• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user erict1317
Canada
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

I'm disappointed that you don't have my previous history any more.

Thumbnail of user mikem4366
Canada
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Website was easy to work with! Hoping for a good fit when they arrive.

Reason I chose this business:

Referral from daughter-in-law

Reason I chose this product:


Similar to previous eyewear

Quality
Thumbnail of user nicholasu24
Canada
2 reviews
0 helpful votes
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August 18th, 2023
Verified purchase

A little convoluted trying to find sizes but otherwise an easy process

Reason I chose this business:

Recommended by a friend and the price is excellent!

Quality
Thumbnail of user sandrag2496
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Super customer service great style fast delivery great quality

Reason I chose this business:

Because we can use debit/credit card

Reason I chose this product:

To have 2 extra style

Quality
Thumbnail of user lilianam128
Canada
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Great products for value, customer service was wonderful

Service
Quality
Thumbnail of user gudnis
Netherlands
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Great service good eyeglasses on good price.
Quick shipping.

Reason I chose this business:

Great service!

Reason I chose this product:

Great service!

Quality
Thumbnail of user donovanv7
Canada
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

The whole process ordering online was very was good

Quality
Thumbnail of user lauragt
Canada
2 reviews
0 helpful votes
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August 18th, 2023
Verified purchase

Fast shipping, great glasses, compliments abound! Yay!

Reason I chose this business:

Great looking glasses at great prices.

Reason I chose this product:

Just loved the leopard print glasses!

Quality
Thumbnail of user cindyo242
Arizona
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Easy to browse and purchase and order and chat when had an inquiry.

Reason I chose this business:

Excellent pat experience

Reason I chose this product:

Looking for a different type of frame

Service
Quality
Thumbnail of user angiem276
Canada
2 reviews
0 helpful votes
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March 22nd, 2023
Verified purchase

Easy to use good selection fast delivery good prices

Reason I chose this business:

Returning customer

Reason I chose this product:

Color and style

Quality
Thumbnail of user ryani188
Canada
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

#1 easy to order, I will order again………………………………………,,,,,,,,,,,,,,,,,,,,,,,

Reason I chose this business:

Recommend by friend

Reason I chose this product:

Good selection

Quality
Thumbnail of user olenaa6
Canada
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Love that service. It is so easy to order glasses and very good prices. Thanks!

Reason I chose this business:

Reference from my sister

Reason I chose this product:

I need glasses

Quality
Thumbnail of user robinh1199
Canada
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Web site was great and simple to use! I can now se!

Reason I chose this business:

Recommended by my wife.

Quality
Thumbnail of user margk5
Canada
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

The selection was really good and was easy to navigate the site

Reason I chose this product:

Liked the frames

Service
Quality
Thumbnail of user shirleyo710
Canada
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Quick and easy. I had cancelled one pair but you sent both pairs.

Reason I chose this business:

Have used them in the past many times

Reason I chose this product:

I need new glasses I had a cataract removed

Service
Quality
Thumbnail of user michelo23
Canada
1 review
0 helpful votes
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August 7th, 2023
Verified purchase
• Updated review

Very polite and helpful. Satisfactory service. The glasses are comfortable.

Very polite and willing to satisfy clients.

Reason I chose this product:

Need glasses fast and pretty

Service
Quality
I like almost everything
July 30th, 2023
Verified site experience
• Previous review

I like almost everything. But I don't like the "try on". I suggest the Zenni kind of Try On.

Reason I chose this business:

Google and didn't find something on Zenni

Reason I chose this product:

Need glasses fast and pretty

Thumbnail of user barbarat1491
Canada
2 reviews
0 helpful votes
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April 12th, 2023
Verified purchase

So far so good, hopefully they are good when I get them.

Reason I chose this product:

Like the shape

Quality
Thumbnail of user angien161
Canada
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Not bad to figure out lots to of frames to choose from.

Reason I chose this business:

Son buys from here

Quality
Thumbnail of user jackv470
Canada
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Very easy and quick and received the package fast and nothing broken

Reason I chose this business:

My sisters use it

Reason I chose this product:

My sis bought it and I like it

Quality
Thumbnail of user aymanj11
Canada
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Perfect shopping site, everything was perfect, professional company

Reason I chose this business:

Perfect company

Reason I chose this product:

I have a coupon

Quality
Thumbnail of user thelmau5
Canada
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Quick and easy and I liked the styles I chose thanks

Reason I chose this business:

Recommended

Reason I chose this product:

I like them

Quality
Thumbnail of user carlp455
Canada
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Excellent product with excellent prices and great shipping

Reason I chose this business:

Excellent product at excellent prices

Quality
Thumbnail of user mohamadr20
Canada
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase
• Updated review

So far so good.
No problems whatsoever so far.
Im very satisfied with my purchase so far.

Reason I chose this business:

This is my first glasses on line. Iwil see how it goes.

Reason I chose this product:

Found what i want

So far so good
January 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

This is my first glasses on line. Iwil see how it goes.

Reason I chose this product:

Found what i want

Thumbnail of user jacquescherriers
Canada
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Great glasses. Exceptional customer service. No issue with refund if required.

Reason I chose this business:

To buy a purple one

Reason I chose this product:

Good look and value

Quality
Thumbnail of user haleighnarrawayz
Canada
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

Was way easier than I thought! And the glasses are perfect.

Reason I chose this business:

Great styles and info

Reason I chose this product:

Because it met my wants

Quality

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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