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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
The representative has such amazing customer service. Knew what she was doing and assisted the situation amazing.
Great and I highly recommend your subscription! Quality products and excellent service delivered right to your door.
I have had nothing but good experiences. I had a busted item and they got back to me and are going to send another
Hi Marie! We are so happy to hear you're enjoying your Fabfitfun subscription! Thanks for leaving a review! Xo
My FabFitFun boxes are the highlight of my month! I absolutely love every item I've received; the quality of all the times is amazing!
Hi Alexis, thanks for taking the time to review! We're thrilled to hear that you are enjoying your subscription! Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers and we're happy that you are loving them! We cannot wait for you to see what we have in store for the upcoming season! Xo
She was very helpful in explaining the matter. She made me feel special and was incredibly friendly.
Hi Emily! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I have received products and brands I might otherwise have never heard of and love them. Even items I don't use make great gifts!
Hi Jennifer! We are so excited to hear you've enjoyed all of your products with us! We appreciate this review and look forward to many more seasons together! Xo
I have a question about a missing item and was able to get the information about its arrival. The customer service e was helpful.
Hi Kristy! Thank you for taking the time out to leave a review! We are happy that you're pleased with the results and that we were able to help! Xo
I had a problem which led to an online chat with Dirk & he was very polite & patient & went above & beyond to help me to sort out the problem I had!
Hi Jan! We are so happy to hear that! Thank you for taking the time to review! Xo
I was confused on a point while ordering my first box and the customer service was great! I look forward to getting my box!
Welcome to the Fabfitfun family, Shaylin! We can't wait for you to receive your first box, it's going to be amazing! Xo
I had 3 questions and the customer service agent was knowledgeable, polite and sincerely kind. He had answers to all 3 of my questions.
Hi Sherry! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We are so happy to hear that you have been fully assisted! Xo
Unlike some companies, FabFitFun honored their trial member cancellation policy with grace. I will certainly consider FabFitFun in the future.
Hi Liz! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and hope to have you back in the FFF community someday! Xo
I had a problem with a size with item in box and they returned my email within a half hour and had it taken care of within 3 hours.
Thank you so much for your feedback, Jackie! We're happy that you were fully assisted and had a great experience with our customer care! Xo
My experience was nice but I had to end it early. I will try again today to see if my problem was resolved.
It was a wrong shipping address.
Hi Donna! We always strive to provide a seamless and satisfactory experience to all our members. We hope everything has been taken care of and we can't wait for you to receive your items! Xo
I was pleasantly surprised when this lovely lady was able to help me when I miss the customization deadline for the higher level of the account
Hi Patricia! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I accidentally upgraded to annual and was charged and fabfitfun refunded me with no hesitation! Amazing company with amazing products!
Thank you for taking the time to review Breanna! We are always happy to help! Xo
This order was a disaster... box was damaged and contents were wet and we
Had to move the box into garbage... mess incorporated... this was horrible!
Hi Joy! This is certainly never the condition we want our members to receive their orders in. We have followed up with you directly to ensure you've been fully taken care of! Xo
Missing an Item and was answered within 5 minutes of sending a complaint. Issue taken care of within 10 minutes.
Hi Sandra! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern quickly! Xo
I love everything that has been in these boxes. It's a surprise every season. I get so excited when I see that it has been shipped.
Hi Angie,
We're so happy to hear that you're loving all of the surprises in your FFF boxes! Thank you for leaving this review, and we can't wait for you to enjoy all of the future products as well!
Xo
I had a problem with my product in my box. I immediately brought this to fab fit fun teams attention and my problem was immediately resolved!
Hi Vickie! We are so happy to hear you had a great experience with our team! Thank you for the review! Xo
My box was lost and Lyn did everything she promised and satisfied me as best she could. Kind and emphatic!
Hi Debbie! We are happy that you're pleased with the results and that we were able to help. Have a great day! Xo
Professional and listened to my concern and followed through to resolution every time I have reached out to customer service.
Hi Kimberly! We appreciate the kind words and awesome review! We look forward to many more seasons together! Xo
Over the years I haven't had many problems but when I have they have been nothing but helpful and great!
Hi Cyndi! Thank you for taking the time to review! Xo
Very disappointed with items received in spring box. Cheap jewelry, very ugly and huge cardigan. My first and last box.
I have really enjoyed receiving the FabFitFun boxes! It feels like you are receiving a gift and I love it!
Hi Nicole! Thank you for taking the time to review! We are so happy to hear you are loving your subscription! Xo
Fab fit fun it's always an awesome experience and their team members are very helpful thank you fab fit fun
Thank you for the kind words Debbie! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Therese! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo