• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,891 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user janett783
Canada
2 reviews
0 helpful votes
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March 23rd, 2023
Verified purchase

Easy, quick, always satisfied with what I receive.

Quality
Thumbnail of user reneea306
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

So east to order from. Quick and easy. Great quality

Reason I chose this business:

Quick and easy

Reason I chose this product:

Nice glasses

Quality
Thumbnail of user haleyi13
Canada
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

So many options, makes it hard to pick only 1 or 2 pairs lol

Reason I chose this business:

I’ve ordered from here before and was very happy with my glasses.

Reason I chose this product:

Cute styles and colours

Quality
Thumbnail of user patrickg1022
Canada
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

It is awesome did everything online no troubles at all.

Quality
Thumbnail of user richardy614
Canada
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Easy to use. Quick service

Here's more characters as requested.

Reason I chose this business:

Have used before

Reason I chose this product:

Same glasses as before. New prescription.

Quality
Thumbnail of user sheilaj307
Canada
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Would have preferred free shipping like they do in the US.

Reason I chose this business:

I have bought glasses from them before and loved them

Reason I chose this product:

Wanted something new

Quality
Thumbnail of user vaunetti
Canada
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Satisfactory. Didn't wait long for my glasses. So far they're fine.

Quality
Thumbnail of user davidy1035
Canada
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Somewhat confusing with so many choices, but it helps when you can virtually "try them on".

Reason I chose this business:

The optometrist wanted me to purchase their overpriced frames.

Reason I chose this product:

Price, colour, adjustable bridge, and style.

Service
Quality
Thumbnail of user sharonj1364
Canada
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Great set up easy to use. User friendly. Very modern

Reason I chose this business:

Friend told me

Reason I chose this product:

They look dope on me

Quality
Thumbnail of user edwinb52
Texas
2 reviews
0 helpful votes
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January 24th, 2023
Verified purchase
• Updated review

Easy to shop. This place has frames that I like and can not find anywhere else

CSR was very knowledgeable, polite, and took care of my problem immediately

Reason I chose this business:

Style and price I like

Reason I chose this product:

Have used this style for years

Service
Quality
Easy to shop
December 30th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Style and price I like

Reason I chose this product:

Have used this style for years

Thumbnail of user say3
Canada
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Third experience. All arrive promptly and suit perfectly! I'll be back!

Reason I chose this business:

Based on previous purchase.

Reason I chose this product:

Thought I was getting 2 for 1 but that must've been a previous offer. Hope the purchase I made will be satisfactory!

Thumbnail of user christinaw905
Canada
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Amazing, and was so easy to find the right one for me

Reason I chose this business:

Best prices, more to pick from

Reason I chose this product:

I love the look and price

Service
Quality
Thumbnail of user lorrieu2
Canada
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

These glasses were very easy to order and arrived in a week!

Reason I chose this business:

Great prices!

Reason I chose this product:

Like the style!

Thumbnail of user joycep630
Canada
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase
• Updated review

Very easy-to-use website to order. Also a top-notch selection of frames!

Reason I chose this business:

I needed more glasses and your products are excellent

Reason I chose this product:

Nice styles and great prices

Quality
Very easy to use website to order
January 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Easiest of all online eyeglasses sites to use with good pricing

Reason I chose this product:

Nice produces

Thumbnail of user chalonwmg
Canada
3 reviews
2 helpful votes
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April 29th, 2023
Verified purchase

Thanks for the discount code! Will be back
Quality frames and great customer service

Reason I chose this business:

Code for discount

Reason I chose this product:

Great designer glasses and you keep your promises

Service
Quality
Thumbnail of user shirleys1394
Canada
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Easy and nice to do virtual try on. Lots of selection.

Reason I chose this business:

Selection and price

Quality
Thumbnail of user belindacaresd
Canada
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Good quality frames, fast delivery and very affordable!

Reason I chose this business:

Repeat customer

Reason I chose this product:

Wanted same frames to switch out my lenses to.

Quality
Thumbnail of user dawnl785
Michigan
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Great selection of styles and colors.
Good virtual try on tools.

Reason I chose this business:

Return customer

Reason I chose this product:

Style and color I wanted

Quality
Thumbnail of user leslief542
Canada
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Took forever to find non-prescription on your website

Reason I chose this product:

Need a comfortable pair of sunglasses

Quality
Thumbnail of user taniai20
Canada
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

Perfect, quick and easy, I will definitely continue buying eyebuydirect eyeglasses

Reason I chose this business:

Great service, great frames and policy

Service
Quality
Thumbnail of user latoyah99
California
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Easy purchase and real simple to order. Loved the choices of frames

Reason I chose this business:

Cute frames

Reason I chose this product:

Purple us mybfavorite color

Quality
Thumbnail of user ywramirezf
Oregon
2 reviews
0 helpful votes
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December 30th, 2022
Verified purchase

Amazing options, great savings for spare reading glasses

Reason I chose this business:

Convenient, cheaper

Reason I chose this product:

Familiar with them

Quality
Thumbnail of user rikkim9
Texas
3 reviews
0 helpful votes
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December 30th, 2022
Verified purchase

Quick EASY to use site. Great prices,cute glasses.

Reason I chose this business:

Used them before.

Reason I chose this product:

Something cute and simple for watching TV.

Quality
Thumbnail of user alexap90
Canada
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

So many to chose from, which they all had clip on sunglasses

Reason I chose this business:

Heard good things

Quality
Thumbnail of user vinaykumart
Canada
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

There are so many coupon code getting on frequent email but none works.

Reason I chose this business:

Used in past

Reason I chose this product:

Sweet Janet frame is the best my son liked.

Service
Quality

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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