• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,891 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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customer service (199)
Thumbnail of user reneea306
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

So east to order from. Quick and easy. Great quality

Reason I chose this business:

Quick and easy

Reason I chose this product:

Nice glasses

Quality
Thumbnail of user edwinb52
Texas
2 reviews
0 helpful votes
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January 24th, 2023
Verified purchase
• Updated review

Easy to shop. This place has frames that I like and can not find anywhere else

CSR was very knowledgeable, polite, and took care of my problem immediately

Reason I chose this business:

Style and price I like

Reason I chose this product:

Have used this style for years

Service
Quality
Easy to shop
December 30th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Style and price I like

Reason I chose this product:

Have used this style for years

Thumbnail of user emilyt635
Canada
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Site is user friendly. Always had a great experience ordering from here.

Reason I chose this business:

A friend recommended it to me years ago and have been on here ever since. I like that i can afford to have multiple pairs of glasses when shopping here.

Reason I chose this product:

Better late than never.

Quality
Thumbnail of user say3
Canada
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Third experience. All arrive promptly and suit perfectly! I'll be back!

Reason I chose this business:

Based on previous purchase.

Reason I chose this product:

Thought I was getting 2 for 1 but that must've been a previous offer. Hope the purchase I made will be satisfactory!

Thumbnail of user trevort144
Canada
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Fast, easy to order. Great frame selection for XL size.

Reason I chose this business:

Great XL size selection

Reason I chose this product:

My big head and wide PD. Great price. Awesome promo code

Quality
Thumbnail of user louised319
Canada
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Thank you very pleased, will be back for more, fast service

Reason I chose this business:

Love the prices

Quality
Thumbnail of user haleyi13
Canada
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

So many options, makes it hard to pick only 1 or 2 pairs lol

Reason I chose this business:

I’ve ordered from here before and was very happy with my glasses.

Reason I chose this product:

Cute styles and colours

Quality
Thumbnail of user reneei46
Canada
1 review
0 helpful votes
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February 9th, 2023
Verified purchase
• Updated review

Seemed easy to find what I needed. Great choices. Quality product with excellent workmanship.

Reason I chose this business:

Price and choices.

Reason I chose this product:

Required new prescription lenses.

Seemed easy to find what I needed
January 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Price and choices.

Reason I chose this product:

Require new lenses.

Thumbnail of user barbp148
Canada
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Customer service was friendly and efficient. Pleasantly surprised with the on-line experience.

Reason I chose this business:

Trying something new.

Reason I chose this product:

Wanted prescription sunglasses.

Service
Quality
Thumbnail of user patrickg1022
Canada
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

It is awesome did everything online no troubles at all.

Quality
Thumbnail of user vaunetti
Canada
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Satisfactory. Didn't wait long for my glasses. So far they're fine.

Quality
Thumbnail of user stephenx325
Canada
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Great price and very easy to order online. Will use again.

Quality
Thumbnail of user jamiem1032
Oregon
1 review
0 helpful votes
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January 26th, 2023
Verified purchase
• Updated review

I have bought 5 pairs of glasses and really enjoy them.

Had order same order twice they cancelled both and I re-ordered what I wanted.

Reason I chose this business:

You are the first I have tried to use. Been good experience. Also referred by a relative.

Reason I chose this product:

Like the looks of them, cute styles

Service
Quality
It has been great
December 29th, 2022
Verified site experience
• Previous review
Reason I chose this business:

You are the first I have tried to use. Been good experience.

Reason I chose this product:

Like the looks of them

Thumbnail of user shirleys1394
Canada
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Easy and nice to do virtual try on. Lots of selection.

Reason I chose this business:

Selection and price

Quality
Thumbnail of user christineo843
Canada
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Always great service and return policy is fantastic

Quality
Thumbnail of user crystalk323
Canada
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Super user-friendly site. Have bought glasses here in the past.

Reason I chose this business:

I know the quality of the glasses

Reason I chose this product:

I lost my other pair that I bought from here

Quality
Thumbnail of user sharonj1364
Canada
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Great set up easy to use. User friendly. Very modern

Reason I chose this business:

Friend told me

Reason I chose this product:

They look dope on me

Quality
Thumbnail of user noreenm8
Canada
3 reviews
0 helpful votes
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February 3rd, 2023
Verified purchase

Had problems may be due to my lack of technical skills or poor internet service.

