• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user tisas9
Canada
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Always easy and quick. The website is great and customer service, if needed, is excellent.

Reason I chose this business:

Used it before and was very satisfied

Reason I chose this product:

Needed new glasses

Service
Quality
Thumbnail of user jimv676
Canada
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Process is fine the quality of the product is poor. The lens are not very good at all.

Reason I chose this business:

Because of the detail on your site. Made it easier to choose

Reason I chose this product:

Size & style

Quality
Thumbnail of user jeanmarcs6
Canada
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Convenient and fast. Good price. Will recommend to friends and family

Reason I chose this business:

Past experiences were good

Quality
Thumbnail of user marks6285
Canada
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

So far it's great! Hubby loves his new glasses. Great quality.

Reason I chose this business:

I was referred

Reason I chose this product:

Needed them

Quality
Thumbnail of user crabbycomputersc
Canada
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

A little confused about sizing but they needed little adjustments

Reason I chose this business:

Bought before

Reason I chose this product:

I like them

Service
Quality
Thumbnail of user lynnd710
California
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Easy and inexpensive, great product and the service and after sale service was amazing…

Reason I chose this business:

Beautiful glasses, less expensive

Reason I chose this product:

Need glasses quickly

Service
Quality
Thumbnail of user shirleym1530
Canada
1 review
0 helpful votes
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September 16th, 2023
Verified purchase
• Updated review

Everything from shopping, price and fast delivery was awesome. Love my new glasses

Reason I chose this business:

Love their price

Reason I chose this product:

Broke my glasses so needed a new pair

Quality
Shopping was great, website easy to use
August 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Love their price

Reason I chose this product:

Broke my glasses so needed a new pair

Thumbnail of user bagabonesbassetss
Canada
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

I needed to add another pair of glasses to my order

Reason I chose this business:

My husband needed glasses

Reason I chose this product:

My husband liked them

Quality
Thumbnail of user jamiez61
Canada
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

Was great, easy to navigate not hard to make a decision

Reason I chose this product:

Looked good

Quality
Thumbnail of user christinap796
Canada
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Nice and easy! I love my lenses and they fit great

Reason I chose this business:

Because of the price and lense selection

Reason I chose this product:

Price and style

Quality
Thumbnail of user margitf4
Canada
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Great site- easy to use- looking forward to getting the glasses

Reason I chose this business:

Prices were resonable

Reason I chose this product:

Good range of selection

Quality
Thumbnail of user reynoldr8
Canada
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Very easy shopping and very good service and delivery was fast as always!

Reason I chose this business:

Better price

Quality
Thumbnail of user elaineu30
Canada
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

Takes time to learn to navigate the site. By the time I finished shopping I was familiar with it.

Reason I chose this business:

A friend at work suggested I try it.

Reason I chose this product:

Liked the look of the frames. Very masculine.

Quality
Thumbnail of user rumbolt.hm
Canada
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Easy, glasses are nice and good quality. Been wearing them everyday, love the shape.

Reason I chose this business:

I like the frames

Reason I chose this product:

I need to see lol

Service
Quality
Thumbnail of user vladimirk132
Canada
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Shopping was easy, prescription matches well. Like that we were given updates on the process

Reason I chose this business:

Dont have insurance

Quality
Thumbnail of user johannaa80
Canada
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Item is as described - well made. Not flimsy or cheap looking. Very happy with them

Reason I chose this business:

Had what I was looking for

Reason I chose this product:

Need a new pair

Quality
Thumbnail of user shaylat24
Canada
1 review
0 helpful votes
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September 11th, 2023
Verified purchase
• Updated review

Everything is always perfect,
My glasses are fantastic

Reason I chose this business:

Always have always will

Quality
Perfect every order!
July 30th, 2023
Verified purchase
• Previous review

Been using eyebuy for my entire family since 2012!

Reason I chose this business:

It's amazing and this is my at least 20th pair!

Reason I chose this product:

They are always perfect

Quality
Thumbnail of user carolyne457
Canada
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Thank you so much for providing this service - easy to order and quick delivery

Reason I chose this business:

Price, quality and convenience

Reason I chose this product:

Because of BOHO sale

Quality
Thumbnail of user helena941
Canada
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase
• Updated review

I found Eyebuydirect great to deal with….very quick to follow up with my order.

Reason I chose this business:

I wanted titanium frames

Reason I chose this product:

Seems to be what I’m looking for.

Found the prescription area short of spaces…
April 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I wanted titanium frames

Reason I chose this product:

Seems to be what I’m looking for.

Thumbnail of user zohram7
Canada
1 review
0 helpful votes
  • Send Message
September 9th, 2023
Verified purchase

Easy and user-friendly. Customer service was efficient as well.

Service
Quality
Thumbnail of user virginiab1211
Canada
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

Had a a hard time but I am old, using technology can be a challenge.

Reason I chose this business:

Bought before

Reason I chose this product:

Like the weight and colour

Quality
Thumbnail of user dafydc
Canada
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Good selection, amazing prices. Best service online.

Reason I chose this product:

Style and price

Quality
Thumbnail of user wendyq61
Canada
1 review
0 helpful votes
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September 6th, 2023
Verified purchase
• Updated review

Good service, positive fit of glasses...love the transitions..

Reason I chose this business:

Canadian funds

Reason I chose this product:

Liked the large style.

Quality
Mostly positive
August 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Canadian funds

Reason I chose this product:

Liked the large style.

Thumbnail of user kevinl2526
Canada
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

It has been a very good process. Easier than originally anticipated.

Reason I chose this business:

Selection, pricing and convenience

Reason I chose this product:

Needed a new pair of seeing glasses

Service
Quality
Thumbnail of user davidv1878
Canada
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase
• Updated review

I like the product wish it was in better shape. But that's why i guess it was cheaper

Reason I chose this business:

Online shopping and comparison

Reason I chose this product:

More quality frames and better price

Quality
Will let you know when i receive them
March 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Online shopping and comparison

Reason I chose this product:

More quality frames and better price

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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