• Eyebuydirect

Eyebuydirect

Write a Review

Overview

Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.

  • Service
    222
  • Value
    3
  • Shipping
    3
  • Quality
    892

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.4%
Positive
135
Neutral
5
Negative
3

Instant Feedback

6,892 reviews

How would you rate Eyebuydirect?
Top Positive Review

“Quality products... affordable prices”

Danny F.
8/31/24

Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Top Critical Review

“Garbage frames”

Dan L.
10/14/24

What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Reviews (924)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199)
Thumbnail of user allisonz59
Canada
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Look nice and fitted perfectly. I am glad I got the 2 part eye measurement, to me that was really important.

Reason I chose this business:

Needed prescription sunglasses

Reason I chose this product:

Looked nice.

Quality
Thumbnail of user rhondaj150
Canada
2 reviews
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase
• Updated review

Ordered both prescription sun glasses and just love them.
Stylish,fast delivery in 4-5 days and I can see really well!

Reason I chose this business:

I love these glasses

Reason I chose this product:

Great stylish and affordable sunglasses

Quality
Easy to shop and lots to chose from
February 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

This is my regular online shopping for glasses

Reason I chose this product:

Sunglasses for summertime
Really good reviews

Thumbnail of user amberp728
Netherlands
1 review
0 helpful votes
  • Send Message
February 8th, 2024
Verified purchase

Easy to navigate website with good options. Read somewhere the processing was fast but after multiple days I found that 'fast service' was only for USA. The FAQ mentions it can take a couple of weeks. It took a few days from purchase to start preparing my order and more than 10 days to mail and once shipped took less than 48hrs. Good quality but long wait.

Reason I chose this business:

The price in relation to my options

Reason I chose this product:

Comfortable and good prices

Quality
Thumbnail of user madhaviw
Canada
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

Great first experience! Found the website easy to use. Appreciated the ability to visualize how the glasses would look on me before buying.

Reason I chose this product:

First time ordering prescription sunglasses and am looking for better value

Quality
Thumbnail of user rebekahx3
Canada
1 review
0 helpful votes
  • Send Message
January 25th, 2024
Verified purchase

Glasses are always beautiful and top quality, better than classic $500 eye-glasses from your optometrist store. I first started with a pair of prescription glasses, and these exceeded my expectations! Next I bought a pair blue light protection to use while in front of my laptop. Also awesome, next I got eye surgery(LASIK) but that didn't stop me. I got a pair of sunglasses for me and my husband. I will keep buying, this is a great online shop

Reason I chose this business:

Because I needed new glasses

Service
Quality
Thumbnail of user amyk1813
Canada
1 review
0 helpful votes
  • Send Message
May 9th, 2024
Verified purchase

Quick, convenient and affordable glasses, would order again!

Reason I chose this business:

Referred by a customer

Reason I chose this product:

My glasses broke and I needed something affordable

Quality
Thumbnail of user jessicak1732
Canada
1 review
0 helpful votes
  • Send Message
January 17th, 2024
Verified purchase

Great overall experience. I love my new glasses so much, I ordered a second pair! So happy to have stumbled upon this site. Highly recommend to anyone who's thinking about making a purchase. Buy with confidence!

Reason I chose this business:

Selection and value

Reason I chose this product:

Value and design of the glasses

Quality
Thumbnail of user brendal1758
Canada
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Great selection and great price, found the perfect glasses times 4 👍👍

Reason I chose this business:

Order before

Reason I chose this product:

Was due for new glasses

Service
Quality
Thumbnail of user carolez39
Canada
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

Toujours satisfaite. Facile de choisir des lunettes avec les mesures.

Reason I chose this business:

Super qualité et super service

Reason I chose this product:

Très belle lunette

Quality
Thumbnail of user lianam45
Canada
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

I found the ease of shopping for my new glasses was very appealing. I like how you can virtually try on your glasses as well as the many selections to choose from.

Reason I chose this business:

Friend recommended

Reason I chose this product:

I liked the way they look visually

Quality
Thumbnail of user ambera735
Canada
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

Great selection, service, discounts and fast shipping

Very understanding and resolved the issue quickly

Reason I chose this business:

Previously purchased two pairs of prescription glasses

Reason I chose this product:

The sun is bright

Service
Quality
Fantastic selection, options, service and quality
April 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previously purchased two pairs of prescription glasses

Reason I chose this product:

The sun is bright

Thumbnail of user cynthiab123
Canada
2 reviews
5 helpful votes
  • Send Message
May 1st, 2024
Verified purchase

Easy and fun to order and I liked your prices!
I was very happy with the delivery time

Reason I chose this business:

Because you are Canadian

Reason I chose this product:

Funky and fun

Quality
Thumbnail of user robertg5495
Canada
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

Quick and easy, first pair wasn't great, the second one is better, still the spectrum of the glasses is not as good as from the local optometrist. Good value for my money though!

Reason I chose this business:

Lucky guess online

Service
Quality
Thumbnail of user billi514
Canada
1 review
0 helpful votes
  • Send Message
April 30th, 2024
Verified purchase

Great place to buy glasses unsurpassed assortment of frames.

Reason I chose this business:

I could never find a pair of glasses that fit well even with the help of an optician. With Eye Buy Directs price point I took a gamble and bought a pair of prescription glasses with a smaller frame and they fit perfectly. Very happy with these spectacles.

