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Eyebuydirect has a rating of 4.7 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 7th among Eyeglasses sites.
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6,892 reviews
Always quick and easy. Great selection. Because of my very unique prescription,I always get a note to call and verify that it is correct. My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses... Love you guys...great that a friend told me about your products and service. It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..
What a piece of $#*! supplier and product! Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.
I initially ordered a pair of sunglasses that ended up being too big for me (they kept falling off), so I called in and spoke with a customer service representative. Not only did she put in a replacement order, but she was very friendly, positive, and extremely helpful.
High quality and fair prices
Easy proccess, but alot of choices (almost too many).
The items arrived in a timely manner, well packed.
All glasses seem to do what they are suposed to be doing.
Price & selection
Price & selection
Easy to use online. Code in my email did not work which is why I took 1 star off.
Glasses arrived quickly and the style is really cute but they are really cheap. They are made of a super light cheap plastic that makes a cracking sound ever time you put them on. They won't last long which sucks because the style is cute~
Price and colour of produce
The colour and price
Ordered two frames, one was received broken. After corresponding with Eyebuydirect, I received a replacement pair in 10 days. Was very satisfied with their products, price and customer service.
Browsing online for Canada company
Right color, style
I ordered the same prescription but these glasses are very different from the last ones I ordered. They are progressive lenses and the part of them for viewing up close (ie. Phone, computer, books) is not right! Hurts my eyes almost immediately.
I always choose Eyebuydirect!
I like the frames
I always choose Eyebuydirect!
I like the frames
My two daughters quickly found frames they liked. It was easy to input the information. Delivery was quick and they loved them. We did a two-for-one so it was not expensive. I would order again. Thank you!
Have ordered from them before.
My daughters chose because they liked the styles.
Frames go out of stock quickly. Easy to use site. Coupons a little confusing but, overall, a good site and nice glasses.
Referred by a user.
My daughters chose because they liked the styles.
I used a coupon that gave me a good discount. Thanks for the good promotions!
Easy, good price, good promotions.
I chose what was available, but there were not many options for my size, so I bought was was available.
Site is easy to manage, the prices were pretty good, but there was only a select few for my PD size that were also progressives compatible. After a lot of communication with customer service, I finally selected a pair which was $25 more and I received my glasses quickly and unfortunately they were too big. I contacted them once more. They refunded my money and told me to keep the glasses or donate them. It was a fuss free refund.
They were pretty helpful and quick to respond to my calls.
Originally, I thought their prices were good, but that was before I added my particular prescription and all the extras.
Because I needed new glasses.
Easy site to manage and good customer service! Also, good prices!
I love the glasses that I bought and they were a good price!
Because I need new glasses and I love the pair I found on the site.
Trying to buy Burgundy coloured glasses and hsve received teo pairs now. One is bright red and the other is pink. One was described as burgundy on the website and the other one was described as Crimson. They both looked like they would be burgundy. Very difficult to choose and find the colour I want.
Reasonable price, good quality and selection.
Colour, price and size. I
Great selection and easy to follow information for prescription glasses, but I received a "welcome" code for free shipping and a 15% discount but there was no indication thru the check out process where to use it? So I contacted them directly and they made it right, very happy with the customer service!
A friend gave me your link
Travel and first time buying online
I would have liked to buy only the frames - without any lens of any kind to save a little money since I wanted to get my own lenses made locally. But there is no option for no lens. The frames are definitely cheaper quality than I was hoping for. I didn't pay much for them which is the saving grace. However, I am worried that if I get lenses installed and have the local eyeglass store adjust the frames, that they will crack or break.
I liked the frame design and it was a great price
It was about time
Great product, very good service, good price. Only thing I don't like is the large number of Email advertisements I get. I tried to unsubscribe, but the selection options does not seem to work. 1 Email per week would be more than enough!
Selection and Price
Selection and Price
Selection and Price
Selection and Price
Fast and easy. Great prices. Very happy with the glasses. Site is easy to use. Great selection..
Used before
Similar to existing
Maybe it's my phone; Payment process not seamless. Expectations were a little low. The fit was a little off but still good and comfortable. The blue light feature is great. Will buy again but probably shades. The fitting process could've been better; maybe an instructional video.
