FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I love my products everything is as shown perfect box, I definitely will be promoting this product box to my friends and family.
Nette was immediately responsive and attended to my particular concerns as it relates to my recent subscription boxes.
Hi Danielle! Thank you for your rating! We are so happy to hear our team was able to help! Xo
The person I dealt with was polite and helpful. I take issue in the fact the customer cate is based out of country.
I'm very ill and he cared and listened he was the nicest person I've had the pleasure of doing business with thank you
Hi Tina! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait to share more seasons with you! Xo
I noticed i had a charge on my credit card. I emailed and i was contacted in less than 12 hours. Issue resolved.
Hi Sonja! We're so glad a member of our Customer Care team was able to fully assist you! Xo
Good customer service! Help me resolve my issue. I moved and they were able to send my box to my new address. Thanks!
Thank you so much for your feedback, Megan! We are happy that we were able to help you resolve your concern! Xo
It was so nice to get these boxes and going through it and trying out all the products! I would definitely recommend it!
Hi Jana! We appreciate this review and look forward to many more seasons together! Xo
My box was delivered empty sans one piece of tissue paper. The issue was resolved immediately and I expect my new box shortly.
Hi Kristin! We are sorry to hear about what happened. We're glad that a member of our team was able to help you and we're excited for you to receive your Summer items! Xo
I decided to give Fab Fit Fun a try when I saw Lisa Rinna open her box and I liked what she got. My box arrived in less than 10 days and I received the Editor's box, which I was hoping I would. I got the scarf color I wanted, I loved the nail polish color (wearing it now) especially glad it was Zoya brand as I love them, got the "Inspire" necklace which I was hoping for, got the coffee tumbler I was hoping for, loved the lipstain/tint color and the product itself is awesome, am in love with the hair oil and was impressed it was a glass bottle. My box came undamaged and nicely packaged. I was also happy to even get the coloring book I wanted (nature) I am 39 years old and love the adult coloring book trend and pretty much loved everything in the box. I messed up my account (used the wrong card to pay) and spoke to "May" online who was extremely helpful and issued a refund right away and then re-charged the card I wanted to use. I'm sorry so many people have had trouble with FFF, but I have had nothing but a positive experience so far. I can't wait for the next box to get sent out. I am recommending them to all of my friends.
Yay! We're happy to hear you are wearing your scarf and enjoying all of the fun goodies in your Editor's Box! We also appreciate your feedback about our customer service, we'll let May know, it will make her day to know she was able to help. Thanks for taking the time to leave us a review, stay warm in your scarf! There's still a few weeks left to bundle up until your Spring season box ships out.
My order was wrong it got fixed two items was add red d that was not supposed to be there it got took off and refunded
Hi Kathy! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I have a seasonal subscription and love every single product that comes in every box. It's very excited when you receive the box. I love it.
The cooler bag choice became unavailable and I wanted to switch to a different product. Rel got back to me right away and corrected the issue
Hi Jessica! Thank you for taking the time out to leave a review! We are happy that we were able to help you resolve your concern. Xo
There was a charge on my account that if I select it was a mistake. Jeremy took care it right away. He did make my day
Hi Gerry! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Xo
Love all about my box! Every item I receive I enjoy and talk to my family and friends about it. Helping other women grow
Excellent service.
Hi Ruth! Thank you so much for taking the time to review! We are so happy you are loving FabFitFun! Xo
I have had an issue with two of the four gift cards I purchased in Dec.
The service has been great
All issues have been cleared
Hi Serena! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us. Xo
Trying to shop I go to site it wants your email and password, max tried to help, but the screen is not working to change password,
Hi Kathleen! We're so sorry for any trouble with the website! We recommend using Google Chrome or Mozilla Firefox as our website works best with these browsers! We hope you have been fully taken care of! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
My last box was too specific, love the box but all my products were geared to my face, I would like it to be more varied.
Hi Kim! Thank you for taking the time to review! We appreciate your feedback and will pass it along to the appropriate teams, as it helps them to better curate future boxes! Xo
10/10 Customer Service! Flenn was so helpful and so very kind. She made my day! I'm so glad to be apart of the FunFabFit Family!
Hi Trinity! Thank you for taking the time to leave a review! We're so happy to hear that our Customer Care team was able to assist you! Xo
I had a very pleasant experience with costumer service. Box appeared to be shipping to wrong address and they were able to fix the mixup.
Unfortunately I had to cancel, I DO plan to reactivate my account once my income picks up, the winter box is so great and I really like the customer service, so kind and helpful
Hi Mary! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
Francisco was awesome. Very knowledgeable and took care of resolving the issues quickly. Very happy with the outcome
Hi Kimberly! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Every time I've needed help resolving an issue, it is done promptly and to my satisfaction. Every time!
Customer service is super helpful and fast! They have continually answered my questions and concerns quickly and effectively
Hi Robin! We always want our members to be fully taken care of and we're so happy to hear that you had the most exceptional experience! Xo
One of the best subscription with a great customer service always compromise with all of us there customers.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Diana! We love hearing that you're enjoying your Winter box enough to want to share with your friends and family! Xo