• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,893 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user deannaw227
Mexico
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Great selection of frames at a very good price. It was neat how you could see what they looked like on you before purchasing.

Reason I chose this business:

Canadian company

Reason I chose this product:

Needed new glasses

Quality
Thumbnail of user sarar776
Canada
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Great to find this website and love the live chat option, just your Virtual camera never works just keep loading, please fix that

Reason I chose this product:

Great products and variety

Quality
Thumbnail of user geoffreyk61
Canada
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Very easy, straight forward. I like that you can virtually try on the glasses. Great! My new glasses fit perfectly. I'm pleased! Thanks!

Reason I chose this business:

Good value for the money.

Reason I chose this product:

Style and suitability

Quality
Thumbnail of user emmanueller6
Viet Nam
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Tried it back in 2021, was very satisfied and buying again now in 2023 since I broke my pair of glasses while skiing.

Reason I chose this business:

Less complicated than going to the optometrist for which you need a brand new prescription although your eyes have the same results for many years

Reason I chose this product:

1. Sunglasses with vision: wanted to try those for a long time
2. Pair of regular glasses: exactly the same I bought en 2021 but broke at impact. :(

Quality
Thumbnail of user nileshr8
Canada
1 review
0 helpful votes
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April 18th, 2023
Verified purchase
• Updated review

Great end to end interaction. But eye glasses selection even with real time wear sometimes its deceptive. Doesn't give u an accurate look

Great!!!

Reason I chose this business:

Choice that fits me

Reason I chose this product:

Quality and stylish

Service
Quality
Great end to end interaction
April 22nd, 2023
Verified site experience
• Previous review

Great end to end interaction. But price gone up!

Reason I chose this business:

Choice that fits me

Reason I chose this product:

Quality and stylish

Thumbnail of user lyndac184
Canada
2 reviews
0 helpful votes
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May 16th, 2023
Verified purchase
• Updated review

Was very easy to navigate the site, try on and purchase, I'm very impressed with my first time ordering prescription glasses online

Reason I chose this business:

I liked the glasses and being on disability the price was right

Reason I chose this product:

I needed new glasses and these ones seem to be good

Quality
Was very easy to navigate the site, try on and purchase
April 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

I liked the glasses and being on disability the price was right

Reason I chose this product:

I needed new glasses and these ones seem to e good

Thumbnail of user audreyb140
Canada
3 reviews
9 helpful votes
  • Send Message
April 11th, 2023
Verified purchase
• Updated review

The glasses I ordered were terrific but they cut into my face. The fellow made everything right for me. Would definitely recommend.

Great service!!

Reason I chose this business:

It was recommended online

Reason I chose this product:

I need a pair of glasses.

Service
Quality
I needed help to apply a discount which I didn't like
April 12th, 2023
Verified site experience
• Previous review

I needed help to apply a discount which I didn't like. I could not confirm what I actually bought - I could only pay for it. It would have been nice if I could see what the final price would be for a top end pair of glasses, with the discounts. At this point, I don't even know what I paid for.

Reason I chose this business:

It was recommended online

Reason I chose this product:

I need a pair of glasses.

Thumbnail of user wayneg476
Florida
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Great selection, easy to order, the try me on feature was very helpful in my decision. It was an overall pleasant experience

Reason I chose this business:

Being on a fixed income and very little money to spend, your product was the best affordable option available to me.

Reason I chose this product:

My choice was for comfort, the temple size will work well with my hearing aids and what I choose offered a better option to what I have been wearing. This product configuration also allows others to see my face with less emphasis on my eyeglass frames.

Quality
Thumbnail of user jacqueliner835
Mexico
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Great choices and easy to buy. Loved how you could try on the glasses instead of having to download a pic.

Reason I chose this business:

Heard about it from friend

Reason I chose this product:

Lost my prescription sunglasses

Quality
Thumbnail of user jenniferx683
Canada
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

I've ordered 5 pairs of glasses and all of them have been amazing quality. They scratch easy is my only issue.

Reason I chose this business:

Because your website is the best and the cheapest

Reason I chose this product:

Because i've bought them in the past and these are my fav

Service
Quality
Thumbnail of user edwardd750
Canada
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

It was amazing to try on virtually and all the glasses I bought fit perfectly! They were affordable and great quality!