Reason I chose this product:

Great fit, great quality and great price.

Quality
Thumbnail of user carlan141
Canada
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

They're beautiful, super cool and comfortable. Definitely worth the wait!

Reason I chose this product:

Been flirting with the rainbow glasses since I first met eyebuy.

Quality
Thumbnail of user theresao515
Canada
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase

Easy to use and a lot of cute frames, will be ordering again

Reason I chose this business:

Suggested by my sister

Reason I chose this product:

Look cute and I need to be able to see

Quality
Thumbnail of user karinb189
Canada
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

I found the buying process to be a little frustrating. The website would lock up and there were very few options for frames in my size. The virtual chat was confusing and they disconnected before I was finished getting help. However, I'm very pleased with my progressive glasses. They fit right out of the box and my vision is clear for distance and reading. And at less than $300, they're a great value.

Reason I chose this product:

Not much choice. Only two frames fit my search criteria.

Quality
Thumbnail of user feliciaajobsy
Canada
1 review
0 helpful votes
  • Send Message
September 2nd, 2023
Verified purchase

Love the try on option. Sizing was a little scary at first but worked out perfect for my son. Limited prescription options so will bit be able to buy for myself as I'm passed -6.0. My son LOVES his new glasses took about 2 weeks but had an update so we knew what was happening with them the whole time.

Reason I chose this business:

Price and style

Reason I chose this product:

Son loved them

Quality
Thumbnail of user margaretx606
Canada
1 review
0 helpful votes
  • Send Message
September 3rd, 2023
Verified purchase
• Updated review

I appreciate the try on feature and ability to save preferences. This makes the selection a lot easier. Eyebuydirect has great selection at good prices so I've never had a problem in finding my perfect pair!

Reason I chose this business:

Purchased many times from them

Reason I chose this product:

Change in vision prescription

Quality
Great selection and appreciate the Try On feature
January 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous glasses from here were great

Reason I chose this product:

Needed an extra pair for driving

Thumbnail of user danaj423
Canada
1 review
0 helpful votes
  • Send Message
June 13th, 2023
Verified purchase
• Updated review

Great customer service, quality products, selection, prices and return policy if needed. Detailed information about the products also helpful. Order comes fairly quick.
At checkout, however, I was charged shipping when it said orders over $99 = free shipping. Not true.

Reason I chose this business:

I've dealt with before and they are very helpful and good with returns if it's not a good fit

Reason I chose this product:

New prescription... need new glasses.

Great selection and detailed information about the...
June 17th, 2023
Verified site experience
• Previous review

Great selection and detailed information about the products.
At checkout I was charged shipping when it said orders over $99 = free shipping. Not true.

Reason I chose this business:

I've dealt with before and they are very helpful and good with returns if it's not a good fit

Reason I chose this product:

New prescription... need new glasses. Sl

Thumbnail of user michaelv1774
Canada
1 review
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase

This was my 4th purchase. I first tried because I have a tendency of breaking or losing glasses. I need large frames and retail these typically cost me $700+ for something I'd like. I've purchased 4 pairs with eye buy direct plus one pair of prescription sunglasses in 3+ years. Very satisfied.

Service
Quality
Thumbnail of user keegank8
Canada
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Great site, good prices. Have had a couple flimsy pairs (Cella) which were quite nice but the arms broke easily. Also I have experienced an error with the "Try me on" function, where my image is distorted at first, until I rotate the phone into landscape and then back into portrait.

Reason I chose this business:

Used before and was please for the price.

Reason I chose this product:

Looked great, classic style but slightly slimmer.

Quality
Thumbnail of user alann316
Canada
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

Service and experience was great. Sadly my purchase didn't qualify for the 2 for one promo
There should be a chance to win something associated with my participation in this survey. My time is not free

Reason I chose this product:

Decent price

Quality
Thumbnail of user loisv74
Mexico
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

Pretty great but I just have trouble after I select the type of glasses I want ie progressive. Couldn't get past that point and had to contact my son to help me out! Glasses prescription is great! Didn't like first frames but a helpful person on the phone helped me choose another set. Love them!

Reason I chose this business:

Children's recommendation

Reason I chose this product:

Cheap and I like the frames I chose. Also had ordered progressive sunglasses and love them! Fit perfectly and prescription is great. VERY satisfied with your service! I tell everyone about you.

Service
Quality
Thumbnail of user phillipt197
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2023
Verified purchase

The process was straight forward and fairly easy. On the second try the result is quite satisfactory.
On the original order I inadvertently entered my prescription information incorrectly and the resulting lenses were of course unusable. For the replacement glasses, personnel from Eyebuydirect contacted me various times to verify the prescription details. The results were exactly as hoped for.

However, had the same care gone into my original order, we would have caught that prescription error and, A: I would have been able to use the new glasses 2 weeks sooner and B: I would not have used up my one time free replacement warranty by ordering the second pair. Possibly too much depended on the website form input form, considering we don't all have perfect computer skills?

Reason I chose this business:

Was looking for second pair online and with the coupon the price was right.

Reason I chose this product:

Have had similar titanium frames which were rugged and comfortable.

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

How do I know I can trust these reviews about Eyebuydirect?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Eyebuydirect?