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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
She was very efficient! I don't think it's necessary that you demand that my review contain a minimum of 50 characters.
My box was damaged and I emailed about it and the next day they got back to me.
Great customer server!
Hi Heidi! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
Love the boxes. Have given them as gifts to all my family and friends. Customer service representatives are professional and courteous
Hi Kathy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
My last few boxes have not been very well received. The summer box only had 4 items not worthy of $49
Hi Cheryl! This is not the type of experience we want you to have. Someone from our team has sent you a follow-up email to make sure you are fully taken care of. We look forward to assisting you!
Very nice very helpful. Fixed the problem right away. I was. 18 cent short and she covered it. Thanks so much!
It's great for new products but accessories are touch and go with quality - not everything is up to par in quality
They were able to address my concerns and correct the issue within a matter of days. Super friendly, caring, and efficient.
Hi Rachel! Yay! Thanks for this awesome review! Our member's experience is always our top priority and we're so happy we were able to fully assist you! Xo
It's a terrific Community offering premium products to regular folks who have not been able to afford them ay a HUGE discount and experience the joy of being beautiful.
Hi Debbie! We're so happy to hear this! Thank you for being a part of the FFF Family! Xo
I get so excited picking my items and waiting for them in the mail. It's like Christmas comes 4 times a year for me. Love everything in every box
Hi Jeannette! Thank you so much for your feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We look forward to many more seasons together! Xo
I was heard and my problem with my Earth Harbor product leaking. Fabulous to hear a new item is being sent out to replace it.
Thank you so kindly.
Hi Rosemary! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
I ordered and paid for items that FAB FIT FUN did not send. If this happened to you, send me your email and we can do a joint complaint to BBB or court. Would this be fraud or theft?
Hi DB! We're sorry to hear about your disappointment, as we always want our members to have a seamless and satisfactory experience with us! It looks like one of our Customer Service Management Team has followed up with you directly and fully assisted you with your concern. If there's anything else that we can do to turn your experience around, please reach out to our Customer Care team. We'd love to hear from you!
I purchased a year-long gift subscription for my friend. It has been a nightmare. After two totally wrong orders, I tried to cancel. I was told it was cancelled. The third box arrived for my friend-it wasn't customized because I told them to cancel... and wrote to them again. Finally they told me it was cancelled for next year... I couldn't cancel an annual subscription beforehand. My friend has been trying to customize this last box but each time she does, it comes back with my order in it... they have our emails mixed up and I have tried to fix it... and spent hours and hours on live chat. Each time I am told it's fixed... then my friend opens her account to customize... and it contains my order. I continue to give the info... and it continues to be wrong. Over and over. Everyone's very nice, but it's been totally wrong. Just now it appears to be correct... I can only hope. I have been a FFF customer for three years... two very good... and one very bad. I am so disappointed. I was trying to give a gift... but it's been nothing but a hassle for the entire year.
Hi Tom! We are sorry to hear about your experience. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Needed help and they are quick to answer. This is my first time needing assistance and it was a breeze!
I was surprised that customer service was so fast in answering my e-mail with a live person. Kudos to them.
Thank you for taking the time to review! Xo
This is a great company to do business with. They have great products and even better customer service. Highly recommend!
HI Moniza! We are so happy to hear you are enjoying your membership! We strive to provide exceptional customer care and glad you had a great experience with our team! Xo
The online chat went very well. The representative looked into my problem and came up with an answer for me.
Hi Wendy! Thanks for sharing! We are so happy to have you as a member!
I really enjoy having the opportunity to try new products and stocking up on my favorites with the edit sales.
Hi Krissi! We appreciate the kind words and awesome review! Xo
Love it! Excellent customer service! I can't wait for all my friends to join so they can enjoy it also!
Quickly handled the issue with my account that I was unable to do on the website myself. Great Customer Service.
Hi Melinda! We appreciate you leaving this review! We are so happy to hear our Customer Care Team ensured you were fully taken care of! Xo
What a great customer service I received. Thank you for having a wonderful associate to help me with my issues.
Hi Diana! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I reactivate annually and suddenly got an emergency ask them to refund my money and they did, very responsible company
Hi Melanie! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and hope to have you back in the FFF community soon! Xo
FabFitFun Customer Service team is the best by far! So please how they are actually there to help. Best ever.
I have not received my first trial box and I was offered different options to make me happy. Thank you
Thanks for leaving us a 5-star review, Jennifer! We are so happy to hear that you have been fully assisted! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Tiffany! We are happy that you're pleased with the results and that we were able to help! Have a great day! Xo