EyeglassesDepot

The issue has been resolved and is no longer in need of a review or any further comments at this time.

Read up on it, all fake, run from them as fast as you can. Send them nothing, and dont give them your charge card.

The worst customer service and communication I have ever been part of.
And in the end they ask for a tip!
Could not be worse customer service!

I am so satisfied with service and the product. This is first time buying from sunglasses website. Will recommend them anywhere. They are excellent

Both sunglasses look lovely on had 30% off the original price which was cheap anyway and came next day!

Great price, €70 cheaper than Irish online retailers and free delivery to Ireland in 2 days, High recomand,

I had the most horrible experience with this company, and I am still trying to get my money back!
First, i am not a competitor. I am a real customer. Second, I hate writing bad reviews, but felt compelled to do this to protect others.
-I ordered my glasses on November 2nd. After a few weeks, I checked in with the seller and was told I should have known they were being delayed because they were being shipped from Europe. I finally received them in December 10th. Before I even received them, I was contacted repeatedly about leaving a positive review and sending them a "gratuity".
-The glasses were not what I ordered. They were a different style, came without the Chanel packaging, and appear to be subpar quality (I don't think they are authentic, and it doesn't help that they were shipped from an Eastern European country that has no Luxotica distribution center).
-I contacted seller requesting to send back the glasses and to get a refund. First, he told me the glasses I ordered were discontinued and I should keep the ones he sent for a discount. Then he told me he would get me the glasses I ordered. Between all of this, there were an influx of rude and unprofessional messages and phone calls. The seller kept trying to bargain, making this feel more like a swap meet transaction than the purchase of sunglasses from a reputable seller.
-After much back and forth, seller offered to issue a refund if I took down my negative review. I took down my review, he sent confirmation of a refund. The very next day, the refund was canceled and fell off my credit card. I contacted seller again, and when I told him I would repost my negative review, he threatened to charge my card another $45 for disputing the transaction.
So now, I am out hundreds of dollars and I'm going through my credit card company to dispute, and I may be taking further action if he charges my card again.
Save yourself the trouble, and buy or repair your glasses elsewhere.

I reached out to get a repair quote for my sunglasses. The rubber and plastic on the arms was separating.
The quote I received was for 'a replacement frame 1' with a price of $119.99
That was more than the sunglasses were worth so I choose not to proceed with the repair and asked the company to ship my sunglasses back to me. After arguing with them that I did not wish to have them repaired and that I did not wish to pay the price they quoted me. The company asked if a discount would suffice and although I appreciated the offer, I declined.
The tactic they tried to use was to say the return shipping was not free. I agreed to pay return shipping however when I tried to pay their return shipping ($12 for standard 5-7 day USPS) their online checkout automatically added the initial quoted repair charge of $119.99. I requested that it be fixed as I could not fix it on my end. They did by discounting it again by 20% to the amount of 99.99.
When the return shipping was finally resolved and I received my sunglasses back from them, the case that shipped them in, which was the designer hard case I purchased my sunglasses in, was not in the box as well as my sunglasses are now covered in super glue. I again emailed them about the issues and the response I received was 'the website clearly says that the lab will dispose of any case that doesn't fit in the repair tray'.
I checked the website again. On their website after you start a repair order, it states 'our lab requests that you do not send us bulky cases as they may be disposed of. The cases do not fit snugly on the repair trays. We prefer that you use bubble wrap.'
I emailed back to the customer service dept and told them that beyond the missing case what was to be done about the fact that I received them back covered in super glue. The glue was on the arms, the frame, even the hinges (which seems far more suspicious as an attempt to sabotage my property because I refused to pay their outrageous repair cost).
The response I received from customer service was 'Well yeah of course if the case was small and thin it would not be disposed of and it would fit on the tray. Duh'.

This company is comprised of scam artists trying to force their inflated costs on people and simply try to wear them down until they no longer want to fight this ridiculous company and ultimately pay the outrageous prices that they ask.
My advice to anyone looking to purchase from or utilize the repair service from this company is to STAY AWAY!
DO NOT GIVE THIS COMPANY YOUR MONEY!