Reason I chose this business:

I had ordered previously

Reason I chose this product:

Required new glasses

Quality
Thumbnail of user jeanpierreh7
Canada
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Facilité avec l'essai en ligne. Par contre le choix des grandeurs est limité.

Reason I chose this business:

Firme connue et de confiance

Reason I chose this product:

Qualité et esthétique

Quality
Thumbnail of user louisew361
Canada
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Merci de votre intérêt. J'ai commandé des lunettes sans trop savoir à quoi m'attendre mais je suis très satisfaite. Elles sont parfaites et pas cher car j'en ai juste besoin pour conduire alors c'est super.
Ils expliquent comment prendre les mesures et hop ça marche.
Merci beaucoup je vais en commander encore.

Reason I chose this business:

Facile, rapide et moins cher.

Quality
Thumbnail of user philippea35
Canada
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Après avoir commandé une première paire de lunettes de vue chez EyeBuy et pu apprécier le produit, j'ai commandé immédiatement une deuxième paire de lunettes (un autre modèle), et je suis encore plus content de la deuxième. Chaque fois, mes lunettes sont arrivées dans un emballage soigné, en 10 à 15 jours. La qualité est belle, la monture est robuste (c'est ça que ça prend, avec moi!), les verres progressifs sont excellents (meilleurs que ce que j'ai payé trois fois le même prix dans des chaînes spécialisées) et ne m'ont causé aucune difficulté d'adapation. C'est bien simple, j'oublie complétement mes lunettes quand elles sont sur mon nez. La progressivité est surprenante: c'est net à 95 % de loin (ce qui est suffisant, puisque le but était de corriger ma vision entre 20 mètres et 20 cm) et extrêmement net de près. Je suis ravi.du produit, de même que du service d'EyeBuyDirect.

Reason I chose this business:

Parce que ma première expérience avec EyeBuy a été excellente, du service au produit.

Reason I chose this product:

Parce que je suis très content de la paire que j'ai reçue ce matin. J'attendais de voir pour commander une deuxième paire.

Quality
Thumbnail of user lemonnierg
Canada
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

Grand choix, couleur fidèle aux photos, bonne qualité.

Difficile d'adapter les lunettes et la transition pourrait être de meilleure qualité
Mais très satisfaite en globalité

Reason I chose this business:

Recommandation

Reason I chose this product:

Couleur et prix

Quality
Thumbnail of user edzangq
Canada
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

Vu que j'avais deja commandé, l'experience a ete satisfaisante.J'ai hate de recevoir ma commande que j'espere a la hauteur de mes attentes.

Commande reçue dans les délais malgré la modification de la commande.
J'aurais aimé profiter du rabais que m'offrait le produit modifié, malheureusement ce n'était pas applicable j'ai du payer un montant suplementaire.

Reason I chose this business:

Experience anterieure satisfaisant.Les prix etaient interessantconsiderant avoir bénéficié des rabais de 20%.

Reason I chose this product:

Par necessite et des prix intéressants.

Quality
Thumbnail of user lineg10
Canada
1 review
0 helpful votes
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April 8th, 2023
Verified purchase
• Updated review

Je suis incapable d'appliquer le code TIME2SAVE … l'endroit où il est inscrit code promotionnel n'apparaissait pas. Alors j'ai commandé seulement une paire de lunettes pour cette fois - ci. J'ai attendu un peu mais je n'ai reçu avec aide aucun commentaire avant aujourd'hui…

Je n’ai pas reçu d’aide après avoir envoyé un message.

Reason I chose this business:

J’apprécie commander en ligne et surtout le prix des lunettes…

Reason I chose this product:

Je voulais changer de style

Service
Quality
Je suis incapable d'appliquer le code TIME2SAVE …
April 9th, 2023
Verified site experience
• Previous review
Thumbnail of user mariou15
Canada
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Site en français c'est parfait. Ce n'est pas toujours évident de choisir par rapport à l'achat de lunette chez un marchand régulier car tu ne peux pas les essayer par contre le choix est plus grand que chez le marchand régulier

Reason I chose this business:

Bon rapport qualité prix

Reason I chose this product:

Besoin de nouvelle lunette

Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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