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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
I didn't receive my summer box and lavender body lotion. And I reach out to FabFitFun and immediately they reach out to me. And problem solve
I loved my boxes. It was not easy to cancel tho. (I had to cancel due to unforeseen circumstances due to weather.)
Hi Wendy! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
Started box is awesome editors box awesome, and subscription box is absolutely worth every penny. Love
Fantastic customer service with wonderful customer service representative. Fixed problem and quickly and efficiently.
Thanks for the excellent review Tausha! We appreciate members like you! Xo
The customer service person was very friendly. The person was very fast at answering my question and solving my problems.
Hi Roxann! We're so happy to hear you had a great experience with us! We can't wait for you to receive the next upcoming boxes, it's going to be amazing! Xo
Very knowledgeable, patient, fixed my issue
Knowledgeable, patient, fixed my issue
Knowledgeable, patient, fixed my issue
Hi Cindy! Thanks for leaving this review! We're so happy to hear you've been fully taken care of by our Customer Care team! We always want to ensure our members have the best experience! Xo
I wasn't happy with my opinions and about to cancel altogether except levy let me skip spring and pick back up during summer with my subscription
Hi Krystal! We're happy to hear our Customer Care Team was able to help you skip your Summer box! We look forward to seeing you this Fall! Thanks for this review! Xo
My package was shipped to my old address even after I updated it. Jace was able to send a new one out right away. Thank you!
Hi Jessica! Thank you for this sweet review! We are happy that you're pleased with the results and that we were able to help! Xo
Good Customer Service goes along way. Will be keeping my fab fit fun subscription for a long time. Thy are wonderful.
Hi Sara! Thanks for this great review! Our member's experience is always our top priority! We look forward to enjoying many more seasons together! Xo
Fabfitfun is the best box out there
U guys
Know how put smile on us all especially when times are tough
Hi Ambyr! Thank you for the wonderful review! We're glad to hear about your lovely experience! Xo
This is a ridiculously well priced box on its own, and the customer service makes it absolutely top notch.
Hi Roxanna! Thank you for your rating! We're so happy to hear that you had the most exceptional experience! We are glad we were able to meet your satisfaction! Xo
Love the company's products. Any issues I've ever had have been resolved quickly and with friendly representatives. Highly recommend!
Hi Laurey! We're thrilled to receive such a great review! Thank you for sharing! Xo
Had my issue resolved in a very quick, efficient and hassle free manner! Wow, this never happens!
Thank you!
Great experience with Jack in resolving my customer service matter. He was attentive and took care of it quickly for me. I appreciate him.
Hi Anna! Thank you for the awesome review! We're glad you had a great time with our Customer Care Team! We're here for you anytime!
I just received my first seasonal box. There are fabulous products with a total worth of at least $400 or more!
Hi Theresa, thank you so much for taking the time to leave a review! We love that you are enjoying our products! Xo
Had some missing/damaged items and the problem was resolved immediately via Twitter customer service!
Hi Selina! Thank you for taking the time to review! We are so happy to hear customer service was able to assist you! Xo
Reagan replied to my initial e-mail right away. After helping resolve the problem her next messages were even faster and very helpful.
We are so happy to hear you've been fully assisted, Diana! Thank you for being a member with us! Xo
Great customer service and very friendly. Was able to resolve my early customization issue in a short timely matter.
All boxes prior were great, however the most recent one sucked. There was nothing in box I plan on keeping.
Hi Jill! We're really sad to hear about your disappointment with our Winter Box. We appreciate your honest feedback and will let our team know your thoughts! We hope to surpass your expectations in the future!
I love working with the people there for any issues, which have not been many. Personable, knowledgeable and fast.
Hi Gina! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
This is my first time having a FabFitFun box and I am really satisfied with what was in there. Thank you
Hi Lynnette! Yay! We are so happy to hear you are enjoying your first box with us! Xo
Siri be helpful in assisting me with all my questions about the box and I am very appreciative. Thank you again!
Hey Haril! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
A+++ this is a company that puts the focus and heart into their customers, who could ask for anything more?!
Hi Carrie! Thanks for sharing! We are always happy to help! Xo
Even though my item was broken they were very helpful apologetic and said they'd get to the bottom of it immediately.
Hi Julie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Loved everything about my spring box! The products are all very high quality and I am definitely impressed!
Hi Amanda!
Thank you so much for taking the time to write this amazing review! We are so happy to hear that you love the products! We can't wait for you to see what we have coming up!
Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Carmen! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo