• FabFitFun

2024 SITEJABBER AWARD

FabFitFun

Overview

FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.

  • Service
    200
  • Value
    184
  • Shipping
    177
  • Quality
    179

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 81.2%
Positive
69
Neutral
4
Negative
12
113
See all photos
How would you rate FabFitFun?
Top Positive Review

“Convenient, Fun, Reliable, Quality, TOTALLY LOVE 💗”

Alicia M.
10/27/24

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍ Also, their customer service is top notch! I cant say enough good things 💗

Top Critical Review

“Raised my seasonal price but lowered my Customization Experience”

Mari L.
5/29/24

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Reviews (4,187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1491) fall box (120) summer box (137) spring box (129) winter box (126) subscription box (150) credit card (91)
Thumbnail of user jenniferz171
1 review
1 helpful vote
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March 10th, 2020
Verified purchase

I have not received my first trial box and I was offered different options to make me happy. Thank you

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Thanks for leaving us a 5-star review, Jennifer! We are so happy to hear that you have been fully assisted! Xo

Thumbnail of user loism122
1 review
0 helpful votes
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March 9th, 2020
Verified purchase

Excellent inexpensive name brand products. Love the advice from the community forum. Great customer service as well. Favorite lifestyle box.

Service
Value
Shipping
Returns
Quality
Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Lois! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo

Thumbnail of user gabriellet41
1 review
0 helpful votes
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May 28th, 2021
Verified purchase

This box is very nice you get a lot of great stuff in there and its easy to cancel at anytime if you need to for personal reasons.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Gabrielle! Thank you for taking the time to review! Xo

Thumbnail of user jackier277
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

Please and surprised with fast customer service. So many times it takes awhile to get any where. I was able to get a reply by the next day.

Thumbnail of user angelt125
1 review
0 helpful votes
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February 11th, 2021
Verified purchase

I had an issue and they were very helpful right away did not make me wait got back with me through email in a very good timely fashion

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Angel, thank you so much for the review! We're glad to hear that you were fully assisted! Xo

Thumbnail of user terryh423
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

Where do I begin! I responded to several fb advertisements and was excited to try FFF. First issue, a had to pay before I could see the items to customize my box. Second issue the items available for customizing were not the same as the advertisements, I wasn't interested in what was being offered. Third issue I wasn't able to finish customizing, app froze. Fourth issue promised two additional items for my trouble with customizing. Suggested items I was interested in. Questions not answered in email exchange. Fifth issue received my first box. Did not receive additional two items, didn't even receive my customized picks. I have pixie short hair and received a detangling brush which I did not pick in my customizing. I received a cardigan, 5 times to big for me and looked like a hospital housecoat. This was also not what I picked, I chose the rug. The other items were a two dollar scrubby, spray mineral water, spray make up finish, a half full jar of face mask. Junk! Sixth issue I immediately notified FFF of my dissatisfaction and to cancel my subscription and refund my money. I was then informed all sales are final, no refund but would receive a refund for the future boxes I paid for. This company is falsely advertising and misrepresenting their product.

Thumbnail of user bethm1017
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

It was a good experience they helped me deactivate my account.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Beth! We are glad to hear we were able to help you resolve your concern! If you need anything else, please reach out to us directly at customercare@fabfitfun.com.

Thumbnail of user anan58
1 review
0 helpful votes
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March 11th, 2020
Verified purchase

One product was missing in my spring box. I have contacted the custom care and they have resolved my problem immidately. Many Thanks to FFF Beauty Box custom care, especially to Zoe

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Ana! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo

Thumbnail of user susanc756
1 review
11 helpful votes
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August 13th, 2019

I am an avid online shopper. I became interested in subscription boxes. I was already a subcripter to Simply Beautiful box and had a lovely experience. I had read great things about Fabfitfun so I thought I would give it a try. I also signed up for Causebox and Sprezzabox. This was on June 28th. Causebox and Sprezzabox arrived promptly. In fact, ordered second Causebox for friend which also arrived promptly. As for my SUMMER box from Fabfitfun still not sent. Reached out multiple times. Still can't tell me when it will ship. They also will not refund. I am sure I will get the box eventually but certainly not this Summer. More likely Fall. I honestly feel they should not have taken my money if they could not process my order in a timely manner. They had said originally 4 weeks max but that is not true. Also their team in the Philippines on customer service are nice enough but they can't deviate from the script so they can't help you. They can't even provide an expected shipping date. I have been beyond disappointed in FFF, and urge buyers to be aware. PS, my second Sprezzabox shipped today. Shame on FFF.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Susan, we are so sorry to hear about your experience! We recently migrated to a new warehouse management system that caused us to experience some unforeseen delays. With this new system, we are working towards having a shorter shipping timeline and we believe we will get there one day! Right now we are in a very transitional phase as a company and experiencing some growing pains, however, in the long run, it will greatly benefit the member's experience! We truly hope we have the chance to surpass your expectations in the future! Xo

Thumbnail of user kelliew46
1 review
0 helpful votes
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November 14th, 2020
Verified purchase

With COVID still being an issue I was refunded my summer box and giving a $20 credit for shipping issues. I was also refunded when I accidentally click on annual membership.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Kellie! Thank you for leaving us such a great review! We're here for you anytime! Xo

Thumbnail of user sehrishn
1 review
0 helpful votes
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July 25th, 2020
Verified purchase

Peach was phenomenal! Absolutely made my day! She found me a solution that was better than I could have imagined. I am so thankful to her :)

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Sehrish! We are happy to hear about your experience!