Reason I chose this business:

Candian company, the return process if i have any issues, affordable glasses

Reason I chose this product:

They seemed to look good on the virtual check

Quality
Thumbnail of user ronaldd949
Canada
1 review
0 helpful votes
  • Send Message
August 2nd, 2023
Verified purchase

Your service was prompt and efficient. There is a problem with my order which I am sorting out your team.

Reason I chose this business:

Good prices

Service
Quality
Thumbnail of user megany236
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

So many frames to choose from!
All of the frames I got were great except one was too small. Didn't get a response from customer service about it.

Reason I chose this business:

Because it's the best

Reason I chose this product:

Wanted something cool and retro as well as a standard pair of everyday glasses

Service
Quality
Thumbnail of user lucya218
Canada
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

You guys are my favorite eyeglass makers and I talk from experience. I tried pretty much every company online and only your glasses fit right away.

Reason I chose this business:

Very positive past experiences

Reason I chose this product:

Quality and price was appealing.

Quality
Thumbnail of user rinaldoj4
Canada
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

Arrived in time. This is my third pair from you and I am very satisfied with your products and service

Service
Quality
Thumbnail of user jennifert2303
Canada
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

Had a great experience with eyebuydirect - good pricing, fast shipping, and great fit! Would definitely recommend them to other buyers.

Reason I chose this business:

Google search, good prices & shipping & sale offer

Reason I chose this product:

Nice style for great price

Quality
Thumbnail of user kend512
Canada
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase
• Updated review

Quick and easy to order. Some confusion on my pupil distance but excellent customer service to get that figured out.

Reason I chose this business:

Referred by my daughter

Reason I chose this product:

Fair pricing

Quality
Very simply designed, easy to follow
February 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Referred by my daughter

Reason I chose this product:

Fair pricing

Thumbnail of user danield2218
Canada
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

First time buying online. Lots of choices, fun easy experience. So far so good, cant wait to receive my glasses

Reason I chose this business:

I was referred by a friend who was happy with his glasses and service.

Reason I chose this product:

Better selection and prices than in store.

Service
Quality
Thumbnail of user thomasr2031
North Carolina
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

My total showed $130 but when I checked out it was $187? The glasses were great and I received them in just a short time after I ordered.

Quality
Thumbnail of user roxanam62
Canada
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Not as much selection as I was hoping. Frames were fairly good, but lens options seemed a bit limited if you have a smaller budget for benefits.

Quality
Thumbnail of user olayu
Canada
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

There are so many options to choose from.
I've been buying my family's eyes ware from here for a long time, very easy to use the website.

Reason I chose this business:

Is the only place I buy my eyewear.

Reason I chose this product:

I like the huge variety of frames and discount code price is good.

Quality
Thumbnail of user haydenb110
Canada
1 review
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase
• Updated review

Hard to add prescription or find past orders on the website, but the glasses are good and arrived quickly.

Reason I chose this business:

Used it before

Reason I chose this product:

My glasses broke

Quality
Hard to add prescription or find past orders
February 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Used it before

Reason I chose this product:

My glasses broke

Thumbnail of user dinac168
Canada
2 reviews
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase
• Updated review

I ordered prescription progressive lenses and unfortunately the reading portion isn't clear. I will be returning which is inconvenient.

Reason I chose this business:

I wanted ease of purchase

Reason I chose this product:

I liked how the frames looked

Quality
I was unable to change the frame size once I chose...
April 14th, 2023
Verified site experience
• Previous review

I was unable to change the frame size once I chose them,

Thumbnail of user archieg49
Canada
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

GREAT glasses frameless with brown tint and all the extras, transition too, cost under $400.
WHAT A DEAL!
As soon as they're in stock I'll order a platinum pair with blue lenses.

Reason I chose this business:

Quality product with affordable pricing

Reason I chose this product:

Frameless glasses with all the options

Quality
Thumbnail of user alyssai43
Canada
1 review
0 helpful votes
  • Send Message
September 7th, 2023
Verified purchase

Good choices and directions with follow up. I appreciated the emails to make sure the order was correct.

Reason I chose this business:

Previous client

Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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