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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Over the years I haven't had many problems but when I have they have been nothing but helpful and great!
I love getting full sized products of things that I that I may never actually buy myself! The best wait to spoil myself!
Hi Jessica! Thank you so much for taking the time to review! We are so happy you are able to treat yourself with our products! Thank you for being a member! Xo
He made my day after I made a mistake. He was able to correct it and bent over backwards to ensure my satisfaction.
Thank you for the wonderful review, Jennifer! We are so happy to hear you were fully taken care of by a member of our team! Xo
I had chosen something but was mailed something different. They fixed it right away as soon as I brought it to their attention.
Hi Chandra! We are happy to hear you had a great experience with our Customer Care team! Thank you for being a part of the FFF family! Xo
I was missing 3 items and we were able to figure it out and now I am being sent my 3 missing products. So I am happy. Ty
Thank you for taking the time to leave a review! Xo
My experience was very well she was very pleasant and nice to see her to handle the situation and fix it for me
Hi! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Lots of products to choose, a very reasonable price, good quality... What's not to like... A transparent brand to add to the mix...
Hi Anne! Thanks for the sweet review! We're glad to hear that you love our seasonal boxes! Xo
Love opening the boxes, every time I get one. Sad I didn't get the magazine that is supposed to be in the box.
Hi Karen! We're happy to hear you're loving your FabFitFun boxes! Someone from our team has sent you a follow-up email to make sure you are fully taken care of. We look forward to assisting you! Xo
I was having a problem logging into my account because I recently changed my email. Dakota helped me by email which I prefer...
Hi Sarah! Thank you so much for your feedback! We always want our members to be fully taken care of! Xo
I had a few concerns about the shipping and the selection of items. I called and everything was resolved quickly and very efficiently.
Hi Marc! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I really appreciated Eunice helping me get my order together. She went above and beyond by calling me back and correcting my order.
Hi Larissa! We are happy that you're pleased with the results and that we were able to help! Xo
I was concerned that I had not received my box. Kirsten informed me it was in transit and it arrive shortly after that!
Hi Lisa! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Was an Amazing experience had an issue with a product just sent a picture and I am being sent a replacement 1-2-3 easy
Hi Hannah! Thanks for writing a review! We are so happy that you have been fully assisted and that you get to discover new products with Fabfitfun! Xo
I was unable to customize due to a trip on the boat. I was able to chose my custom choices I'm used to and able to use.
Thank you!
Em
Hi Emily! Thank you for this sweet review! We're glad to hear you had a great experience with us! Xo
Quick and my resolution to my issue was handled by Maggie with compassion, empathy, and professionalism.
Thank you for such an amazing review, Cindy! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
So far it has been good, but I consider that this last box items were not that as awesome as they use to be. Last box items were just ok.
Hi Anya! We're sad to hear about your disappointment. We know everyone has different tastes so we do our best to provide a variety of options for our members to choose from. Thanks for your honest feedback and hope to surpass your expectation in the upcoming seasons! Xo
Amazing customer service, customer focused, time conscious. Polite and eager to understand and make things right!
Hi Cara! So glad our FabFitFun CX team was able to assist! We always want our members to be fully taken care of! Xo
Amazing customer care! Great availability to help! Quick response to help. Very caring and professional service!
Thank you for this amazing review, Mary! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Excellent! Fabfitfun customer service is always stellar! Always hang up happy! Love like my fabfitfun family!
Very personable and kind. She talked to me with respect and kindness. She knows her job and is more than willing to please her customer.
Hi Carol! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Very excited for my first box to come and my next boxes to come in the future first time ordering been dying to do this
Hi Alexa! We are so thrilled to welcome you to the Fabfitfun family! We can't wait for you to receive your first box with us, it's going to be amazing! Xo
I reached out to fabfitfun customer service and received a response and confirmation that my item was to be replaced and sent out to me.
Hi Hope! We're happy to hear that you were fully assisted! Thanks for leaving a review! Xo
I was hoping to find someone who would help me with my issue and I was lucky enough to find just that
Hi Lyla! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
My fabfitfun box came damaged, open and missing items and Ellie was so amazing and attentive to my needs.
Thank you for taking the time out to leave a review, Miranda! We are happy that you're pleased with the results and that we were able to help! Xo
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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Cyndi! Thank you for taking the time to review! Xo