• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user zachb423
Canada
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Hundreds of frames to choose from. Great pricing options on frames. Lenses are cheaper than other sources, but maintain quality. Shipping was faster than expected. Much satisfaction!

Reason I chose this business:

Best frame options

Reason I chose this product:

Needed a new pair

Quality
Thumbnail of user tanyah428
Canada
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

My second order. I was so happy with my first pair! Every time the frames and lenses have been perfect. Great quality and a fraction of the price compared to eyeglass shops.

Reason I chose this business:

Price and convenience

Reason I chose this product:

Time for a change of frames

Quality
Thumbnail of user abes248
Illinois
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Always an easy shopping experience; great website, excellent quality and awesome customer support. The only downside is the lack of new options and styles available.

Reason I chose this business:

Originally recommended by a friend, now has become my go-to place when shopping for new glasses.

Reason I chose this product:

Ordered some glasses that I previously liked with my updated prescription.

Quality
Thumbnail of user jocelynew3
Canada
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

So many choices, the site was easy to navigate.Was simple to plug in my prescription. My only qualm is that it said they were reflective and you can see my eyes. I recommend paying the upgrade.

Reason I chose this business:

It was Canadian

Reason I chose this product:

I need sunglasses that are prescription

Quality
Thumbnail of user terryk804
Canada
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

The experience so far has been easy, just hope they fit properly
I have purchased 2 other pairs from 2 different places and I can't wear either, for different reasons

Reason I chose this business:

Saw Zeelool and needed a Canadian company

Reason I chose this product:

Hoping I have an exce experience with your company

Quality
Thumbnail of user davidr5654
Canada
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Found nice frame, but unfortunately the lenses are far inferior to the Nikon ones in my much more expensive glasses from the Optometrist. I can't use these at all. Not for reading, not for distance.

Reason I chose this business:

Fast and inexpensive

Reason I chose this product:

Because I liked them.

Quality
Thumbnail of user suet571
Canada
1 review
0 helpful votes
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March 24th, 2024
Verified purchase
• Updated review

Its been fine i needed adjustments i was able to get close by, no biggie

Reason I chose this business:

Price point

Quality
Its been ok
February 25th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price point

Thumbnail of user raniw5
Canada
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

So far so good I received my original order and did not fit properly and I called them and I got a replacement for no cost and I did mot have to return the original product sure was an easy transaction

Service
Quality
Thumbnail of user kenishal3
Canada
1 review
0 helpful votes
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September 5th, 2023
Verified purchase
• Updated review

Good, Simple, Quick. I enjoyed that I can see my past prescription. Only negative is that you can't try on before hand which left me with a pair I don't necessarily love on myself.

Reason I chose this business:

An Instagram Ad actually worked. I saw the Delilah Frames and really liked them

Reason I chose this product:

Affordable, Enjoyed pervious purchases

Quality
Good, Simple, Quick
August 10th, 2023
Verified site experience
• Previous review

Good, Simple, Quick. I enjoyed that I can see my past prescription

Reason I chose this business:

An Instagram Ad actually worked. I saw the Delilah Frames and really liked them

Reason I chose this product:

Affordable, Enjoyed pervious purchases

Thumbnail of user dlm79
California
1 review
0 helpful votes
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February 14th, 2024
Verified purchase
• Updated review

I am over the top happy with my new pair of Ray-Ban's. The same pair, at my optometrist office, was at a 50%+ higher price point.

I had made a mistake entering my prescription! It was not until they were being shipped that I realized. The customer service agent simply sent me a return postage, no questions asked. I was able to re-order them correctly at no extra charge.

Reason I chose this business:

Absolute best price and service!

Reason I chose this product:

I saw the frames at my optometrists office however at a much higher price!

Service
Quality
I would really appreciate photos of models wearing...
January 17th, 2024
Verified site experience
• Previous review

I would really appreciate photos of models wearing the ray-ban brand! Thanks or asking!

Reason I chose this business:

Absolute best price and I have ordered before!

Reason I chose this product:

I saw the frames at my optometrists office however at a much higher price!

Thumbnail of user mariejoser2
Canada
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Good Price, love the fact that you can try them with the camera.

The frame is smaller than I expected and temples are long, the temples tips not curved so they don't fit well.

Reason I chose this business:

Lower price

Reason I chose this product:

I like the model

Quality
Thumbnail of user leilabjne
Canada
1 review
0 helpful votes
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September 7th, 2023
Verified purchase
• Updated review

Easy peasy, the customer service was amazing after my husband's glasses broke one week after receiving it. We got a replacement, no cost, only shipping.

The customer service was excellent.

Reason I chose this product:

Size and style

Service
Quality
Easy peasy
July 14th, 2023
Verified site experience
• Previous review
Reason I chose this product:

Size and style

Thumbnail of user donnad2691
Canada
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

Awesome service. Always willing to help and make things right. So refreshing to see their level of customer service is really about making the customer happy. Great job folks

Reason I chose this business:

Repeat customer

Reason I chose this product:

Great quality and great prices

Service
Quality
Thumbnail of user jenniferk2608
Canada
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Getting new prescription eyeglasses was easy and a smoother shopping experience than I anticipated

Reason I chose this business:

Friend recommended yhou

Quality
Thumbnail of user alanf615
Canada
1 review
0 helpful votes
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July 4th, 2023
Verified purchase
• Updated review

Shopping was easy, however I spoke to a customer service representative to add chromatic lenses and paid for it, but when I received my glasses they were not chromatic.

