- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I received items that I either didn't choose, or was different than the description, and the rep did everything she could to adjust the items.
I have not had the best experiences with several of my boxes. My Spring box did not quite capture my needs but I was traveling.
Hi Rosemary! We're sad to hear that the Spring Box missed the mark for you. Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We hope to have the opportunity to surpass your expectations in the future!
I love receiving my box every quarter! I look forward to exploring new products and falling in love all over again with brands I love!
Hi Rebecca! It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
If you choose an annual membership, be aware of the date you joined. If you cancel after that date, you will not get any money refunded, but boxes.
Hi Karen, thanks for taking the time to leave us a review. We're sorry to hear about your disappointment as we always want our valued members to have a seamless and satisfactory experience with us! Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships pre-pay for 4 boxes and are non-refundable. You can check this link (https://support.fabfitfun.com/hc/en-us/articles/360035968991-What-s-your-cancellation-policy-) for more information. If there's anything that we can do to help, please reach out to our Customer Care team! We'd love to hear from you!
So understanding and helpful, I've never been so satisfied with a company let alone a subscription box. Rolly was truly an angel
Every time I get my box it has things that I would never use and I know the things I get are nit worth $350.00 in value
Hi Lisa! We appreciate your honest feedback and will let our team know your thoughts! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Feel free to message us directly if you have any questions, we'd be happy to help!
Loveeee the items. Wish prices were just a lil cheaper considering the epidemic and temporarily losing my job. But... still loveeee it
Hi Danielle! We are so thrilled to hear you are loving your Fabfitfun products! We do aim to get all of our members boxes at the lowest possible cost and we will surely pass this along with the appropriate teams! Thanks for taking the time to leave a review! Xo
My FFF box river damaged. I sent an email with pictures of the damaged products. I received a quick and polite response.
Hi Ginnie! We are happy that you had an amazing experience with our Customer Care. Thanks for your feedback! Xo
I LOVE my Fab Fit Fun Boxes and all the surprises I get inside. It is so great in my busy schedule to come home and see that my Fab Fit Fun box has arrived with all the great things inside!
Hi Janet! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
I had an issue with a promotion and my complaint was handle efficiently and I will continue to be a member.
Hi Jessica! We are happy to hear we were able to help you!
I've contacted customer service a few times and they have always gone above and beyond and been super kind and helpful!
Hi Renee! Thank you so much for leaving us a review! We are happy that we were able to help you resolve your concern! Xo
Had a damaged pc. In my summer box and it was taken care of in a very timely and professional manner!
Hi Antonina! We're happy to hear that you were fully assisted! Thanks for the review! Xo
Excellent and response was efficient and helpful. They always are customer centric and truly try to make the customer experience pleasant!
We appreciate the kind words and awesome review, Jen! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I watched when celebrities on tv opened these boxes, It's nothing like what I get to chose or am given
I think the cactus cup was the deal breaker
Hi Claire! We appreciate your feedback. We're sad to hear that the items we curated for your box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Also, we can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
I ordered my box and didn't have long to wait. I loved everything in it. Can't wait till the summer box.
Hi Janet! Thank you so much for leaving us a review! Can't wait to share more seasons with you! Xo
I like most of the stuff offered and that I can pick most things. It's also easy to order extra stuff
Hi Bonnie! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I love the products and the customization options. The website it great too. It's definitely worth the money in my opinion.
Hi Jackie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I received a defective product. I sent 1 email received an email back resolving the issue. That's really good customer service.
Hi Sunny! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
The only complaint I have is the amount of money I've spent in the past 4 months. I love getting products that I have never tried before.
Hi Stacey! Thanks for taking the time for this review! We love to hear you're discovering new products through your subscription with us!
I am so thankful for the compassion this company has shown me. I am so appreciative of Sandy and her working with me during this difficult time.
Hi Christy! We are so happy to have you as a member!
It was so much fun receiving that. My son and I opened it together and I was very surprised at what was in there and I look forward to the next one.
Great job! I needed a question answered and not only did she answer it, she went beyond that and obtained more information that was a great help.
We're so happy to hear you were fully assisted by our team! Xo
I had a billing issue. On my end lol. The customer service dealt with my questions. I had a very quick response time. Very friendly and professional
Hi Jacquelin! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Best box every time every season you just seem to get it right! Love love love this box my 80 year old mom wants to sign up!
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Lisa! We are so happy to hear our team was able to help! Thank you for being a part of the FFF family! Xo