required new prescription lenses.

Seemed easy to find what I needed
January 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Price and choices.

Reason I chose this product:

Require new lenses.

Thumbnail of user nital37
Canada
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Great service! Ice styles to choose from.Arrived in decent time.

Reason I chose this business:

Great Styles

Reason I chose this product:

It is my favorite.

Quality
Thumbnail of user pennyc371
Canada
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

Trying to decided which frames and lenses would be right

Reason I chose this business:

I took a change

Quality
Thumbnail of user corrinu2
Canada
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Great deals and design options the fit was easy to choose online

Reason I chose this business:

Liked the frame options

Quality
Thumbnail of user glennn99
Canada
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Easy ordering and affordable. Will order again! Thanks

Quality
Thumbnail of user maggieh144
Canada
2 reviews
0 helpful votes
  • Send Message
June 14th, 2023
Verified purchase

Looking forward to seeing these! I am happy with the design and colour.

Reason I chose this business:

The styles and colours are interesting and unique.

Reason I chose this product:

Fun style and colour

Quality
Thumbnail of user bakedbuynoreeno
Canada
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

Good experience always happy have shopped here before

Reason I chose this business:

Used before

Quality
Thumbnail of user louisv211
Canada
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase
• Updated review

Got prescription sunglasses! Frame and lenses both of the expected quality.

Reason I chose this business:

Compared with other sites.

Reason I chose this product:

Getting ready for summer

Service
Quality
Lets see the glasses then we'll see
February 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Compared with other sites.

Reason I chose this product:

Getting ready for summer

Thumbnail of user jessicap1936
Canada
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

Wonderful website and glasses options! I will continue to use eye buy direct.

Reason I chose this business:

I was referred to this website by a friend.

Reason I chose this product:

Loved all the customizable options available to find the perfect frames and fit

Quality
Thumbnail of user mariettah19
Canada
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Both are fantastic, I'm very impressed at how quickly they were delivered. Excellent, thanks

Reason I chose this business:

Buy one get one deal

Reason I chose this product:

Need new glasses

Quality
Thumbnail of user byronj73
Canada
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Can't beat the selection or price! You gotta like that!

Reason I chose this business:

Satisfied with my previous orders.

Reason I chose this product:

It's what I like.

Quality
Thumbnail of user sydneyb210
Canada
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Easy to use, great customer service, quick delivery! 100% would recommend!

Reason I chose this business:

Needed a cheap pair with no insurance

Reason I chose this product:

Looked good on me

Service
Quality
Thumbnail of user trevort144
Canada
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

Fast, easy to order. Great frame selection for XL size.

Reason I chose this business:

Great XL size selection

Reason I chose this product:

My big head and wide PD. Great price. Awesome promo code

Quality
Thumbnail of user nathans878
Canada
1 review
0 helpful votes
  • Send Message
April 9th, 2023
Verified purchase

Very easy to order and great prices! My glasses arrived ahead of expected!

Service
Quality
Thumbnail of user crystalk323
Canada
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Super user-friendly site. Have bought glasses here in the past.

Reason I chose this business:

I know the quality of the glasses

Reason I chose this product:

I lost my other pair that I bought from here

Quality
Thumbnail of user ericduber
Canada
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Best place ever simple fast and big saving very easy to order

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

How do I know I can trust these reviews about Eyebuydirect?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Eyebuydirect?