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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
So far only received my trial box, had an issue on my first real box (didn't receive it) but they fixed it when I contacted them.
They are always quick to help with any problems or questions I may have. I am always excited for my next box to arrive! Completely recommend!
We're so happy to hear this, Chandie! Thank you for sharing your experience! Xo
I made a few mistakes when ordering. I was confused this is my first box of any I have ordered. She fixed my problem very quickly
Hi Stefanie! We always strive to provide a seamless experience to our members, and we're happy we hit the mark for you! Xo
I renewed my seasonal subscription because of a great offer included to receive a free item and Lyn confirmed item would be included in fall box.
Hi Joana! Our team is so happy to hear that you have been fully assisted with your concern! Thanks for the review! Xo
Boxes are excellent and anytime I have reached out for any type of questions or for assistance I have a very great response time with them.
Hi Angie! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Great customer service they went above and beyond to help me out they have such a great box I love being able to choose my items
Hi Tammy! Thank you for your rating! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I received 3 boxes so far, and I have loved each one. The add ons are great perk to this box, and are very reasonably priced!
Hi Heather,
Thanks so much for this review! We are so happy to hear you have loved your 3 boxes! If you love the add-ons, you should definitely check out our new Edit sale! There will be so many amazing products and deals, we think you'll find so more goodies you love!
Xo
I have been a customer for about two years now. I can't tell you how excited I get when a box arrives. The products I receive are useful and fun!
Hi Patricia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
So fun to get a fun box filled with new products to try. I love it they give you so many options there is usually something for me to choose.
Hi Amanda! Thanks for the sweet review! We're glad to hear that you love our seasonal boxes! Xo
I absolutely love the FabFitFun box. Every season comes with amazingly themed items. I've never had a box where I'm happy every time I get it.
Hi Kelsey!
We're thrilled that you're loving your FFF membership and all of the products! Thank you for taking the time to leave this review, and we can't wait for you to see what we have coming up!
Xo
Very good and helpful when for some reason I could not choose my fourth item. I was able to get help complete for my summer box.
Hi Joyce! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. Xo
I had an issue with my order and Zam handled it quickly and completely to my satisfaction. She made sure that I was a happy customer.
Hey Nita! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
I contacted them about a few questions all in one chat and it was a one chat resolution. Thank you so much I can't wait to get my box :)
Hi Gabby! Thank you so much for your feedback! We are happy that you're pleased with the results and that we were able to help! Xo
The customer service was amazing. Especially with the craziness of our world right now it was wonderful to have someone get back to me so quickly
Hi Mel! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I am always excited to see what each seasonal box will have in it. So many amazing products to try and purchase. I am never disappointed
Hi Emilie! We are so thrilled to hear you're loving the items we offer every season. Thank you for your review and can't wait to show you what we have in store for the upcoming seasons! Xo
I just wanted to know if I was gonna get a email to customize my box and she gave me all sorts of info I needed
We're so happy to hear this, Lucia! Thank you for taking the time to review! Xo
Charged me for an undecided item left in cart. After posting this review I was refunded the money back. Thank you.
Hi Destiny! We want to make sure all of our members understand our Sales checkout process and would love to take care of this for you! As we noted on the site, FAQ, and email notifications, there is no checkout necessary for our Sales. In order to avoid any confusion, detailed information on how Sales work is included on the page prior to entering the sale. One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
I made a big Mistake! Fitfunfab was on top of it and Resulted in my favor! Very understanding,, so nice. Within 24hrs the ball was rolling!
Hi Mollie! We're so happy to hear we were able to take care of any concerns you had in an efficient, positive manner! Our member's experience is always our top priority! Thanks for leaving this great review! Xo
My Fall 2020 box was shipped with FedEx SMARTPOST which starts with FedEx and then it gets handed off to USPS. 2 weeks after it had shipped, it kept circling back daily from on SMARTPOST location to another and back and for 3 solid weeks and customer service would not do anything about it. USPS said it was lost. They finally shipped a replacement and two weeks later I received it (with alternate items as my original picks were not available) and no add ons. I was made whole 8 weeks later.
My Winter 2020 box left on 11/13 and arrived about an hour away on 11/23 where Pitney Bowes says they gave it to USPS--but after 4 calls to USPS they do not have it. It originally said delivery would be 11/25, then 11/30, them 12/6 and now no date and FFF won't process a replacement until 12/20 and it takes two weeks to process and then lord knows how long until I receive it--probably late January. USPS said that they don't think my box actually shipped and to contact their fraud department.
I hate seeing these videos with the overly enthusiastic influencers talking about their boxes which they did not pay for and were probably shipped express.
I have 3 more boxes as I renewed for another year in a week moment.
I have spent close to $3,000 in about two years with them and this is how they treat their loyal customers.
DISGUSTING!
Hi Elaine! Thank you for leaving us a review! We’re sorry for the delay you’re experiencing with your Winter Box. Our team is committed to delivering the boxes within the promised timeframe. However, due to holiday orders and safety precautions surrounding Covid-19, we see transit delays in your order. We have had a look at your account and see that one of the Customer Care Specialists is handling your concern. We hope to have the opportunity to surpass your expectations in the future!
Tristan was able to resolve a minor problem easily.
I cannot use your sites easily though. Do not know how vto email Fff
Hello Myrna! We are glad you were fully assisted!
My coupon code wouldn't work for fab fit fun box and they honored it! Thank you so much for incredible customer service
Hi Ashley! Thank you so much for your feedback! We always want our members to be fully taken care of! Xo
She was great. Unfortunately, I still cannot find my tracking #. But I think that is more my fault than yours.
Hi Emily! Thank you for taking the time to write a review! Please send us an email at customercare@fabfitfun.com so we can chat about your tracking number!
I contacted Customer Support when my Spring box didn't arrive. Customer Support quickly put in a request to have it replaced.
Hi Terri! Thank you for your rating! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Heart did a wonderful job and the company need more of her. She really had a heart towards my health condition.
Hi Margaret! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had problem with product quality, I wrote in a live chat and response was quickly, they solved my problem immediately
Hi Katy! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Thank you for sharing your experience, Dirk! We're glad to hear that our Customer Care team was able to assist you! Xo