• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user davew1145
Canada
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

Excellent experience! Customer support helped me add transitions to my order and didn't delay the process!

Reason I chose this business:

Like the choices

Reason I chose this product:

Wanted to try transitions

Service
Quality
Thumbnail of user lyndat153
Canada
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Product as advertised, good customer service & info. Progress of order relayed. Delivery quick. With easy tracking!

Reason I chose this business:

Canadian supplier. Reputable & product I wanted.

Reason I chose this product:

First online experience. PRICE FOR SURE!
Hopefully satisfied & will buy again.

Quality
Thumbnail of user mariac3188
Panama
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

It was quick and easy, although my lenses aren't as good as I had hoped they would be, but they are a bit complicated and I do understand this.

Reason I chose this business:

It was recommended to me by my daughter

Reason I chose this product:

I need new sun glasses and your frames are very nice

Quality
Thumbnail of user janetq568
Canada
1 review
0 helpful votes
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July 15th, 2023
Verified purchase
• Updated review

I received quick answers to my questions, and shopping was easy. I like that they had all my previous RXs on file to choose from!

Reason I chose this business:

I always buy from them.

Reason I chose this product:

It was on my wish list and needed a new pair.

Quality
Excellent Service
March 2nd, 2023
Verified purchase
• Previous review

So easy to use! I love the fact that you just upload a picture of yourself and try all the frames you want in order to pick your favourite!

Reason I chose this business:

Been using them for 6 years now, great prices.

Reason I chose this product:

Lost my sunglasses

Quality
Thumbnail of user deirdrel55
Canada
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

It's just so easy... Maybe TOO easy. I've just purchased my 3rd pair of glasses in just a few months.

Reason I chose this business:

Selection and zero pressure.

Reason I chose this product:

Just because I wanted a new look.

Service
Quality
Thumbnail of user roosmariv
Canada
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

My glasses are beautiful. The px is great. I love them and I am extremely happy with the service.

Reason I chose this business:

Happy with them in the past

Reason I chose this product:

What I need

Service
Quality
Thumbnail of user amandan1094
Canada
1 review
0 helpful votes
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October 18th, 2023
Verified purchase
• Updated review

Measuring your pupillary distance is really easy with their video, but the try-on feature did not work. Overall, still a positive experience.

Reason I chose this business:

A friend recommended it.

Reason I chose this product:

It was just what I was looking for.

Quality
The test was great but the try-on feature did not work
September 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

A friend recommended it

Reason I chose this product:

It was just what I was looking for.

Thumbnail of user mannys44
Canada
2 reviews
4 helpful votes
  • Send Message
March 10th, 2023
Verified purchase

Thank you for the savings! Very few sites that offer prescription sunglasses that are stylish ands great savings

Reason I chose this business:

Lack of insurance. Cost savings

Reason I chose this product:

Price and need

Quality
Thumbnail of user donm1019
Canada
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

So far so good. This is my 2nd order, over the years, and both times I've been very satisfied both times.
Ordering was easy and delivery was fast.

Reason I chose this product:

Style & price

Quality
Thumbnail of user melissaf1356
Canada
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

I am a very happy camper! This is the third pair of glasses I have ordered from eyebuy direct and I am always very pleased. I love my new glasses.

Reason I chose this business:

New glasses great prices and quality

Quality
Thumbnail of user wendyb767
Canada
2 reviews
0 helpful votes
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June 9th, 2023
Verified purchase
• Updated review

It was easy to try on the samples and pick what I liked. The perscription was excellent, and the fit outstanding too!

Quality
It had good discounts?iiii.l?
May 13th, 2023
Verified site experience
• Previous review
Thumbnail of user svetlanar30
Canada
1 review
0 helpful votes
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August 17th, 2023
Verified purchase
• Updated review

This is my 3rd order so far and I love this site and choice of frames and lenses! Good quality and variety of frames, love discount codes and perks!

Reason I chose this business:

Was given a 50% discount on complete pair.

Reason I chose this product:

Love the frames I chose!

Service
Quality
My fabolous new glasses
July 2nd, 2023
Verified purchase
• Previous review

Like the choice of frames and lenses. My order came in the timely matter. Like the perks. The only issue I have it's that I'm not able to use some of the discount codes emailed to me periodically, only the ones in "my perks".
I still plan to order in the future!

Reason I chose this business:

Sale going on now on frames, wish I could use promo code too! Understand it doesn't apply to sale. Maybe you could allow it in the future?

Reason I chose this product:

I like the frame and need a pair that can combine as a regular and sun glasses.

Service
Quality
Thumbnail of user briana1534
California
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Fast service and delivery. Very pleased with my purchase of new prescription progressive lense eyeglasses.

Reason I chose this product:

Inexpensive

Quality
Thumbnail of user wolfgangp20
Canada
1 review
0 helpful votes
  • Send Message
April 24th, 2023
Verified purchase

Quick and efficient service, selection of frames is overwhelming so take your time. Very pleased with
My new glasses. Thhank you.

Reason I chose this business:

Checked other dealers, yours is #1

Reason I chose this product:

Need new glasses

Quality
Thumbnail of user carolw2326
Canada
1 review
0 helpful votes
  • Send Message
January 13th, 2024
Verified purchase

Lots of choices and good prices. I've purchased several pairs from Eyebuydirect!

Quality
Thumbnail of user michelek553
Canada
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

Great experience 😁 Plenty of variety, great prices and excellent delivery times!

Service
Quality
Thumbnail of user scottg1749
Canada
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Good great! It was easy and quick for me to pick a new pair of glasses and arrived in 7 days

Reason I chose this product:

Kid broke my last pair

Quality
Thumbnail of user emmak434
Canada
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Easy to sort into the styles I know look good on me and trying them on first is amazing.

Reason I chose this business:

I have been shopping with EBD for years and have yet to have a bad experience.

Reason I chose this product:

Super cute and affordable as always.

Quality
Thumbnail of user denisf96
Canada
1 review
0 helpful votes
  • Send Message
December 14th, 2023
Verified purchase
• Updated review

Would definitely recommend site to family and friends. Will buy more glasses from your site.

Reason I chose this product:

Needed and you are a Canadian site

Ok experience
November 19th, 2023
Verified site experience
• Previous review
Thumbnail of user brentt184
Canada
1 review
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

Easy, user friendly. Not difficult to browse, select, and order.

Reason I chose this business:

One day sale

Reason I chose this product:

Reordering previous well loved frames

Quality
Thumbnail of user teresak727
Canada
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

It is hard for me to pick out new frames. The "Try it on " feature is really nice.

Reason I chose this business:

Purchased before. Good experience

Reason I chose this product:

My glasses broke and I needed a new pair

Quality
Thumbnail of user dann725
Canada
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

The site was very easy to navigate. Prices are great for what you get My prescription was perfect.

Quality
Thumbnail of user michaelh6643
Canada
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Easy as pie hoss, again it was awesome, this is why I order from here over and over

Reason I chose this business:

Intermediate lens brah

Quality
Thumbnail of user irvinw24
Canada
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Love the deals! I paid less for my Rx Raybans than regular glasses at the shops in town!

Reason I chose this business:

Designer sale!

Reason I chose this product:

Raybans… says it all

Quality
Thumbnail of user emeraldharbourf
Canada
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Love my glasses and they were a really good price. Was so surprised at how quickly they arrived!

Reason I chose this business:

The site was user friendly and prices were reasonable.

Reason I chose this product:

Loved colours and style of frames. Polished yet trendy!

Quality

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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