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    Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3
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Instant Feedback

6,893 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

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Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

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Reviews (924)

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customer service (199)
Thumbnail of user emeraldharbourf
Canada
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Love my glasses and they were a really good price. Was so surprised at how quickly they arrived!

Reason I chose this business:

The site was user friendly and prices were reasonable.

Reason I chose this product:

Loved colours and style of frames. Polished yet trendy!

Quality
Thumbnail of user peterp1535
Canada
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

I started out with buy one get one free with code FLWRPWR. I ended with 1 pair I'm not sure will work for me. So I'm not sure.

Reason I chose this product:

I fell and broke my glasses

Quality
Thumbnail of user norined7
Canada
1 review
0 helpful votes
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December 26th, 2023
Verified purchase
• Updated review

Platform super easy to navigate! Love the filters and options for lenses.

Reason I chose this business:

Platform super easy to navigate!

Reason I chose this product:

Style, price, lens options

Quality
Platform super easy to navigate!
November 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Platform super easy to navigate!

Reason I chose this product:

Style, price, lens options

Thumbnail of user rohnnya
Canada
1 review
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

Easy. Found what I wanted. Checkout was a breeze. Glasses were delivered in less than a week.

Reason I chose this business:

Heard of them from a friend.

Reason I chose this product:

I have a similar pair and like them.

Quality
Thumbnail of user teresai247
Canada
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Very easy if you know what you want. Fast shipping. Will be buying from EyeBuyDirect again. A-plus

Quality
Thumbnail of user tobyc117
Canada
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Wow! Ever so easy! And love that you add a charity to help at payment! You rock!

Reason I chose this business:

I had a promo code.

Reason I chose this product:

The heart frames are adorable in red!

Quality
Thumbnail of user ingaf5
Canada
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

I would have liked a "remember and compare" option, but everything I wanted to know was accessible.

Reason I chose this business:

Best virtual try on of the few I tried

Reason I chose this product:

Titanium. Appearance.

Service
Quality
Thumbnail of user dg456
Canada
2 reviews
0 helpful votes
  • Send Message
December 13th, 2023
Verified purchase

Awesome… no problem as usual. Reception was faster than expected.

Reason I chose this business:

Replacement

Reason I chose this product:

Like the product/frame

Quality
Thumbnail of user wayneq127
Canada
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Awesome options to choose from. Was able to settle on 2 that were in my budget

Reason I chose this business:

Affordable and luxurious

Reason I chose this product:

Fit my style perfectly

Quality
Thumbnail of user rosij1
Canada
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Very good service. The glasses arrived before the indicated date and were amazing. I like it.

Reason I chose this business:

I already are a client.

Service
Quality
Thumbnail of user tammyw833
Canada
2 reviews
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase
• Updated review

Really good so far..., loved my glasses, one pair a little smaller than expected, but good

Reason I chose this business:

Researched online

Quality
Really good so far
May 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Friend recommended

Thumbnail of user briang2029
Canada
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Great company who backs up their product 100% and provides an extremely great set of glasses!

Reason I chose this business:

Easy to use and order from.

Reason I chose this product:

Previous experience.

Quality
Thumbnail of user jolantay
Canada
1 review
0 helpful votes
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May 30th, 2023
Verified purchase
• Updated review

The service and price were good, but the quality of glasses not so much (looks cheap)

Reason I chose this business:

The service and price were good, but the quality of glasses not so much (looks cheap)

Reason I chose this product:

Prefer not to answer

Quality
So far, so good
May 5th, 2023
Verified site experience
• Previous review
Thumbnail of user rafaelag13
Canada
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

Was a good experience with a try on option makes things easy and quick to shop

Reason I chose this business:

Because I don't have to go to the store and is quick

Reason I chose this product:

My brother needs a new pair of glasses

Service
Quality
Thumbnail of user sarar767
Canada
1 review
0 helpful votes
  • Send Message
April 30th, 2023
Verified purchase

First time on line shopper - took my time - still made mistakes - glasses came and are great.

Reason I chose this business:

A friend suggested

Service
Quality
Thumbnail of user ellena239
New York
2 reviews
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

LOVE EYEBUY - there is nothing not to love about this company - great glasses and an iron clad guarantee.

Reason I chose this business:

All glasses great so far

Reason I chose this product:

All glasses great so far

Service
Quality
Thumbnail of user weldont15
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2023
Verified purchase
• Updated review

I am satisfied with my purchase. I have bought before.

Reason I chose this business:

Loyal customer

Reason I chose this product:

Value for money

Service
Quality
Read my live chat record
November 10th, 2023
Verified site experience
• Previous review

Read my live chat record. I had a terrible experience. After all the purchases i have made i am extremely disappointed.

Reason I chose this business:

Loyal customer

Reason I chose this product:

Value for money

Thumbnail of user robertq635
California
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

Great products and excellent customer service and very knowledgeable agent

Reason I chose this business:

We have used Zenni in the past but this site came up

Reason I chose this product:

Needed glasses

Service
Quality
Thumbnail of user helenew206
Canada
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase
• Updated review

Easy, fast delivery. Perfect cheap eyewear.
Web site is very good and easy to navigate.

Reason I chose this business:

Couldn’t find smaller frames on other sites

Reason I chose this product:

What I was looking for

Quality
Had problems finalizing my purchase almost canceled
September 29th, 2023
Verified site experience
• Previous review
Thumbnail of user jodyz35
Canada
1 review
0 helpful votes
  • Send Message
September 24th, 2023
Verified purchase

The whole pieces was easy and quick, and I really love both pair of glasses.

Reason I chose this business:

Recommended by a friend.

Reason I chose this product:

Like the styles and prices.

Service
Thumbnail of user nouru
Canada
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

The glasses are very good sunglasses and deserve the money I spent to purchase them.

Reason I chose this business:

I have been acustmer for long time to you and I know you are the best in this field.

Reason I chose this product:

I like these two frames so much and I have decided to buy them as agists to my relatives when I travel may be this month September to Egypt.

Service
Quality
Thumbnail of user alany170
Canada
1 review
0 helpful votes
  • Send Message
August 26th, 2023
Verified purchase

Easy site to navigate and prices were good. Able to find glasses that suited me.

Reason I chose this product:

Liked the style

Quality
Thumbnail of user gilliang105
Canada
1 review
0 helpful votes
  • Send Message
November 25th, 2023
Verified purchase
• Updated review

Easy experience, fun to see how the glasses look on your face.

Reason I chose this product:

Good quality!

Quality
Problem with confirmation code being sent to the wrong...
November 7th, 2023
Verified site experience
• Previous review

Problem with confirmation code being sent to the wrong email on an existing account

Thumbnail of user natalied597
Canada
1 review
0 helpful votes
  • Send Message
August 8th, 2023
Verified purchase

Thank you for everything. Great experience, staff support is excellent. Keep up the great work.

Quality
Thumbnail of user jasonl1507
Canada
2 reviews
0 helpful votes
  • Send Message
August 8th, 2023
Verified purchase

Quick and easy. Took a while to ship but once it shipped it arrived quickly.

Reason I chose this business:

Family member referral

Reason I chose this product:

Needed glasses

Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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