• Eyebuydirect

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

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Reviews that mention popular keywords

customer service (199)
Thumbnail of user richardy614
Canada
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Easy to use. Quick service

Here's more characters as requested.

Reason I chose this business:

Have used before

Reason I chose this product:

Same glasses as before. New prescription.

Quality
Thumbnail of user davidy1035
Canada
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Somewhat confusing with so many choices, but it helps when you can virtually "try them on".

Reason I chose this business:

The optometrist wanted me to purchase their overpriced frames.

Reason I chose this product:

Price, colour, adjustable bridge, and style.

Service
Quality
Thumbnail of user latoyah99
California
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Easy purchase and real simple to order. Loved the choices of frames

Reason I chose this business:

Cute frames

Reason I chose this product:

Purple us mybfavorite color

Quality
Thumbnail of user peteru419
Canada
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Very helpful helpline phone call, all good support and happy with product

Reason I chose this business:

Used it before and happy, lost glasses so need to order more

Reason I chose this product:

Need to read

Quality
Thumbnail of user ywramirezf
Oregon
2 reviews
0 helpful votes
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December 30th, 2022
Verified purchase

Amazing options, great savings for spare reading glasses

Reason I chose this business:

Convenient, cheaper

Reason I chose this product:

Familiar with them

Quality
Thumbnail of user rikkim9
Texas
3 reviews
0 helpful votes
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December 30th, 2022
Verified purchase

Quick EASY to use site. Great prices,cute glasses.

Reason I chose this business:

Used them before.

Reason I chose this product:

Something cute and simple for watching TV.

Quality
Thumbnail of user sydneyb210
Canada
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Easy to use, great customer service, quick delivery! 100% would recommend!

Reason I chose this business:

Needed a cheap pair with no insurance

Reason I chose this product:

Looked good on me

Service
Quality
Thumbnail of user erdmann.iuliak
Canada
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Very easy to shop. Customer service is informative and punctual.

Service
Quality
Thumbnail of user dawnl785
Michigan
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Great selection of styles and colors.
Good virtual try on tools.

Reason I chose this business:

Return customer

Reason I chose this product:

Style and color I wanted

Quality
Thumbnail of user waynesawdonz
Canada
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Easy to follow, website navigation good. Excellent response from customer care

Service
Quality
Thumbnail of user helwiga
Canada
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Happy so far! Quality appears to be good, and arrived within the promised period of time.

Reason I chose this business:

Previous good results!

Reason I chose this product:

Liked the looks!

Service
Quality
Thumbnail of user christinaw905
Canada
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Amazing, and was so easy to find the right one for me

Reason I chose this business:

Best prices, more to pick from

Reason I chose this product:

I love the look and price

Service
Quality
Thumbnail of user taniai20
Canada
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

Perfect, quick and easy, I will definitely continue buying eyebuydirect eyeglasses

Reason I chose this business:

Great service, great frames and policy

Service
Quality
Thumbnail of user leslief542
Canada
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Took forever to find non-prescription on your website

Reason I chose this product:

Need a comfortable pair of sunglasses

Quality
Thumbnail of user lorrieu2
Canada
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

These glasses were very easy to order and arrived in a week!

Reason I chose this business:

Great prices!

Reason I chose this product:

Like the style!

Thumbnail of user vinaykumart
Canada
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

There are so many coupon code getting on frequent email but none works.

Reason I chose this business:

Used in past

Reason I chose this product:

Sweet Janet frame is the best my son liked.

Service
Quality
Thumbnail of user rochb8
Canada
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Quick, easy and affordable. Very effective website.

Reason I chose this business:

Friends recommendation

Reason I chose this product:

Looks good on me and is affordable.

Service
Quality
Thumbnail of user evansx4
Canada
1 review
0 helpful votes
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April 28th, 2023
Verified purchase
• Updated review

Quick delivery and value for money. The glass fits you perfectly.

Reason I chose this business:

Best online shop

Reason I chose this product:

Needed glasses

Quality
Good
January 23rd, 2023
Verified purchase
• Previous review

Was easy to order, lot of options, quick and loved the glasses.

Reason I chose this business:

Good glasses with affordable price

Reason I chose this product:

Good glasses with affordable price

Service
Quality
Good shopping
January 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good frames

Thumbnail of user lindaf2398
Canada
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase
• Updated review

Although it takes some time it's easy and the prices are fabulous.

Reason I chose this product:

The two frames I chose were fun and also classy

Quality
The process is so easy
January 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Less expensive eyewear

Thumbnail of user ashley.hope.dm
Canada
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase
• Updated review

Easy, straight forward, was able to get the frames I always wanted at a better price

Reason I chose this business:

Friend suggested

Reason I chose this product:

Wanted this frame for years

Quality
Wanted to confirm my prescription before purchasing...
March 22nd, 2023
Verified site experience
• Previous review

Wanted to confirm my prescription before purchasing... Everything looked good in my profile so I'm hoping it is all correct.

Reason I chose this business:

Friend suggested

Reason I chose this product:

Wanted this frame for years

Thumbnail of user belindacaresd
Canada
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Good quality frames, fast delivery and very affordable!

Reason I chose this business:

Repeat customer

Reason I chose this product:

Wanted same frames to switch out my lenses to.

Quality
Thumbnail of user alexz545
Canada
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Thank you, it was a pleasant experience, and easy to purchase

Reason I chose this business:

The price is better

Reason I chose this product:

To save cost

Service
Quality
Thumbnail of user nathans878
Canada
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Very easy to order and great prices! My glasses arrived ahead of expected!

Service
Quality
Thumbnail of user patrickppaquettea
Canada
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Easy, fast & clear! Great choice on line, amazing experience.

Reason I chose this business:

Easy to order on line.

Reason I chose this product:

Products of quality

Service
Quality
Thumbnail of user sheilaj307
Canada
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

Would have preferred free shipping like they do in the US.

Reason I chose this business:

I have bought glasses from them before and loved them

Reason I chose this product:

Wanted something new

Quality

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From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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