Reason I chose this business:

Seen online

Reason I chose this product:

Price was good

Quality
Eyeglass shopping made easy
June 4th, 2023
Verified site experience
• Previous review
Thumbnail of user andrep187
Canada
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Same great experience as always. Although my coupon was wiped from my cart and I almost checked out without it being properly applied after I had previously confirmed it.

Reason I chose this business:

Continued to use them for several years! Love the affordable but stylish options

Reason I chose this product:

Trying some new styles out

Quality
Thumbnail of user robertm6186
Canada
2 reviews
0 helpful votes
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April 16th, 2023
Verified purchase

Easy to walk though. It was very easy to place the order for my husband's sunglasses. We got his regular everyday glasses here and were very pleased as well.

Reason I chose this business:

Looking for a Canadian company most seem to be in the US.

Reason I chose this product:

My husband needed new glasses. He lost his.

Quality
Thumbnail of user jessn25
Canada
11 reviews
34 helpful votes
  • Send Message
May 13th, 2020

I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. This site is similar to clearly.ca but I found that Clearly doesn't offer different sizing options whereas Eye Buy Direct does, something that I really love. Eye Buy Direct works mostly the same as clearly.ca, as you shop you can actually virtually try on glasses, input in your prescription if you have one and there's always amazing BOGO deals! Every single time I've shopped with Eye Buy Direct I've gotten a BOGO deal, it's incredible.

Another thing that surprised me was their customer service. I wrote a review about a pair of glasses that unfortunately were just super uncomfortable to wear and they reached out to me via email almost immediately asking if I wanted to exchange or even a refund! That level of service is top-notch. I recommend this site fully if you're someone who has their prescription and is looking for a fashionable pair of glasses or sunglasses. One thing I want to point out is their shipping time. You have to keep in mind that it takes time to actually make your lenses, especially if you have a prescription! Every prescription is different so it could take up to 2 weeks to ship, but once it has shipped it doesn't take long to receive it.

Thumbnail of user caroln1409
Texas
1 review
0 helpful votes
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November 17th, 2023
Verified purchase
• Updated review

I purchased the glasses to have the frame and had my optometrist put in my prescription. They are sturdy and fit perfectly. I am very pleased with this purchase.

Reason I chose this business:

Because I found a pair of frames I like.

Reason I chose this product:

I found what I've been looking for.

Quality
It is not difficult to follow
October 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because I found a pair of frames I like.

Reason I chose this product:

I found what I've been looking for.

Thumbnail of user victoriad763
Canada
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Was great service, my prescription was spot on even the progressive ones. Excellent prices, affordable and delivered within two weeks. I was amazed and will shop there again

Reason I chose this business:

Friend/ google

Reason I chose this product:

Need glasses and at the stores are too expensive

Products used:
Eye glasses, progressive glasses and sunglasses

Service
Value
Shipping
Quality
Thumbnail of user craigh241
Canada
2 reviews
0 helpful votes
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March 21st, 2023
Verified purchase
• Updated review

Vision isn't completely sharp for reading & distance. I will recheck Rx with doctor to make sure I entered correct values on order. I will reorder if needed.

Reason I chose this business:

Has prev pair and am pleased with them

Reason I chose this product:

Looked great

Quality
Good enough
February 24th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Has prev pair and am pleased with them

Reason I chose this product:

Looked great

Thumbnail of user jenniferg1975
Canada
2 reviews
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

This is my favourite place to buy glasses, you get exactly what you're looking for at amazing prices. My $250/2years vision benefits get me 4-5 pairs.

Reason I chose this product:

Great deals

Quality
Thumbnail of user roshanif
Canada
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase

I bought a pair of glasses and when they came they didn't fit my face properly so I messaged their customer service and it was extremely easy to get another pair that fit me really well.

Reason I chose this business:

I found it on google and saw frames I liked for affordable prices

Reason I chose this product:

Lots of good reviews and pictures of people wearing the glasses

Service
Quality
Thumbnail of user briang1942
Canada
1 review
0 helpful votes
  • Send Message
June 13th, 2023
Verified purchase
• Updated review

Prices are good but quality of the product is not great. I upgraded my son's lenses and they don't look upgraded to me. I think the upgrade was a waste of money.

Reason I chose this business:

Price and I am a previous client

Reason I chose this product:

Frames looked good

Quality
Easy to order and great prices
April 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous client

Reason I chose this product:

Liked the look

Thumbnail of user lynny73
Canada
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

A little difficult to find the appropriate size even after entering my perimeters.
Should have free shipping like other companies. If you offer a discount to then charge shipping what's the point

Reason I chose this business:

Price and selection

Should have free shipping like other companies. If you offer a discount to then charge shipping what's the point

Reason I chose this product:

Price and selection. I was disappointed that I received all these discount codes and I could use none of them. I had to go through the chat to get one.
Should have free shipping like other companies. If you offer a discount to then charge shipping what's the point

Service
Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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