- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Great and understanding customer service representatives, also gave several nice offers to try and help the situation.
My interaction with call representative was outstanding. The payment process and subscription process is difficult to understand.
Really Great and efficient customer service! I had some issues and they were quickly resolved
Thank you
Hi Melissa! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Felt supported but chat ended without confirmation that I was satisfied with information... responded then ended discussion.
Heart was the best. I've been telling everyone about how amazing the customer service is at FabFitFun!
Hi Kimberly! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! Xo
I accidentally subscribed twice and FabFitFun was very professional about resolving my issue. No long wait time and I spoke to an actual person.
Hi Rose! We're happy to hear that your concern was resolved by our team! Xo
They have been very helpful every time I've contacted them, makes me happy to buy from them and more likely to in the future
Shin was very helpful and said it would be sent in about 2 weeks as long as i get it the problem is resolved
Hi Chris! We're happy that we were able to help you resolve your concern! Xo
I have been trying to cancel this and kept getting kicked out. Very helpful and knowledgeable and got the situation handled rapidly. Thank you.
Hi Barbara! Thank you for taking the time out to leave a review! We're so happy to hear that you had the most exceptional experience! Xo
I have been so happy with all my boxes. Such a great mix of items I love the beauty and skincare and home item
Hi Amy! We are so happy you're enjoying all the items you've received through us! We hope you're enjoying your Winter items! Xo
Angela was helpful and pleasant. She never made me feel stupid for the questions I asked. Made my day. Review title speaks for itself.
Hi Barbara! This review made our day! We're so happy we were able to fully assist you with all of your concerns! Xo
Had hard time understanding how to make my selection for Box. Received products that were okay, but not what I expected in my Box.
Hi Patricia! We certainly want you to be able to participate in Customization each season and select the items you would most like to receive. We've followed up with you via email directly to provide some additional information on Customization! Xo
Excellent products + excellent service = Winning combination! At Fab Fit Fun the customer matters and it shows. Thank you for all you do!
Hi Vanessa! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I have subscribed for over two years, I would say that most boxes exceed my expectations in value and usefulness, I highly recommend customization!.
Hi Julie, we're so happy to hear that you are having fun with your membership! We are happy to have you as a member and we look forward to further exceeding your expectations in the future! Xo
I was unclear and had questions about signing of for my fab fit box. The instant chat was available and they answered every question
One of the flute glasses was chipped, was not able to replace but customer service will send me a little gift for the inconvenience.
Hi Gayle! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I've had this fab fit fun box for over a year now and I love the box! I'm always very content about the products!
I have been happy with all the products I've received and the one time there was a missing item, customer service was extremely helpful.
Hi Jess! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Sent a brief email inquiring about a missing item and she resolved my issue in a professional manner very quickly. Customer service is awesome!
Hi Anne! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We look forward to many more seasons together! Xo
So. I was not going to review but after "unsubscribing" from their email listing, I AGAIN receive an email to reactivate with them.
So going back a little ways, I had made a purchase for an individual box. Before I even recieved the box, I decided to go ahead and sign up for a yearly subscription due to the praise it received from close friends.
First box came in well, the second box was stuck in a black hole loop with the post office. Fast forward 3 weeks and I still havent recieved my second box. I reached out to the support team and mention to that my box hasnt come. They send me back my shipping information, which I have access to. I ask for guidance and they tell me to wait another week and reach out once more.
I reach out the following week asking for guidence once more. So 4 weeks, 3 support tickets later, they mention that the package has been returned to their warehouse and they will begin the shipping process of sending a replacement, which will take another 3 weeks to get to me.
I begin to ask if there is anything they can do to expedite the order, they say no. They do offer a $10USD credit towards my winter box.
This company offers a $15 credit for referring a friend... they give away $75 boxes for free, and i -as a customer, am offered a $10 credit.
After hearing so many positive experiences, it was upsetting to have gotten the opposite.
I would not recommend this company to others.
Hi Natasha! We heard you and sincerely apologize we caused you any disappointment. Your experience is our top priority! A member of our team has followed up with you directly!
Harris with Customer service resolved my issue on my customizing items in a timely fashion today when I contacted him! He is the best!
Hi Pam! Thank you for the wonderful review! We can't wait for you to receive your items! Xo
While I don't love getting duds from fff, I do greatly appreciate their efforts to quickly resolve issues! They were super efficient and helpful!
Hi Ellen! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Great experience, she was very friendly an d im vwry pleased to subscribe starter box. Thank you for your time and your attitude of every subscriber
Hi Qeti! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
Excellent helped me so much. Didn't stop till he did. So happy with FabFit and glad to be Annual Member. Thanks for having such a great staff
Hi Deborah! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Have recieved 3 boxes and love them. I always share with my girls because there is always so many fabulous items that we would never buy on our own.
Hi Denise! Thank you for taking the time to share your experience with us. We're so thrilled to hear that you loved your boxes! We hope you're enjoying the rest of your items! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Elisa! Thank you for taking the time to review! We are so happy to hear our team was able to help! Xo