Discovered through ESM app. Discounts through my workplace.
Never shopped online for prescription glasses before. Was not fully satisfied but good enough.
Maybe it's my phone. Payment process not seamless
Having the ability for virtual trying on the glasses was very helpful in making my initial choice for an inexpensive pair of glasses. If I am truly pleased after their arrival, I will not hesitate in purchasing a more expensive pair in another style I choose. Thank you.
I wanted to purchase from a Canadian company. You also had a good rating on google.
You have many choices but with the try on option, I was able to eliminate what I thought would be right only to discover they weren't the right choice.
It's really hard to choose frames online, my mistake. Even with using a picture it is very difficult to really judge. They came and needed a lot of adjustment and the optician shops won't touch a frame that's not theirs. So the whole thing was a mistake for me.
Recommended by co-worker.
Liked the style.
First time shopping here and it was a great experience! Website is excellent and very user-friendly. Customer service is top-notch--quick and very helpful. I have yet to see an online company that operates as high-level as this one. I was even gifted a pair of glasses that I wanted to return, but they let me keep them so that I would have a back-up pair.
Overall, I'm totally impressed!
Cheaper than the competition and nice variety.
I need glasses and sunglasses.
Great selection at fair prices. Easy to navigate website. Unfortunately the eyeglass I purchased did not fit my face and was uncomfortable to wear. I asked for a refund on that order and purchased a different eyeglass from EyeBuyDirect. The refund hasn't been processed yet but I am hopeful the refund will be issued without any difficulties.
Called initially to ask for a refund on my order. I was assured the refund would be issued in ~5 business days. After waiting almost 10 business days I called in to check the status of the refund. It hadn't been issued yet so the customer service rep had to do it again. I was assured the refund would be processed to my original form of payment (i.e. credit card) in 1-2 business days.
Received email promo that looked interesting. Prices seem quite competitive.
Needed new glasses. Wanted to try the lens type that had bluelight protection and some transition from indoors to outdoors
Great selection at fair prices. Easy to navigate website
Received email promo that looked interesting
Needed new glasses. Wanted to try the lens type that had bluelight protection and some transition from indoors to outdoors
So far so good! I'm happy with my glasses, no problems and they fit well. I have a small face and there are not that many options for x-small faces. The only thing I would have preferred is a lighter colour frame but I liked the style and only dark brown.
Been on site before
Great so far. My glasses are perfect and of great quality. I will definitely recommend and shop here again soon.
I was a bit nervous to buy online but I'm glad I did. Just to note my prescription is very strong but they nail it.
There so pretty
Quality,variety, ease of use great quality and value. Customer service was outstanding! I made a bit of an error but they fixed it for me and sent new glasses. I'm truly grateful. I've bought many glasses from them (8In last 10 months) and every time complete satisfaction. Definitely my go to place for glasses.
Options and price
Occupational improvement
Great website with lots of selections. Amazing filter that let me find the best frame and lens. When my order didn't turn out exactly the way expected, EBD went above and beyond to get it sorted out. Now I have a pair that works really well and super happy.
Previous good experience.
Wanted a 2nd pair with different frames at the same reasonable price.
It is not easy to pick the right frame for your face, I had made lots of wrong choices, but maybe experience gave me a lesson, this white frame just so gentle and clean. For so many choices, there are no rules what is the perfect frame for you, but avoid to make mistake, expensive frame can make you regret!
They just have so many good choices
I don't know, it just came out of my mind
Great range of styles and options and incredibly reasonable prices plus my individual prescription saved on my account. Web design is intuitive. It just works. The product is really good.
What I'm not keen on is the made in China bit and the aggressive email marketing campaign.
Because I received my reading glasses and I love them!
I have already ordered and received my reading glasses. Today’s order is for distance.
The information on measurements for the glasses was not completely clear.
I found the cases that were offered not good enough so I didn't add any to my order.
The glasses that I received had ok lenses but the make of the frame feels somewhat flimsy although it works. While cleaning the lenses it feels like they might pop by accident.
I had a discount code provided by my work.
I liked the shape of the frames and the price.
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