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Eyebuydirect has a rating of 4.7 stars from 956 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.
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7,121 reviews
The glasses are decent quality considering the prices. However, the add ons get a little ridiculous.
That being said, I'm happy with my purchase. They're a nice pair for having around the house or in the car when I'm out and about
Lost ray bans
Stylish. Hope they fit. Canadian
Date of experience: December 9, 2024
This was my first attempt at an online prescription glasses order and I can't be more happy. I am already planning my next purchase.
Choices were great, online prescription entry was simple and prices very reasonable.
Online recommendations
Looked the best on me
Date of experience: December 18, 2024
Ordered November 19th, it is now December 17th and I still have no tracking number. Have contacted them twice, online chat was absolutely useless, email was simply an acknowledgment of them still not being shipped, no shipping date available and the only offer to refund my $10 shipping cost. A friend ordered two days after me and received theirs 10 days ago. Not likely to be a return customer at this point.
Used online chat when it had been 20 days since ordering with no notice of shipment. Reply was of no help. Contacted via email several days after that for update. Update was that they had no shipping date available but they could refund me my $10 shipping charge. Still waiting for a notice of shipping at 2 days shy of a month
Hubby needed new glasses. Website was super easy to navigate and great prices.
Good selection, great descriptions, good prices!
Date of experience: December 17, 2024
Hubby needed new glasses
Great selection, great descriptions, great prices!
Date of experience: November 19, 2024
Yeah, it was easy enough to order. The glasses are good except the nose bridge pieces are very loose and rattle quite a bit. I'm nervous they will fall off.
It came up in search results when I was looking for a place to buy eyeglasses
I need glasses
Date of experience: January 3, 2025
It was okay. The chat bot was useless
I knew the name
I need glasses
Date of experience: December 9, 2024
Don't waist your time at Costco for glasses. Eyebuydirect as what you need for a fair price delivered to your door and the receipt was accepted by my insurance company.
Rakuten coupon
Good looking and need to replace actual eye wear
Date of experience: December 30, 2024
TheThe first pair of glasses that they sent me where completely wrong. They sente me another pair and they are not very good. I can't see well from far.
It was good .
My wife had a positive experience a few years ago.
Because the glasses fit me very well.
Date of experience: November 27, 2024
Because they recently helped me with a mistake that I did, and resolved the issue without any problems.
Because the glasses fit me very well.
Date of experience: November 1, 2024
Got a Bogo on the same pair. My grandma keeps losing hers, so now we have almost identical back- ups for a fraction of the cost. Perfect.
Previous order. Was given a pair as a gift last Christmas and I'm very happy with the quality I paid for.
My grandmother has recently been misplacing her glasses.
Date of experience: December 5, 2024
I have never once had a bad experience with Eyebuy direct. I always recommend them to friends and family!
I have ordered glasses in the past and have appreciated the customer service.
I was looking for a clear frame similar to the ones I have.
Date of experience: December 28, 2024
Great variety and information available to make a good choice!
I am a past customer and have been happy with what I got.
Time for new glasses
Date of experience: January 8, 2025
Great service and awesome choices!
Very pleased with the glasses I bought. Great quality and selection!
Helpful and great options, I've come back for more pairs:-)
Variety in what I have to wear, as well as options I feel will help me overall.
Date of experience: July 29, 2024
So far great experience with eyebuydirect. First glasses I bought fit great with nice clarity. Very pleased
Nice sale price and good options
Date of experience: April 8, 2024
Fabulous! This is my first order but I'm sure I'll be ordering many more! Thank you!
Referred by co-worker
Used try on and love the frames
Date of experience: January 4, 2025
Quick and easy with a great selection of styles and more than fair pricing
Date of experience: December 13, 2024
Great! Bryan L helped me out on chat and he was great!
I saw an add on instagram! Thank you miss amber alexander
I needed some new glasses
Date of experience: December 16, 2024
Easy and efficient service with great 'try on' feature
Referral from a friend
THey best suited my look and price point
Date of experience: December 16, 2024
Easy and effective process from start to finish,from choosing lenses to putting in prescription and everything in between. Even got a discount code
Very satisfied
Affordable prices
Liked the style of glasses
Date of experience: October 23, 2024
Over the years I've purchsed 5-6 sets of glasses on-line (never contacts) The page is intuitive easy to navigate adequate number of choices. I do wish that some 'antique designs' were available (I'm antique myself) otherwise totally satisfied.
Previous experience with the vendor, price point, selection (sort of)
Design, exclusively all other factors widely available from a number of vendors and sources.
Date of experience: October 14, 2024
Good selection.great price and the service was excellent.
Black friday sale.
Date of experience: December 27, 2024
Easy to navigate the styles and very reasonable cost
Friend recommendation
Based on style and measurements
Date of experience: December 26, 2024
I got exactly what I ordered. Good quality, low prices, very quick delivery!
Recommended by the AI Claude, when asked for the 3 most reliable and affordable online eye glasses stores.
Date of experience: October 29, 2024
I used the online portal.
Straight forward.
Happy with the product.
Used another vendor for years, last time they provided an incorrectly specified product, transition line 7mm off, lens quality has declined... an issue last 3 pairs,
They had good personnel, but policies and quality decline
It's time to try another vendor.
Website is pretty intuitive, that's a deal maker or breaker
Date of experience: October 27, 2024
My experience at Eyebuydirect was smooth and easy. I liked that I could virtually try on the frames I chose and was pleased with how everything went.
Because there is a great selection of frames (at different prices), good discounts, and excellent customer service.
It appealed to me.
Date of experience: October 21, 2024
I find eyebuydirect to have a much greater selection of frames for men, over many other popular online competitors. Pricing might be a little bit more, but it shows up in quality of frames and lenses. I've tried all the big online suppliers. Eyebuydirect is definitely my favourite.
Past experience
Good looks good price
Date of experience: September 5, 2024
This long time customer was shocked to find the company does not honor it's "easy return process". I requested a return on a pair of frames that simply did not fit my nose upon delivery, and was given the runaround. They would not let me return for a refund after multiple rounds of emails, ignoring my request and information again and again. They responded to every return request with an exchange and upsell offer, refusing to even say the word return or refund. Initially I would have considered an exchange for a different pair as an option, however it was never presented as a choice but the ONLY avenue I could have. They have lost this customer, I don't even want to use up my member points by the way they don't even honor their own policy.
They do not listen to you at all and refuse to fulfill their return policy. They will refuse you a refund no matter what you do.
Used before with no issues
Date of experience: July 16, 2023
Used before
Date of experience: June 13, 2023
The website is very easy to follow and received the glasses in a very timely manner. Good quality product for the low prices you pay. The nice packaging goes above and beyond. Makes you feel like you are buying from a high end optometrist. Love your website, your product and the fast shipping.
From past purchases and experiences.
My spouse lost her glasses and required a replacement immediately.
Date of experience: January 8, 2025
From past purchases
Need for my broken glasses.
Date of experience: December 11, 2024
