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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Noticed a charge to my bank account for their styling service which I cancelled. Mavis was able to give me the answers I needed for a resolution.
Love their boxes and their customer service. Thank you for getting back to me so quickly and being just as awesome as I have come to expect.
Hi Gina! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Its like Christmas every 3 months! I love all the options and add ons. Its a great, and reasonably priced, way to treat myself every few months!
Hi Dani, we appreciate you taking the time to review! We're happy that you are able to snag some amazing items in our sales and in your boxes! We are happy to have you as a member! Xo
I looked forward to all the boxes. It was rare to get an item I did not like. I'm like a kid at Christmas opening the box.
We appreciate the kind words and awesome review, Lorna! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I've been a customer for years & never disappointed! The products are great and the add on sales are the best to try products at discount prices
Hi Dawn! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
I look forward to getting my boxes each season. There are always things to enjoy. There are rarely if ever any items that I dont care for.
Hi Victoria! Thank you for taking the time to review and thank you for being such an amazing member! Xo
No matter what surprises were in store in each box I either had something new and fun or something fun and new to give to someone.
Thank you for taking the time to review, Amanda!
Needed to change my address. Could not find my account. Justin found it and changed the address for me.
Hi Shelly! You can always update your billing and shipping information on your "My Account" page! We're glad our team was able to assist with your concern! Xo
Don't, you'll regret joining coz you cant return items once you ordered. That alone should give you an idea.
Tip for consumers:
SAVE YOUR MONEY AND BUY WHAT YOU REALLY WANT.
Hi Lia! Thank you for taking the time to review. We are sorry to hear about your disappointment with your subscription. Our team does their best each season to curate a box that introduces our members to new and exciting products. We always strive to provide the highest quality items and we aim to feature the most cruelty-free and organic products. Also, please note that the personal survey you fill out is not meant as a customization tool, rather a way for us to see the beauty trends and habits of our members, we apologize for any confusion regarding our personal survey! We hope we have the opportunity to surpass your expectations in the future! Xo
This was a most pleasurable customer service interaction. Echo was very knowledgeable and handled my problem swiftly and flawlessly.
Excellent customer service! I was heard and felt understood. She really resolved my issue and I left feeling happy.
My box got delayed by about a month and the customer service woman was so helpful, apologetic and very fast to correct the error and get me a new box
There was an error with my package and the error was taken care of very quickly without any hesitation.
Hi Terrsa! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
Jan 15,7:13 AM PST
Chat started: 2019-01-15 03:07 PM UTC
(03:07:47 PM): Where is the box I ordered a month ago? Your shipping schedules dont make sense and is confusing
(03:07:50 PM) *** Naomi joined the chat ***
(03:07:54 PM) Naomi: Hi there!
(03:08:26 PM) Naomi: So sorry for the confusion this has caused, S. I would be more than happy to clarify and explain these for you.
(03:08:28 PM) Naomi: Let me just pull up your account to see what I can do for you! Can you please verify the full name and email on file?
(03:08:52 PM) S*****
(03:09:03 PM) Naomi: Thank you! One moment, please.
(03:11:07 PM) Naomi: We sincerely apologize for the delayed shipment of your box! I just checked here and it seemed like our courier encountered an issue in printing the shipment label of your box. I know just how excited you are to get your goodies so I've requested to reprint the shipment label of your order, so we can ship it out. I'll personally follow up on this and will get back to you as soon as I get an update. We'll also send you an email containing the new tracking info as soon as it ships out from our warehouse, so kindly keep an eye on that.
(03:11:20 PM) Naomi: I know that this is not the most ideal experience for you as I know that you're probably excited to enjoy your goodies so I went ahead and added a $10 credit to your account. You can use this towards future purchases.
(03:11:44 PM) Stephanie: Thank you
(03:12:46 PM) Naomi: Sure thing, Stephanie. I am deeply sorry for the inconvenience. Please look forward to my email as well as the email with the tracking details.
(03:12:49 PM) Naomi: Is there anything else I can help you out with today?
Yeah... no sign it has shipped and never got a $10.00 credit. Why do I have to contact them over a month later to find out it's a "label" issue. I feel I'm being given the run around. They charged my cc right away but no shipment over 30 days. The shipping schedule is confusing and for good reason. I'm gonna contact my cc because there are policies against companies that take money before shipment. You lost another customer from the looks of your reviews you are not very reputable company. BBB people start putting in complaints because I know I am.
Their customer service is the best and is another reason why I will continue my membership with the company
Hi Rayme! Thank you for writing this amazing review! We are so happy to have you as a member! Xo
Excellent subscription, new products and the box alone with full size products easily is over $400.00. Quality is exceptional.
Thank you so much for the review, John! We are happy to hear you are loving the subscription! Xo
Love this every season Super cool to just gift yourself
We are so excited to hear you've enjoyed all of your boxes with us, Shannon! We appreciate this review and look forward to many more seasons together! Xo
Very helpful and explained what happened and offer me a credit. That was not expected and I am thankful
Hi Wendy! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Received my Spring Box and was pleased with everything in it! So exciting, can't wait for my next box
I experienced a pleasant exchange with a person named Heart and she resolved my issue in a timely manner.
Hi Angela! We are happy that you're pleased with the results and that we were able to help! Xo
Was not happy with my selections, and my Revive wrinkle device did not work. They are sending a replacement
Hi Lisa! We are happy to hear you were fully assisted and we look forward to you trying your Revive Glo light! Xo
I was really worried about my box being sent to the wrong address and he reassured me that a new box can be sent to me which made my day!
Hi Nicole! We're glad that our team was able to assist you! Thank you for sharing! Xo
Haven't received fall box after being told was delivered twice once in August and now been waiting weeks again yesterday being told delivered
She found out everything I needed to know. Very fast. Eden was very helpful and polite! Helped me change my email and everything
Thank you for taking the time to review, Joy! We are happy to hear you were assisted! Xo
It was so nice to get these boxes and going through it and trying out all the products! I would definitely recommend it!
Hi Jana! We appreciate this review and look forward to many more seasons together! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
We are so happy to hear you were fully assisted! Thank you for being a part of the FFF family! Xo