Thumbnail of user christinad520
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I have enjoyed my boxes very much! So excited to get them every season. Some boxes are better than others in my opinion. Still love the experience.

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Christina! Thank you for taking the time to share your thoughts and feedback with us. We appreciate this review and look forward to many more seasons together! Xo

Thumbnail of user laceyb106
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

Customer service is great. I got an irregular product and the helped rectify it promptly. Very responsive and personable

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

We're thrilled to hear you had an amazing experience with us, Lacey! Thank you for sharing your feedback! Xo

Thumbnail of user lorip267
1 review
0 helpful votes
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July 31st, 2021
Verified purchase

Customer service is always friendly and resolves my problems if I ever have one. Which is not that often

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Lori! Thank you so much for your feedback. We are happy that we were able to help you resolve your concern! Xo

Thumbnail of user staceyr112
1 review
0 helpful votes
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April 10th, 2020
Verified purchase

Had a great experience with their customer service Dept. Love their boxes and the time they put into them.

Thumbnail of user deborahh508
1 review
0 helpful votes
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April 5th, 2020
Verified purchase

Did understand how things are done and made some mistakes. Paige explained the process and really helped me out.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hey Deborah! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo

Thumbnail of user gicelab
2 reviews
0 helpful votes
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September 11th, 2022
Verified purchase

The experience was helpful, great and friendly. My question was clarified fast.
Im happy to be part of Fabfitfun!

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Gicela! Thank you for taking the time to leave a review! We are happy that you're pleased with the results and that we were able to help!

Thumbnail of user priscillao48
1 review
0 helpful votes
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April 4th, 2021
Verified purchase

I absolutely love this subscription. From my first walk through the site I felt at home! Great value too!

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Priscilla! Thank you so much for this review! We're glad that you're having a great experience! Xo

Thumbnail of user valeries146
1 review
0 helpful votes
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September 8th, 2018

I love receiving my box, so exciting to see what's in it, never disappoints. Love all the facial products.

Thumbnail of user noran22
1 review
0 helpful votes
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April 28th, 2020
Verified purchase

I couldn't up dated the credit card on line and they send me the Link and I up dated like less then a minute, very great full for the amazing customer services A ++++

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hey Nora! Thanks for being part of the Fabfitfun family! Xo

Thumbnail of user lisav602
1 review
1 helpful vote
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March 23rd, 2021

I have one word to sum it up it was HORRIBLE! Talk about cheap I think they ran to the dollar store last min and threw the items in the box. I was so disappointed I wouldn't even pick out this stuff let alone pay 45 dollars for it talk about CHEAP! I'm never able to get in the app to choose my items so I think they just gave me the left overs 300 dollars worth I don't think so. I had paid for the year in advance because the first box I got was so good and worth it the last three where horrible think that's how they real you in. I will not be ordering from them ever I will attach photos so you can see how cheap they are I cant wait to see the next box I'm supposed to get. 1 plastic purple cactus cup 2. Journal 3. Make up pads 4. A watch it's not even cute and its really cheap looking. 5. Floppy flower hat 6. Dental floss they claim that coast 25 dollars who spends 25 dollars on flavored dental floss WTH 6. Flower earrings that big and I dont even those. GOOD LUCK PEOPLE my experience with FABFIT FUN WAS NOT FUN AT ALL! I I feel really ripped off. It killing me to give 1 star if I could it would be a BIG O. Also side note I reached out to them before I wrote this review they never responded to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

We are so sorry to hear about your experience, Lisa! We always strive to provide a satisfactory experience for our valued members and we are sad that we missed the mark for you! A member of our team has followed up with you directly via email. We'd love to hear from you!

Thumbnail of user tarag87
1 review
0 helpful votes
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March 24th, 2020
Verified purchase

I love when I get to order from Fab fit FUN that's it! It's Just FUN with all of their products I love every single item they offer! I feel so girlie when I use their health and beauty products

Thumbnail of user marcib74
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Had a challenge with a bad product I purchased and he gave me full credit for future purchases. I was very satisfied. Thank you!

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Marci! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Thumbnail of user thomass1162
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

My subscription with FFF has helped get me through the quarantine of COVID19 as it provided a fun surprise through its subscription box service. I would highly recommend to anyone

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Thomas! Thank you so much for the review! We are so happy to hear you are loving your membership! We look forward to more seasons together! Xo

Thumbnail of user amandas2548
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

I wanted to reopen my membership with FabFitFun but wasn't able to use PayPal.
It's not right for new members Have the option to use pay pal but it's not okay for people with account.

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Amanda! Thank you for this feedback and we will be sure to pass it along. We are looking forward to offering this in the future. Please feel free to reach out to our customer care team if there’s anything else we can do for you!

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user emilym2096
Emily M.
Typically responds within 17 hours

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